Professionalism

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Professionalism.in the workplace

• Lisa M. Lackner, RN, MSN

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Dawn of a New Era

• Where do we start?

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Where do we start?

• What does professional mean?
• An occupation requiring specialized knowledge and
  often long and intensive academic preparation
• Conforming to the technical or ethical standards
  of a profession

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Professionalism is

• TEAMWORK

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Teamwork

• Teamwork is the single most important vital sign
  of the health of the organization or agency.
• Everyones participation and input is critical to
  successful resuscitation.
• A-Team approach

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A-Team B Team

• Proactive
• Confident
• Positive
• Competent
• Compassionate
• Communicative
• Team spirit
• Teachers
• Trust
• Does what it takes
• Sense of humor
• Moves the meat

• Negative
• Reactive
• Confused
• Lazy
• Late
• Poor communications
• Constant complainer
• BMW club
• Cant do
• Always surprised

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Which are you?

• You make the call
• (Monday Night Football)

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Professionalism is

• Having an awareness of how your actions, body
  language, and words affect others

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Professionalism is

• Being fully accountable for ones actions

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Professionalism is

• Utilizing kindness, compassion, intelligence, and
  direct communication to lead others

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Professionalism is

• Learning to master a mindful, calm response to an
  emergency

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Professionalism is NOT

• Allowing someone else to get bit, while you stand
  by.

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Professionalism is NOT

• Blaming others for your mistakes or poor response

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Professionalism is NOT

• Losing your composure in chaos
• When things go wrong, dont go with them.
  Unknown

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Words to live by.

• I love the man that can smile in trouble, that
  can gather strength from distress, and grow brave
  by reflection. Thomas Paine
• In adversity, remember to keep an even mind.
  Horace
• Do not lose your inward peace for anything
  whatsoever, even if your whole world seems
  upset. Saint France de Sales

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One of my favorites

• Little things affect little minds. Benjamin
  Disraeli

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And lastly,

• Do not free a camel of the burden of his hump
  you may be freeing him from being a camel.
  G.K. Chesterton

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Although your job is not easy
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And your job is stressful
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And sometimes your job seems impossible
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It does not excuse you from being unprofessional.

• Dont let reasons become excuses

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Moral

• Many times we are all too focused on our own
  concerns, tasks and conveniences and lose sight
  of the primary reason we exist. When faced with
  adversity it is often best to step back, assess
  what you can and cannot control, assess your
  resources, and through teamwork and positive
  attitudes take care of those endeavors and people
  we are entrusted with and are the primary reasons
  we exist.

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One cannot change anything unless we accept it.
Condemnation does not liberate, it oppresses.

• (Carl Jung)

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Factors Professionals Must Always Consider

• Teamwork
• Relentless pursuit of excellence
• Basic Business Facts
• Customer Service
• Unfailing Integrity

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Why do we struggle with this???

• Attitude
• Ego
• Fear
• Seniority
• Confusion
• Poor impulse control

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Fundamental Personality Rules

• You cannot control anyone except maybe.
  Yourself.
• The most difficult people dont realize that they
  are the terrorists.

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The strength of any structure is only as strong
as the sum compilation of the individual
components it is comprised of. It is the design,
the mortar, and the precision of assembly that
allows seemingly unimaginable fortitude.
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