Orientation, Training,

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Orientation, Training, Development
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• There is nothing training cannot do. Nothing is
  above its reach. It can turn bad morals to good
  it can destroy bad principles and recreate good
  ones it can lift men to angelship
• Mark Twain

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The Family of Employee Training

• Orientation ??????
• Training ??????
• Development ????????

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• Think one of your first day experiences

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Orientation

• The goal is to make the new employees know what
  to expect of you and what you expect of them

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Type of Orientation

• General property orientation (the company)
• Mission statement, management philosophy,
  employee roles, policies, procedures, benefits,
  guest and employee relations, personnel forms
• Specific job orientation (Survival information)
• Job description, equipment, work environment,
  department relationships, performance appraisal
  forms, handbook, property tours, introductions,
  policies and procedures, career tracks

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Training vs. Development
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Training
The process of providing employees with specific
skills or helping them correct deficiencies in
their performance.
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Development
An effort to provide employees with the abilities
the organization will need in the future.
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Training vs. Development
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?????????

• External
• Globalization
• Competitions
• Diversity work force
• Technologies
• Internal
• New business paradigm (people asset)
• Internal service quality

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How much does training cost?
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??????

• ???????? (time off the job)
• ?????
• ????
• ????
• ????
• ??
• ??????

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What are the Benefits of Training?
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???????

• ????
• ?????
• ???????
• ????????
• ??????
• ??????
• ????????

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?????
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Needs Assessment ??????

• Organizational needs assessment ????
• Integrate training plan to company overall
  strategies
• Job needs assessment ????
• Job analyses/ Job descriptions
• Individual assessment ????
• Performance evaluation
• Why not train everyone?

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???????

• ???????
• ??????
• ??????
• ????????
• ???????
• ??????
• ??????
• ???????????

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Goals ??????

• Measurable,
• Realistic,
• Attainable,
• Priority
• Based on job descriptions

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Design Training Program ??????

• ??
• On-the-job training
• Off-the-job training
• ??
• ??
• ??
• ??
• Role play, lectures, video tapes, CBT/WBT,
  simulated training, case study,

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Implement training ????

• Pre-test ????
• Employees current knowledge behavior level
• Use the results of pre-test to evaluate the
  training effectiveness
• Who, What, When, Where, How

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Evaluation ????

• ????,????????
• Evaluation Criteria
• Trainee reaction
• Learning
• Behavior
• Results
• ? turnover
• ? job satisfaction
• ? productivity
• ? customer satisfaction

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Types of Training

• Off-the-Job Training
• On-the-Job Training

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Off-the-Job Training

• ?????????????
• Strengths
• ?????,?????
• Weakness
• ???
• Methods lectures, discussion, case study, role
  play, computer based training(CBT)

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On-the-Job Training

• ?????????
• ?
• ??????,????????,????
• ?
• ??????
• ????????????
• ???????????feedback

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On-the-Job Training

• OJT ????
• ??????Job descriptions/ performance standards
• ?????????
• ?????,????????
• ?????????????

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• Where is the beef?

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Why Training Fail

• ??/??????
• ?????????????????
• ????????

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Why Training Fail?

• ??/??????Never actually learned it
• ?????????????????
• ????????

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Effective Training

• ? individual??
• ? organization ??

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?????

• Behavior f (Attitude)
• Performance Ability x Motivation

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• ????
• ?????? ?????????????
• ?? ???????? ??? Attitude??
• ??? Practice makes Perfect
• ?? Reward, Reinforcement, Punishment

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?????

• ???????????????
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• ?????????????