Recommendation of a Strategy

1
TVS LSL Email Service is moving into a Hosted
model from 15th June 2013. What you will get? Or
what you like to know?
2
TVS LSL Email servicefrom 15th June 2013

• Hosted at CtrlS Data Centre at Hydrabad
• Service delivered by Carizen, Chennai
• Managed by TVS LSL IT Department
• Using Rainmail, Open Source Email Server
• Away from TVS LSL Main Data Centre hosting all
  applications (ex RVW, etc. )
• Fully Internet based communication, access from
  anywhere in the world

3
Proposed Setup

• Domain name tvslsl.com
• Each user given 500MB Mail boxes
• Facilities Chat, File Server, Messaging
  (Standard), Webmail with Calendar/Task/Notes
• Additional Facilities Web based Instant
  Messaging, Audio/Video Conferencing, Whiteboard,
  Remote Screen sharing

4
Proposed Setup - Contd

• Email client supported
• Webmail (any Internet Browser could be used. URL
  email.tvslsl.com)
• Microsoft Outlook (for any staff who owns a
  Laptop/ Desktop and has MS Office package)
• Mobile Phones with Internet access and has any
  supported Email apps.

5
Email (web access) Features

• Compose, Spell Check
• Address completion (from Address book)
• Attachments
• Read notification
• Signature
• Email Filters (Server Side)
• Vacation/Auto Response

6
Email (web access) Features - Contd

• Email Forwarding
• Password Change
• Sender Alias
• Calendar / Task / Notes
• File Storage
• Block Email senders
• Block Attachments

7
Security

• Host based Firewall
• Hardened OS
• Traffic encrypted using SSL
• SSL protected using 128 Bit Digital Certificate
• Password policies requiring strong password
• Temporarily block access if wrong password
  entered more than certain number of times.

8
Security - Contd

• Detailed Login logs
• Firewall logs
• Bandwidth logs
• Email logs
• 99 SPAM protection
• 100 Virus Protection
• Outbound SPAM protection (to identify hacked
  account passwords)

9
Privacy

• Email data available only to users with access to
  password
• S/MIME encryption for privacy of end user
  communication

10
Administration

• Web based Console for User Management
• Bulk User management
• Optional Command line console access

11
Data Center

• Tier 4 DC (Multiple sources of power)
• 48 Hour generator backup
• Secure and sealed rack space
• Air Conditioning with ambient temperature control
• Biometric access control
• Data Assurance using SAN
• 100Mbps LAN connectivity with Multiple ISP
  providers (Reliance, TATA, BSNL)

12
SLA

• 100 Hosting uptime
• 99 SPAM Protection
• 100 Virus protection
• Zero hour Virus protection
• Support 1 Hour response time
• Support Remote, Chat, Phone, Email, Onsite
• Emergency Support 2 Hour Response time