KM Strategy

1
KM Strategy

• KM Strategy Framework (Dalkir, 2005)

KM Strategy
Assess
Organisational Culture
Organisational Culture
Knowledge Capture and/or Creation
Knowledge Sharing and Dissemination
KM Metrics
Contextualise
Update
Knowledge Acquisition and Application
KM Technologies
2
KM Strategy

• KM Strategy (Srikantajah Koenig, 2000)
• A KM strategy is a general, issue-based approach
  to defining operational strategy and objectives
  with specialised KM principles and approaches.
• ...to leverage knowledge resources for best
  value
• ...to identify and prioritise KM initiatives,
  techniques or tools and approaches
• Most common objectives are-
• Innovation
• Reuse
• Most common business drivers
• Imminent loss of key people
• Need for innovation
• Need for efficiencies

Whole New Mind
3
KM Strategy

• Components of Good KM Strategy (Srikantajah
  Koenig, 2000)
• Articulated business strategy and objectives
• Description of knowledge-based business issues-
• Collaboration
• Performance variance
• Innovation
• Address information overload
• Inventory of knowledge resources
• Knowledge
• Social
• Infrastructure
• Recommended knowledge leverage points
• How to collect and exploit (good practice,
  lessons learned)
• How to store for future use (data storage, mining
  etc.)
• Connecting people with knowledge (communities of
  practice etc).

4
KM Strategy

• KM Technologies (Rollet, 2003)
• Communication Collaboration (telephone to
  social networking)
• Content creation (templates, data mining)
• Content management (classification, archiving)
• Adaption
• E-learning
• Personal tools
• Artificial intelligence
• Networking

5
Strategic Planning Process
Your Planning Narrative?
SWOT Analysis
Stakeholder Analysis
Knowledge-Use Grid
Seven Ss
6
KM Strategy

• Suggested KM Metrics
• Objectives
• Increase in number of CoP
• Decrease in customer complaints
• Decrease unsolved problems
• Decrease time to market for new products/services
• Indicators (Tiwana, 2000)
• Competence spend per employee
• Employee satisfaction
• Employee turnover
• Time spent on packaging of know-how for reuse
  after project completion
• Patents held
• Ideas per suggestion made