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Leveraging Resources: Cross Systems Partnerships for Rapid Re-Housing

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Leveraging Resources: Cross Systems Partnerships for Rapid Re-Housing Washington Low Income Housing Alliance 24th Annual Conference on Ending Homelessness – PowerPoint PPT presentation

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Title: Leveraging Resources: Cross Systems Partnerships for Rapid Re-Housing


1
Leveraging ResourcesCross Systems Partnerships
for Rapid Re-Housing
  • Washington Low Income Housing Alliance
  • 24th Annual Conference on Ending Homelessness
  • Wednesday, May 21st, 2014

2
Ending Family Homeless Project
  • Goal The intent of the Ending Family
    Homelessness is to reduce homeless for households
    with children who are unsheltered or living in
    shelters and motels by 50 percent by 2015
  • Rapid re-housing targeted for TANF households
    with immediate needs
  • Progressive engagement - matching resources to
    need through ongoing needs assessment
  • Active coordination with DSHS and WorkSource

3
INRODUCTION
  • Presentation in 5 Segments
  • Roles in Partnership
  • Project Partnership
  • Integrating into agencys service delivery
  • What we have learned
  • Case Studies
  • Time for Clarifying Questions between segments
    and QA at the end of the presentation

4
How Families Access HFCA
All entry points provide
Rapid Re-housing provider
Rural Outreach
  • Screening
  • Diversion
  • Assessment
  • Referral to rapid re-housing
  • RRH for all populations
  • SSVF
  • RRH for specific geographic areas
  • Referral to prevention
  • Housing placement waitlist

HFCA- The Salvation Army Phone Walk-In Email
VOA- youth provider families with hh under 18
DV provider
5
Housing Placement
  • HFCA
  • Maintains Waitlist for Family Housing Programs
  • Using Assessment Tool places families into
    appropriate housing
  • Works with all providers in placement process

Various scattered site rental assistance programs
Interim Housing Programs 155 units
PSH units for families 91 units
6
Panelist
  • Marci Sweet, Rapid Re-housing and Vocational
    Program Coordinator
  • St. Margarets Shelter Catholic Charities of
    Spokane.
  • Lori Hunley, Spokane WorkFirst Supervisor
  • Washington State Department of Social and Health
    Services
  • Shannon Booth, WorkFirst Supervisor
  • WorkSource Spokane

7
Roles in the Ending Family Homelessness Project
8
Catholic Charities
  • St. Margarets ShelterWe aim to embody an
    environment where families have the physical,
    emotional, and spiritual resources they need, to
    create beneficial changes in their lives in order
    to find and maintain stable housing in the larger
    community
  • Services Provided Housing Focus-Emergency
    Shelter-Transitional Housing-Permanent
    Supportive Housing-Rapid Re-Housing Ending
    Family Homelessness Pilot Project

9
Catholic Charities
  • Receive all EFH referrals via HFCA and eJAS
  • Conduct secondary screening over the phone
  • -TANF eligible
  • -Engaged in WorkFirst activities
  • -Literally Homeless
  • Complete eligibility paperwork
  • Provide housing search resources and assistance
  • Progressive engagement housing stabilization
    services and financial assistance
  • Connect with DSHS case worker, and employment
    service provider assist in developing a joint
    case plan

10
DSHS
  • Case managers complete Comprehensive Evaluation
    on TANF clients
  • Develop Individual Responsibility Plan (IRP) for
    each TANF client
  • Identify barriers for barrier resolution
  • Social workers complete Pregnancy to Employment
    Assessment and Barrier Assessments on clients
  • Case managers Social workers refer clients to
    Salvation Army co-located staff or clients can go
    directly to Salvation Army

11
WorkSource
  • Assessment, employment preparation and job search
    activities
  • Generally a 12 week Program
  • Individualized coaching and mentoring services
  • Barrier resolution
  • Coach provides job referrals and job leads
    connecting parents with employers

12
Project Partnership
13
Goals
  • All partners have the same basic goal eliminate
    homelessness, and secure income
  • We had to learn that each partner agency has
    agency specific goals as well
  • DSHS Provide benefits, and monitor WorkFirst
    compliancy
  • ESD Provide employment support services and
    secure employment
  • St. Margarets Find permanent affordable
    housing
  • Once we had an understanding of each agencys
    individual goals, it was easier to partner
    knowing the parameters we could all work within

14
Learning about the Partners
  • Met with partners individually to learn about
    each of partners role
  • Building collaboration
  • Partners met on a monthly basis, rotating
    locations
  • Educated staff about partner roles and services

15
Partner Coordination Communication
  • Partners met on a monthly basis at different
    sites to learn more about each of partners
    service delivery
  • Within the monthly meeting Case Staffing took
    place as well as on-going review of joint
    customers being served
  • We all shared staff directories
  • Providers received E-Jas

16
Integration
17
St. Margarets Integration between the Partners
  • Educated our staff about the pilot program,
    including goals, outcomes, and model of service
  • Amended our EFH Case Plans to include making
    verbal contact with DSHS case manger
  • Amended our Case Plans to include copies of
    clients IRP in each file

18
DSHS - Integration between the Partners
  • Co-location of Salvation Army housing provider in
    DSHS local CSO
  • Having housing provider at DSHS, clients and
    staff have more knowledge of housing
    opportunities and communication with each other.
    Clients are being serviced quickly first contact

19
WorkSource - Integration between the Partners
  • Providers attend the Monthly WorkFirst Meeting
  • Co-location of Housing Provider in DSHS

20
Moving Forward
21
Communication between Partners
  • What are we learning about communication between
    Partners?
  • It takes building rapport and connections
  • Education about each agency culture
  • Job descriptions and responsibilities
  • Partners specialties
  • Partners resources

22
How to keep buy-in
  • Continue to communicate with Housing agencies
  • Keep staff informed with updated housing outcomes
  • We all have same goal for our clients

23
Trust in each Partners expertise
  • Each of know that we can pick up the phone or
    e-mail at anytime for partner expertise and or
    information that will help our mutual customer
  • We all have a very collaborative attitude towards
    our goal to help the parent succeed

24
Outcomes Benefits
  • Outcomes based on May 2013 - April 2014 data.

25
Client Benefits
  • Barriers reduced
  • All client providers communicating
  • Wrap around services and support

26
Case Study 1
  • Single father parenting twins
  • On TANF 7 months, exited TANF with full-time
    employment
  • CPS case closed and full-participation in all his
    required activities
  • Found housing and was enrolled in the EFH program
    in November 2013, currently has received 7 months
    of subsidized rent, and was able to contribute
    over half his rent for May 2014
  • Worked with Career Path Services and secured
    full-time employment in April 2014 at a
    convenience store
  • On track to exit the EFH program in July 2014

27
Case Study 2
  • Single mother parenting four children
  • On TANF 20 months, exited TANF with full-time
    employment
  • Found housing and was enrolled in the EFH program
    in May 2013, was exited in April 2014.  Received
    a total of 11 months of subsidized rent
  • Worked with DSHS case worker, social worker, and
    housing case manager closely to tailor her IRP
    requirements regarding her specific mental health
    barriers
  • Secured full-time employment in March 2014 as a
    receptionist at a local health care provider

28
Case Study 3
  • Single mother parenting three children
  • On TANF 4 months, exited TANF with employment
  • Found housing in December 2013, and was exited in
    January 2014, stating she had secured full-time
    employment and was no longer in need of
    assistance
  • Worked with ESD, and WorkSource and secured
    employment as an in-home health care provider

29
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