Common Assessment Framework

1
????? ?? ???????????? ???????? ??????? ??????
(???)
????????? ????? ??????????? ????????
?????????? ???????????? ???????, ?????? ??????
?????????? ??????????? ???? ????
2
?????

• ?? ????? ???
• ?? ?? ???? ??? ???
• ???? PDCA
• Enablers and results
• ??????? ??????
• ??????? ?? ???
• ?????? ??? ?????????? ?????? ????

3
??C, ?? ?? ?????

• ??? ?? ?????? ? ???????????? ????????????
  ????????, ???? ????????? ????????? ??????????
  ?????????? ?????? ? ???????????? ??????? ????????
  ??????????? ??? ?????????? ?? ????????????.
• ??? ?? ????????? ???????????? ?????????? ??????
  (C??)
• ??? ???????? ??? ??????? ???????????? ??????????
  ??????? ?? ??? ????????? ?????? ????????????
  ???????? ?????????? ??????.
• ??? ?????????? ??????????? ??? ??????? ??????????
  ?????????? ?? ??????????? ?? ????????????.
• ?????? ???? ???? ??????????? ? ?????? ??????????
  ? ??????????? ???? ????.

4
???? ???

• ?????????? ???????? ????????????? ?? ??????????
  C?? ??
• ????????? ????? ??, ?????????????? ?? ?????????
  ?????????? ??? ??????????? ?????? ?????????????
  ??? ??????????-??? ?? ???????????? ?????
  ??????????-???-?????????-?????????
• ??????? ?????????? ????????? ???????? ? ?????
  ??????????? ??????? ?? ?? ?????????
• ????????? ?????? ??? ??????? ????????, ???
  ??????? ? ????????? ??????
• To facilitate bench learning between
  public-sector organizations.

5
??????? ???? ?? ????????? ???
Help improvement
6
??? ????????? ???

• ????????? ????????? ??????? ??????????? ?? ????,
  ??? ???????/?? ??????????
• ????????? ??????? ??? ???? ??????????
• ????????? ?????? ??????????? ?? ??'????? ?
  ????????
• ?????? ?????????? ????? ?? ?????????? ?? ?
  ??????? ??????.

7
????????? ?????? ? ????????

• ?????? ??????????? ?????? ????????
• ??? ?????? ??????????
• ISO 9000 (??????? ???????????? - ?????????)
  ?????? ??? ?????????
• ??? (???????? ?????????? ??????? ??????
  ??????????) ?????? ????????? ????

8
????
9
????

• ????????? ????????? ????, ??? ?????????? ???????
  ?? ??????????? ????? ??????????
• ????? ??????????? ???? ?????, ??????????
  ?????????
• ?????????? ?????? ????? ????? ???????????,
  ??????????? ?? ?? ?????? ?????. ??????? ?? ??.
• ?????????? ????????????, ???????????,
  ???????????????, ???????????, ?????????????
• ????????? ?????????? ????????, ???????? ??
  ????????

10
??????? ?????

• ??????
• ??????????
• ??'???? (???????? ?????? ??????)
• ??????????????
• ???????? ???????????

11
??????????

• ???????? ?????????? ??????? ?????? ????
  ???????
• Incentive your HR listening them
• ?? ????????? ????????, ? ?? ???? ??????????
• ?? ?????????????? ?? ??????????? ?? ?? ?????????
  ???'????
• ?? ??????? ?????????? You add value from existing
  competencies
• You get info you could only get n a market system

12
Enablers / Results
ACT
Plan, Do, Check
13
???? ?????????

• ???? ????????????? ??? ??????? ??????????
• ???????? ??? ???????? ???? ????????????????,
  ???????? ???? ?????????? ? ???????????????
  ??????????, ???????????
• ????? ????????? ??????? ???????????, ??????????
  ???? ?? ????, ????????? ?? ????????, ?????
  ?????????? ?????? ????????
• ???????, ????????, ???????

14
?????? ? ?????

• ? ????????? ?????????????, ?? ?????? ??????
  ???????????? ???????
• ??? ???? ??? ??? ????????, ?? ?? ??????
• ??????????????? ?? ???????????? ?? ????
• ??????????????? ?? ????????? ??????? ??
  ???????????? ????
• ????????????? ? ??????? ???? ?? ?????????

15
???? ?????, ??? ?????? ?????????

• ???????? ???? ?????, ????????? ?????????
  (????????? ????????)
• ??????????? ??, ??? ?????? ????????? ??? ??
  ??????????? ? ?????? ?????? (???????? ????????)
• ?????? ??? ???????????? ?? ???????? ?? ?????

16
??????????

• Output Processes deliver OUTPUTS.  In other
  words, what pops out of the end of a process is
  an output. Outputs are concrete and measurable.
• Outcomes Outputs are produced because there is a
  customer of the process who wants them. 
  Customers usually have expectations about both
  the process and the output (how they get what
  they want, and what they actually get).  An
  OUTCOME is a level of performance, or
  achievement.  It may be associated with the
  process, or the output.  Outcomes imply
  quantification of performance.
• Impact non-intended results

17
???????? ???????????

• ?????????????? ?? ???????????
• ?????????????? ?? ???????????
• ?????????????? ?? ???????????
• Key performance oriented.

18
1. ?????????

• ?????? ??????????? ?? ????, ?? ??????
  ??????????? ???
• 1.1. ????????? ???????? ????, ?????????? ????
  ?????, ??????? ?? ????????.
• 1.2 ????????? ?? ????????????? ?? ????????
  ??????? ?????????? ????, ???? ???????????,
  ?????????? ?? ?????????????.
• 1.3. ?????????? ?? ???????????? ????? ? ?????,
  ???????? ???? ???????.
• 1.4. ????????? ??????????? ? ?????????? ?? ??????
  ?????????????? ??????? ? ????? ???????????
  ???????? ????????????????

19
2. ????????? ?? ?????????

• ?????? ??????????? ?? ????, ?? ??????
  ??????????? ???
• 2.1. ??????? ?????????? ???????? ?????????? ??
  ????????? ?????? ???????????? ????.
• 2.2. ?????????, ??????? ?? ??????????? ?????????
  ?? ??????????, ?????????? ??????? ????????????
  ???? ?? ?????? ???????.
• 2.3. ????????????? ????????? ?? ????????? ? ????
  ???????????.
• 2.4. ?????????, ????????????? ?? ???????
  ???????????? ?? ????????.

20
3. ????

• ?????? ??????????? ?? ????, ?? ??????
  ??????????? ???
• 3.1. ?????????, ????????? ?? ??????????? ???????
  ??????? ???????????? ???????? ????????? ??
  ??????????
• 3.2. ?????????, ????????? ?? ???????????????
  ??????????? ??????????, ?????????? ????? ???? ???
  ??????????????? ?? ?????????????? ??????.
• 3.3. ???????? ?????????? ?????? ??????????
  ??????? ?? ??????? ???????????

21
3. ????

• ????? ?? ?????????? ???? ???????? ????????
• ??????, ??????, ??????????? ??????????? ????????
  ?? ??????? ??????????

22
4 ??????????????? ?? ???????

• ?? ??????????? ?????? ?? ????? ????? ??????????
  ??????????
• 4.1. ???????? ?? ?????????? ?????????? ?????????
• 4.2. ???????? ?? ?????????? ????????? ?
  ???????????/??????????
• 4.4. ????? ??????????? ?? ????????
• 4.3. ????? ?????????
• 4.5. ????? ????????????
• 4.6. ????? ?????? ?????????

23
5 ???????

• ?? ??????????? ????????, ?????, ???????? ??
  ???????? ???? ??????? ??????? ? ????? ??????????
  ????????? ?? ??????????
• 5.1. ???????? ????????, ???????, ????? ??
  ???????? ???????.
• 5.2. ???????? ?? ???????????? ??????????? ??
  ???????????/????????? ??????? ?? ??????.
• 5.3. ??????? ????????, ?????????
  ????????/??????????.

24
6. ?????????? ??????????? ?? ???????/??????????

• ???? ??????????? ??????? ??????????? ???
  ??????????? ?????? ?? ????????? ???????? ??
  ???????????
• 6.1. ????????? ????????????? ????????/??????????
• 6.2. ????????? ?????????????? ?? ????????
  ????????/??????????

25
7 ???? (?????). ??????????

• ???? ??????????? ??????? ??????????? ????
  ???????????, ?????????, ??????????? ??
  ???????????? ?????????? ????? ??????.
• 7.1. ????????? ????????????? ?? ?????????????
  ????? (????????)
• 7.2. ????????? ???????? ???????????
  (?????????????, ??????????????, ????????
  ??????????, ???????????)

26
8 ?????????? ?????????????

• ??????????, ???? ??? ??????? ? ??????????? ??????
  ?? ????????? ?????????????? ???????.
• 8.1. ??????? ??????????? ????????????? ???????
  (?????????)
• 8.2. ????????? ?????????? ??????????????
  ??????????? ????? (??????? ???????? ????????
  ??????? ??????????)

27
9 ???????? ????????? ????????????

• 9.1. ???????? ?????????? ??????????, ??? ???????
  ??? ???? ?????? ?? ?????? ???????????? ????
• 9.2. ????????? ?????????? ??????????, ????
  ??????? ??????????? ???? ????? ?????????? ??
  ?????????

28
??????????

• ?????????? ?? ???? ???
• ???? ?????????? ?? ?????????? (??????????)
• ????????? ??????? ?????????? ?? ?????????
  ??????? ?????????? ??????????? ?? ??????? ?? ??
  ??????.
• ?????????? ????????? ? ?????????? ???????????

29
? ????? ????? - ??????????!

• ?????????? - ?? ??'??????? ??????????, ???
  ????????????? ? ???????????? ??????
• ?????????? ?? ????????, ? ???????? ????????? ?
  Enablers

30
How to score Enablers
?? ?? ??????? 0- 10
?????????? ?? ???????? ?? ??????? 11-30
??? ?? ?? ?????? 31-50
????????? ?? ??????????? ??, ?? ??????? 51-70
????????? ?? ???????? ??? ????????? 71-90
???? ?? ???????? ????????????? 91-100
31
?? ????????????? Enablers

• Choose the level that you have reached Plan, Do,
  Check or Act.
• Give a score between 0 and 100 according to the
  level that you have reached inside the phase. The
  scale on 100 allows you to specify the degree of
  deployment and implementation of the approach.

32
How to score Results
Trends / Target
No results measured 0- 10
Negative trends /dont meet targets 11-30
Flat trends/ some targets are met 31-50
Improving trends /most targets are met 51-70
Substantial progress /most of relevant targets are met 71-90
Excellent sustained results/ all targets met/positive comparison with other Courts 91-100
33
How to score Results

• Give a score between 0 and 100 for each sub
  criterion on a scale divided in 6 levels
  (corresponding to the results panel of the CAF
  2002).
• For each level, you can take into account either
  the TREND, either the ACHIEVEMENT of the target
  or both.

34
Note on scoring

• Pease note that this is the simplified 2002
  scoring system. It is good to start.
• A more sophisticated scoring system was defined
  in 2006

And now start the process
35
1. Start the trip.

• Step 1 Decide how to organize and plan the
  self-assessment (SA)
• Assure a clear management decision in
  consultation with the organization
• Define the scope and the approach of the SA
• Choose the scoring panel
• Appoint a project leader

36
2. Communicate

• Step 2 Communicate the self-assessment project
• Define and implement a communication plan
• Stimulate involvement of the staff in the SA
• Communicate during the different phases to all
  the stakeholders

37
3. Compose a group

• Step 3 Compose one or more self-assessment groups
• Decide on the number of self assessment groups
• Create a self assessment group that is relevant
  for the whole organization in all its aspects,
  respecting a set of criteria
• Choose the chair of the group(s)
• Decide if the manager should be part of the
  self-assessment group

38
4. training

• Step 4 Organize training
• Organize information and training of the
• management team
• Organize information and training of the self
  assessment group
• The project leader provides a list with all
  relevant documents
• Define the key stakeholders, the products and
  services that are delivered and the key processes

39
5. Do it!

• Step 5 Undertake the self-assessment
• Undertake individual assessment
• Undertake consensus in group
• Score

40
6-8. ...report

• step 6 draw up a report describing the results of
  self-assessment
• step 7 draft an improvement plan
• step 8 communicate the improvement plan

41
9-10 and improve!

• Step 9 Implement the improvement Plan
• Define a consistent approach of monitoring and
  assessing the improvement actions, based on the
  Plan-Do-Check-Act cycle
• Appoint a responsible person for each action
• Implement the appropriate management tools on a
  permanent basis
• Step 10 Plan next self-assessment
• Evaluate the improvement actions by a new
  self-assessment

42
And now, lets do an exercise
43
More info on..

• European Institute of Public Administration
  (EIPA)
• www.eipa.eu