Industry Background

1
Contract Performance Improvement

• Industry Background
• United States Agency for International
  Development (USAID) and Chemonics partnerships
  with Small Businesses.
• Peru Poverty Reduction and Alleviation Project
• Bangladesh Smiling Sun Franchise Project

2
Contract Performance Improvement

• Take away
• Read your contract
• Plan, Monitor and Evaluate
• Successful performance is not limited to
  technical performance, there is more.

3
Contract Performance Improvement

• Read your contract
• Read it at the RFP/RFQ stage, read it when it is
  a draft and read it many times during
  implementation.
• All contract clauses including those incorporated
  by reference.
• Deliverables and Reports and due dates.
• Required approvals (procurement, salary, key
  personnel)

4
Contract Performance Improvement

• Plan, Monitor and Evaluate
• Define success and make sure you and your client
  are on the same page.
• Plan properly and in accordance with your
  contract.
• Set clear objectives and measurable indicators.
• Connect your activities with the objectives and
  indicators.
• Follow your work plan and identify progress and
  challenges
• Seek feedback from your client, your success is
  their success.

5
Contract Performance Improvement

• Successful performance is not limited to
  technical performance, there is more.
• Invoice accurately and on time
• Have your financial files audit ready
• Meet deadlines
• Ask for approvals on a timely basis
• Be ethical