Information Technology and Control

1
Information Technology and Control
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Operations

• Efficiency
• Transaction Processing Systems (TPS)
• Data Warehousing
• Data mining

3
Decision-Making Control

• Control Systems
• Management Information Systems (MIS)
• Executive Information Systems (EIS)
• Decision Support Systems (DSS)
• Feedback Control Model
• Management Control Systems
• Budget reports
• Statistical reports
• Reward systems
• Quality control systems

4
Balanced Scorecard

• Customers
• Internal Business Process
• Learning and Growth
• Financial

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Strategic Weapon

• Internal Coordination
• Intranet
• Enterprise Resource Planning
• Knowledge Management
• Intellectual capital
• Data v. Information v. Knowledge
• Explicit v. Tacit

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Strategic Weapon

• Explicit Knowledge
• Collect information and store it
• Employees can retrieve it
• Tacit Knowledge
• Interactive media
• Brings people together

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Information and the External Environment

• Electronic Data Interchange
• Connects buyers and suppliers together
• Extranets

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Integrated Enterprise

• Supply Chain Management
• Advantages
• Disadvantages

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E-Business

• Sell through digital medium
• As opposed to brick-and-mortar
• In-house
• Spin-off
• Strategic Partnership

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Effect on Organizational Design

• Smaller organizations
• Decentralized structures
• Improved horizontal coordination
• Improved inter-organizational structure
• Enhanced modular structure