The Respect Effect

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The Respect Effect

• May 28, 2015
• Dee Anne Bonebright Todd Thorsgaard

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Unconscious Bias
Biases are the invisible air we walk through
exerting their influence outside of conscious
awareness.
Source Lieberman, Rock, Cox 2014
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Cognitive Shorthand

• Use previous knowledge to make decisions

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Shortsighted Outcomes

• Miss new information
• Narrow our options

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Bias Blind Spot

• Biases are unconscious
• We like being right and they help us
• Most of what goes on in organizations is
  unintentional

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Need To Mitigate Not Just Educate

• More than self-awareness
• Group and team processes
• Action

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In-Group Bias

• Affects how people work together
• More similar Positive perception
• Increased interaction and support for in-group

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How to Mitigate In-Group Bias

• Find ways to see others who are different from us
  as also similar
• Intergroup interactions
• Enhancing communication

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Elements of Individuality
Source Maria Arocha White, Inclusity Consulting
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New Definitions
Diversity means to me your background based on
your previous work experience, where you were
born and raised, and any unique factors that
contribute to your personality and behavior.
SourceMillennial survey respondent Deloitte
University (2015).
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The Respect Effect
Source Paul Meshanko Legacy Business Cultures
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Neuroscience of Respect

• People can identify another persons apparent
  race, gender, and age in a matter of
  milliseconds. In this blink of an eye, a complex
  network of stereotypes, emotional prejudices, and
  behavioral impulses activates.
• -- Marsh, Mendoza-Denton, Smith

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Neuroscience of Respect

• Why are we able to recognize the human face more
  easily than any other object?

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Disrespect Threat Response

• The experience is immediately sent to long-term
  storage in our brains
• Adrenaline and cortisol are increased when it
  happens and also when we recall it
• Decreases sense of engagement with others,
  increases stress and stress-related illnesses

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Respect is

• An active process of
• non-judgmentally engaging people
• from all backgrounds
• to increase my awareness and effectiveness
• in a manner that esteems both myself and those
  with whom I interact

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12 Rules of Respect

1. Be aware of your nonverbal and extra-verbal cues

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12 Rules of Respect

• 2. Develop curiosity about the perspectives of
  others

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12 Rules of Respect

• 3. Assume that everyone is smart about something

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12 Rules of Respect

• 4. Become a better listener by shaking your but

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12 Rules of Respect

• 5. Look for opportunities to connect with and
  support others

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12 Rules of Respect

• 6. When you disagree, explain why

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12 Rules of Respect

• 7. Look for opportunities to grow, stretch, and
  change

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12 Rules of Respect

• 8. Learn to be wrong on occasion

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12 Rules of Respect

• 9. Never hesitate to say you are sorry

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12 Rules of Respect

• 10. Intentionally engage others in ways that
  build their self-esteem

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12 Rules of Respect

• 11. Balance Talking and Listening

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12 Rules of Respect

• 12. Smile

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Self-Assessment

• Where are you a rock star?
• What are your learning edges?
• How can you address them?