Introduction to Quality Improvement

1
Food Nutrition Network Member Client Surveys
2
Overview of Sample Surveys

• (8 Agencies Submitted Surveys)
• Survey Length
• Surveys Ranged from 7 to 89 questions
• Average Length 28 questions
• Question Types
• Yes/No
• Multiple Choice
• Rating Scale
• Text Open End (Verbatim)

3
Client Respondent Data(75)

• Demographics Age, Gender, Race, Ethnicity,
  Sexual Orientation, Immigration status, Primary
  Language Spoken
• Health Status AIDS diagnosis, Medications, Other
  Health Conditions, status ETOH/Drug Dependence
• Psychosocial Status Support Network, Dependents,
  Emotional/Psychological Needs
• Housing Status

4
Client s Relation to Service Agency(63)

• How did you hear about agency?
• How long have you received services?
• What services do you use? How frequently?
• What is your level of dependence on agency svcs.?
  

5
Required Components of Annual Client Survey

• 1 Overall quality of program services
• 2 Quality of the food provided
• 3 Quality of nutritional education services
• 4 Selection of food items meets your dietary
  needs
• 5 Selection of food items meets your cultural
  needs

6
1 Overall quality of program services(88)
Staff Performance Dedication, Care, Courtesy,
Concern, Confidentiality Facilities
Accessibility, User-Friendliness Services Ease
of Access, Availability, Variety Suggestions for
Improvement Complaints, Grievances Does the
Service Meet Clients Needs? Would Client
Recommend Service to Others?

7
2 Quality of the food provided(63)
Overall Satisfaction with Food Favorite/Least
Favorite of Foods Served Taste, Freshness,
Temperature, Serving Size, Balance Suggestions
to Improve Food
8
3 Quality of nutritional education services(50)

• Usefulness/Relevance of Nutrition Topics
• Helpfulness of Materials
• Convenience of Times when Education Provided
• Topic Suggestions
• Recipes
• Food Safety Storage
• Nutritional Value of Food
• Nutritional Problems
• Food/Drug Interactions
• Side Effects Impacting Eating

9
4 Selection of food items meets your dietary
needs (38)

• Have meals helped your overall health, How?
• Eat more regularly
• Better appetite
• More balanced diet
• Less stress about food

10
5 Selection of food items meets your cultural
needs (13)

The Food Provided Meets My Ethnic Requirements