CLASS OUTLINE MONDAY 16 MARCH 09

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CLASS OUTLINEMONDAY 16 MARCH 09

• COLLECT CASE STUDY -?
• DO CASE STUDY -
• TEAMWORK
• CASE STUDY HOME WORK

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TEAM WORK
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• TEAMWORK AND TEAMS
• WERE A PACK ANIMAL. FROM EARLIEST TIMES WE HAVE
  USED THE STRENGTH OF THE GROUP TO OVERCOME THE
  WEAKNESS OF THE INDIVIDUAL. AND THAT APPLIES AS
  MUCH AS TO BUSINESS AS TO SPORT Tracy Edwards

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BRAINSTORM

• What is team work?
• What are the benefits of teamwork?
• What are the team cultures of performing vs. non
  performing team

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Team Cultures

• Poor Performing Team
• Feelings
• Threatened
• In personal danger
• Low self esteem
• Poor team image
• Low team identity
• Behaviors
• Excessive Politeness or Open Conflict
• Excessive competition between members
• Underlying or expressed hostility
• Withdrawn members Vs Dominating members
• Lack of cooperation
• Infighting
• Personality clashes

• Game playing
• Put off decisions
• Achieving little a lot of pretence
• Blaming Scapegoating
• Focus on problems
• Results
• Stress
• Lack of enjoyment
• Poor participation
• Clichés formation
• Stereotyping
• Hidden Agendas
• Poor or no team spirit
• Poor results
• Dominant leadership

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• High Performing Team
• Feelings
• Secure/ Unthreatened
• Strong team identify
• Sense of Fun
• Enthusiasm
• Mutual Trust
• Energetic
• Behaviors
• Energies/Abilities are task directed
• Open honest communication
• Openly agree to disagree with no underlying or
  personal hostility
• Active listening what is this?
• Respect for individual differences
• Win Win
• Focus on Solutions
• Anticipate others needs

• Results
• Task achievement
• Camaraderie
• Enjoyment
• Team Spirit
• Change introduced smoothly
• Creativity
• Mutual acceptance
• Hands Off leadership
• Emphatic relationships
• Smooth Coordination of effort
• Commitment to goals and to the team

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• LEADING A GROUP OF INDIVIDUALS IN ONE THING
  BUILDING AND LEADING A HIGHLY MOTIVATED HIGH
  PERFORMING WORK TEAM IS A CHALLENGE
• TYPES OF TEAMS
• QUALITY CIRCLES cutting defects, reduce rework
  in factories- stem of TQM employees involved in
  problem solving and decision making work
  processes, methods using technique to identify,
  analyse solve problems
• CLEAR SHARED GOALS
• FOCUSSED AND SYSTEMATIC
• SUPPORTIVE SYSTEMS AND ENVIRONMENT
• TRAINED AND WILLING MEMBERS
• SKILLED LEADER
• FREQUENT FEEDBACK
• MUTUAL RESPECT
• FUN, COOPERATION
• SENSE OF ACHIEVEMENT
• REWARDS
• CROSS FUNCTIONAL TEAMS- Cutting out middle
  management produce more with less across a
  wider spectrum of skills /functions / departments
  IRD
• PROCESS ISSUES
• RISK TAKING
• EXPIREMENTATION
• CONTINUOUS IMPROVEMENT
• INTERPERSONAL SKILLS

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• CHARECTARISTICS OF EFFECTIVE TEAM
• TEAM PURPOSE CLEAR
• KEY RESULT AREAS/KEY PERFORMANCE INDICATORS
  SPECIFIED AND MEASURABLE Usually 5 9
• E.g.
• MEASURES OF SUCCESS SMARTT
• S Specific
• M Measurable
• A- Achievable/Ambitious
• R- Related to overall objectives or goals
• T Time framed
• T Track able or easily monitored
• PARTICIPATION
• COMMUNICTION KEY
• SUCCESS STORIES
• LISTENING
• QUESTIONING
• DISCUSSION