Support Services Department- Leadership Teams

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Support ServicesDepartment- Leadership Teams

• Involving Everyone in continuous improvement!
• Session 4 May 2nd, 2012

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2011-12 Key tasks

• Drive the Department Plan on a Page
• Use the department plan on a page to set and
  communicate direction with all employees in the
  department (department mission and SMART goals)
• Data Driven Balanced Scorecard
• Track SMART goal progress in the department data
  display and balanced scorecard
• Identify opportunities for improvement and
  monitor progress of the department plan on a page
• Continuous Improvement
• Use quality tools and the Plan Do Study Act
  process to seek stakeholder input and drive
  improvement within the department

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Two Objectives

• 1.) Make the department work better
• And
• 2.) Make the department a better place to work

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• Effective Teams Make Collective Commitments to
  Each other
• -Department Leadership Team Norms

Review your team norms!
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Effective Teams Are Data Driven!

• Using data to drive the department plan on a page!

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Planning for ImprovementTeam Self Assessment

• Suggested process for completing the
  self-assessment
• Each person should complete the assessment
  independently
• When everyone is finished, go through each
  question and have each person share their rating
• Come up with an average rating as a team that
  indicates a consensus rating
• What can be improved based on the data?

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Team Planning- Next Steps

• Based on your teams self reflection, what are
  areas for improvement next year?
• Review the Next Steps/To Do suggested on the
  agenda what are your next steps?
• Use the Action Plan template to capture your ideas

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Action Plan Template
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2012-13 Focus Areas

• Efficiency Study
• Conduct an audit (internal and external) to
  identify opportunities for greater efficiency and
  quality in the department
• Review and prioritize key areas for improvement
• Use 6 Sigma/Lean tools to drive improvements
• Kaizen Event/Plan Do Study Act
• 8 Elements of Waste
• 5S techniques

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Next Steps
What Who Due/When
Complete the Department Leadership Team Self Assessment to determine focus areas for improvement (identify key next steps for your team using the Action Plan template. DLT Today
Identify next steps for your Department Leadership Team (use the results of the team self assessment to determine your teams next steps, next year. Consider the following Set leadership team meetings next year to meet outside of the District scheduled meetings (change in team membership?) What key areas will your team focus on next year? Create an action plan that identifies next steps for your team. What data will the team collect throughout the year? When will you review it? What initiatives/projects will help improve your teams SMART goal progress? How can the 5S program or the 8 elements of waste direct improvements in your department? How will you involve all employees in the mission and goals of your department? DLT By August 1, 2011