PolyPhone

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PolyPhone

• The Windows Client for Aastra MX-ONE TSW/TS

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PolyPhone
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Features

• Softphone
• VoiP Video via SIP
• Controls HW-phones via TSAPI, TAPI and CSTA
• Licensing, Callstates, Profiles provided by
  RemoteAgent Server
• Microsoft Windows Application (.NET 2.0) Windows
  2000, XP, 2003, 2008, Vista, 7

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Features

• Profiles
• Intelligent call routing based on caller, date,
  time, weekday
• SMS sending
• Central SMS-Gateway
• Integration to SW-Environment
• DDE
• http-request
• Keystroke
• Flexible GUI
• Size flexibility
• Modern appearance
• Background pictures and colors
• Buddy Window appears embedded or separately or
  docked
• Allows simple implementation of future services

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Graphical User Interface (GUI)
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Graphical User Interface (GUI)

• Often used functions for left-and right handed
  people

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SIP

• Acoustic Echo Cancellation
• Voice Activity Detection
• Comfort Noise Generator
• Automatic Gain Control
• CODECs
• Audio
• G.711 a-law
• G.711 u-law
• G.723.1
• G.729
• iLBC
• GSM 6.10

• Integeration with Plantronics and Jabra
  headphones

• Video
• H.263
• H.263-1998
• H.264

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Phonebooks

• Many data sources supported
• Unlimited no. of books (theoretical)
• Powerful search algorithm
• Speech recognition SAPI 5.0 only English by
  Microsoft for free
• Strong number analysis
• Web-Phonebooks
• International Web Reverse Search !!

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Phoenbooks - Types

• File supports simple CSV-files
• Central supplied by RemoteAgent Server source
  is file or LDAP
• MS Outlook Contact select a public or private
  contact folder from the MS Outlook dialog.
• MS Outlook Addresses enter the name of an
  MSOutlook-Address Book
• MS Excel enter the name of an MS Excel file
  (.xls / .xlsx)
• SQL connects to any Microsoft SQL-database
• Lotus Notes Contact enter the name of a
  Lotus-Notes-Contact folder or keep it empty
  to access the personal folder
• LDAP connects to any LDAP-server
• Web http-phonebooks have an additional
  Dial-button
• David a David Contact folder (by Tobit) e.g.
  \\SERVER\DAVID\ARCHIVE\GROUP
• ODBC connects to any ODBC-database (MySQL,
  Oracle, )

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Phonebooks - Search

• Search for names and numbers.
• Search in string
• Match case
• Search immediatelyafter each keystroke
• Best Match to find the closest contact

Example 420 261 30 303 calls you
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MS Outlook Contacts Address books

• Local or Public Contacts
• Creates a local copy. Even public contacts are
  available when you are not online.
• Synchronisation at startup (optional)
• Strong search algorithmn
• Contact pop up at incoming or outgoing calls

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MS Outlook - Out of Office

• Synchronisation with MS Outlook Out-of-Office
  text

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MS Outlook - Calendar

• Calendar symbol in the Buddy field when Buddy has
  an apointment
• Show time as appears when hoovering
• Click to get even more information
• Click to get pop up window of the appointment(if
  allowed)

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Phonebooks - Web-Phonebook

• Dialling in 2 steps
• 1. Search for name or number
• 2a. Click on the underlined number link
• 2b. or select the number and click on the
  Dial-button

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2a
2b
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Phonebooks - Web-Phonebook

• Automatic contact recognition

Heuristic name/numberrecognition
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Phonebooks - Web-Phonebook

• Web books configuration
• Examples
• http//www.tb-online.at/index.php
• http//www.herold.at
• http//www.directories.ch/weisseseiten
• http//www.dastelefonbuch.de
• Integration work
• long list of popular web phonebooks in help file
  available Web Phonebook Parameters
• or by distributor (if knowledge available)
• or by .

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Phonebooks - Fields

• Connect to any SQL LDAP, ODBC, MSAccess, MSExcel
  database
• Simple configurationSelect fields via mouse, no
  previous knowledge of database structure needed
• Supports multiple phone fields

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Phonebooks - Contact Data

• Treated as internal numbers
• Intern
• Queue (ACD or Operator)
• Treated as external numbers
• Business
• Mobile
• Home
• Fax

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Phonebooks - Contact Data Options

• Options are available
• whenever a name is assigned
•  
• Icons (from left to right)
• Outlook Contact
• Outlook Calendar
• Presence Information
• Data Duplicate
• Street Map

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Phonebooks Street Map

• One click to open map
• Google Maps or other internet address services

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Buddies - Symbols

• Incoming call (flashing)
• Call in progress
• All lines free
• Diversion
• Presence information
• Calendar
• PolyPhone Client is logged on

ACD-group, Operator queue, ...
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Buddies - Configuration

• Customizable
• no. of rows columns
• window size
• dockable to desktop
• Icons
• Call state colors
• Background colors
• Background picture
• Forecolors
• Font
• Picture appearance
• Option-icons (on/off)

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Buddies All Communications

• Realtime view shows all queued callers
• Several Realtime views in parallel
• Pick out known VIP callers

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Journal

• Missed calls are marked
• Sorting and filters
• Copy name/number to Clipboard
• Export to MSExcel

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SMS Sending

• Multi Receivers
• Simple resend
• Large SMS gets splitted
• Follow up

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Communications Instant Messages

• Sending IM to any PolyPhone user
• Conference chatting
• Sending pictures files
• Proprietory format, but can be expanded to other
  IM services

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Simplified Client Roll-out

• Assign the user names to extensions (Server)

PolyPhone Clients will start up with zero
configuration due to automatic service detection
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Software Update

• Two Modes
• Automatic check at start up
• Manual
• Hotfixes get downloaded and installed by simple
  button click
• Can be enabled/disabled by administrator
• No time consuming updates by engineers anymore

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Technical Requirements

• PolyPhone is a .NET application and needs the
  Microsoft .NET Framework 2.0 or higher (3.0, 3.5,
  4.0)
• .NET 3.5 SP1 is part of MS Windows 7
• Min. requirements1,5 GHz, 512 MB RAM, Storage
  100 MB (incl. .NET-framework)
• Operating systems (32-or 64 bit)
• MS Windows XP SP2, MS Windows Vista, MS Windows
  7
• Supported standards
• SIP, TSAPI, TAPI, LDAP, ODBC, SQL