It

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Its what you sayand what you dont

• Verbal and Nonverbal Messages in Communication

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Nonverbal Messages in Communication

• Why look at nonverbal messages?
• Up to 93 of emotional meaning is taken from
  nonverbal messages
• What is nonverbal communication?
• All the behaviors and elements of people, other
  than words, that convey meaning

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Some Examples . . .

• Winking
• Smiling
• Shrugging
• Turning away
• Handwriting
• Prolonged eye contact
• handshake

• High five
• Nudge
• Waving
• Leaning forward
• Tapping toe
• Finger to lips
• Sitting at the head of table

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Characteristics of Nonverbal Communication

• Nonverbal messages are not easily controlled
• When nonverbal and verbal messages conflict,
  nonverbals are usually more accurate
• Nonverbal is more effective than verbal
  communication for expressing messages in a less
  confrontational manner

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Appearance is Nonverbal Communication

• Types of clothing
• Skin color
• Height
• Weight
• Attractiveness
• Artifacts makeup, glasses, jewelry, tattoos,
  piercings

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Appearance
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Appearance
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Appearance
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Appearance
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Appearance in Other Cultures
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Kinesics (Body Movement) is Nonverbal
Communication

• Emblems directly translate into words/phrases
  (OK sign)
• Illustrators accompany and illustrate a verbal
  message (size of fish you caught)
• Affect displays emotional meaning (fear,
  happiness, anger, etc.)
• Regulators monitor, maintain, or control the
  speaking of another (hand gesture to slow down)
• Adaptors satisfy some need (scratching your
  head)
• Distractors no function (nervous habits)

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Facial Expressions

• Eye contact and movements
• Avoidance
• Pupil dilation more dilated, more interested
• Eye contact is often the most telling of all
  nonverbal communication. We have an extremely
  difficult time controlling the unconscious
  movements of our eyes.

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Physical Environment is Nonverbal Communication

• Many organizations pay a lot of attention to the
  physical environment where communication takes
  place
• Room color
• Room arrangement
• Temperature

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Paralanguage is Nonverbal Communication

• How something is said anything that affects the
  content of what is said
• Stress
• Pitch
• Rate
• Volume
• Rhythm
• Fillers
• Pauses
• Distractors yawning, laughing, moaning, etc.

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Proxemics

• Study of Space
• Edwin T. Halls Zones of Space
• Intimate Distance 0 to 18 inches
• Personal Distance 18 inches to 4 feet
• Social 4 to 12 feet
• Public 12 to 25 feet

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Proxemics (cont.)
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Other Nonverbal Communication

• Haptics the study of touch
• Olfactics the study of smell
• Territoriality personal space and territory
• Temporal Communication
• Cultural time
• technical actual time
• formal made for convenience (day, week,
  semester)
• Informal soon, forever, later, sometime
• Psychological time
• Importance you place on the past, present and
  future

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In Conclusion . . .

• Learn to control nonverbal communication or it
  will control you!