Veterinary%20Office%20Management

1
Veterinary Office Management
2
What is office management?

• What does an office manager do?
• Administrative responsibilities.
• Pay roll
• Hiring/Firing and training
• Ordering/Inventory
• Other duties as assigned

3
Requirements

• Education
• Experience
• Attitude
• Type of clinic or setting

4
Are we all Office Manager Material?

• Why?
• Why not?

5
Topics to be covered in this class

• Hospital Safety (compliance)
• How to get a job
• Appearance
• Resume
• Interview
• Marketing yourself
• Hospital Appearance
• How to run an effective clinic or hospital
• Employee training (Hiring/Firing, etc).
• Computer systems training

6

• How to work with clients
• Body language
• Listening skills
• Grief support
• Communication and leadership
• Taking care of yourself
• Stress management
• Understanding yourself (personality)

7
Individual 8 week Assignment

• Becoming a technician.
• This assignment allows you to become a technician
  for one of the animals in the kennels while
  communicating with its owner. Your animal and
  owner will be assigned this week.
• Will have a case report due every week.
• Will have other assignments throughout 8 weeks.

8
(No Transcript)