Medford Fire-Rescue

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Medford Fire-Rescue
Strategic Plan December 10, 2008 CONTINUOUS
IMPROVEMENTCUSTOMER SERVICE
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What approaches are we taking to close the gap?
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Efficiency Initiatives

• Station Alerting 2005
• Automated Voice Notification to Fire Stations
• Multiple Responding Units Notified
  Simultaneously
• Automatic Vehicle Locator 2006
• Real Time Tracking of Police Fire Vehicles

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Efficiency Initiatives

• Mobile Data Computers
• Reduces radio traffic
• Electronically captures data and assigns units
• Geographical Information System (GIS)
• Computer Optimization of Response Area(assigns
  response area via GIS)

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Efficiency Initiatives

• All Response Units Remain in 1st Due Response
  District During Peak Activity Hours

Responses
Hours of the day
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Workload Adjustments

• Redirected Non-Emergency Transport Calls from
  9-1-1 to Ambulance
• 5 Reduction in Call Volume
• Triage Medical Calls to only send Engines on
  Critical and Serious Emergencies
• Established system in May of 2008 that has
  resulted in a 14.9 reduction in overall call
  volume (128 per month)
• Initiated Self Inspection Program for small
  business and low hazard occupancies
• Reduce inspection requirement by 4.3 each year
  (101)

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Strategic Plan

• Phase One completed
• Constructed Fire Station at Barnett and North
  Phoenix
• Purchased Aerial Ladder Truck

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Strategic Plan

• Part of Phase 2 Completed
• 5 of 11 Positions for a sixth Fire Company
  funded, hired, and trained.

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Medford Fire-Rescue
Strategic Plan December 10, 2008 CONTINUOUS
IMPROVEMENTCUSTOMER SERVICE