Involving people in partnership working

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Involving people in partnership working

• Steve Inett
• Strategic Area Manager
• (Dover, Shepway and Thanet)

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Aim

• Barriers for all
• Value
• People clients/service users/customers/ rough
  sleepers etc

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Barriers

• Social
• Personal

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Social Barriers The Media
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Politics
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Trust
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Inequality Poverty
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Status
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Status
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Globalisation
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Personal / Personality issues
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• Status Quo bias
• Were unhappy, but everyone else seems fine
• Herd mentality
• Put things in boxes

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We love the Status Quo
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We follow the herd
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We put things in boxes
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Qualities vs Circumstances
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Performance
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Were unhappy but everyone else seems fine
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Crisis
NO ONES PRIORITY
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Changing attitudes
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Positives
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Actions

• Actively invite comments and be open to them
• Include people in current forums and meetings
  justify the outcomes achieved

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Consultation Events

• Difficult to encourage people along
• Dominated by vocal few
• Not representative
• Herd culture

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Involvement

• Keep it local
• Provide forums for different groups to come
  together and gain an understanding
• Meet re. specific issues
• Allows better management of the group than events

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How?

• Link
• Supporting People provider client forums
• Neighbourhood groups
• Mental Health user groups
• Housing Associations
• Existing voluntary groups
• Porchlight forums are not just about feedback on
  the organisation, but on any issue

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What people bring

• New insights
• Enthusiasm
• Common sense
• Porchlight forums have already looked at issues
  such as Letting Agency fees, financial inclusion
  (event planned for February), housing services,
  hardship funds, Jobcentre service

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Potential issues that could be worked on in
partnership

• Housing information and response
• Health priorities
• Implementing benefit changes

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Thank you