????%20Interpersonal%20Communication

1
???? Interpersonal Communication
??????????
992IPC12 MI4 Thu. 7,8 (1410-1600) B712

• Min-Yuh Day
• ???
• Assistant Professor
• ??????
• Dept. of Information Management, Tamkang
  University
• ???? ??????
• http//mail.im.tku.edu.tw/myday/
• 2011-05-19

2
Syllabus

• ?? ?/? ??(Subject/Topics)
• 1 100/02/17 ????????
• 2 100/02/24 ????? (Ch.1)
• 3 100/03/03 ???? (Ch.2)
• 4 100/03/10 ??????? (Ch.3)
• 5 100/03/17 ????????? (Ch.4)
• 6 100/03/24 ???????? (Ch.5)
• 7 100/03/31 ????? (Ch.6)
• 8 100/04/07 ???????
• 9 100/04/14 ??????? (Ch. 7)
• 10 100/04/21 ?????
• 11 100/04/28 ????? (Ch. 8)
• 12 100/05/05 ????????????????? (Ch. 9, 10)
  Invited Speaker ???????
  (??????????)
• 13 100/05/12 ?????????????? (Ch. 11, 12)
  Team Term Project
• 14 100/05/19 ?????????? (Ch.14, 15)
  Invited Speaker ???
• 15 100/05/26 ?????

3
????

• ????????????????
• ??????????????
• ?????????
• ????????????????
• ??????????????

Source ??? (2010)
4
????-????
?????????????,?????????,????????????,???????????
????
Source ??? (2010)
5
????

• ????,????,????,?????????????????????,?????????
  ????,??????????(????? ?????)

6
?????

• ???? (conflict) ?????????????,??????????????????,
  ?????????????????????????
• ????
• ????????????????????
• ????
• ?????????????????????????????
• ??
• ??????????????????????

Source ??? (2010)
7
?????????

• ???? (interpersonal conflict) ?????????,??????????
  ????????????,???????????????
• ???????
• ????
• ???????????? (intrasender role conflict)
• ???????????? (intersender role conflict)
• ?????????? (inter-role conflict)
• ?????? (person-role conflict)

Source ??? (2010)
8
????

• ?????????????????
• ?????????????????,??????????????
• ?????????,?????????,?????????,??????,?????????

Source ??? (2010)
9
??????
Source ??? (2010)
10
???????????

• ??? (Competition)
• ?????(win-lose),??????,?????????
• ??? (Accommodation)
• ??????,???????,??????
• ??? (Collaboration)
• ??? (win-win),????????????,????????
• ??? (Avoiding)
• ???????????,????????
• ??? (Compromise)
• ???????????,??????????

Source ??? (2010)
11
???????

• ????? (nonself-affirmative)
• ????????????????
• ???? (indirect attack)
• ?????,????????,???????????
• ???? (direct attack)
• ???????????????,??????????
• ???? (self-affirmative)
• ????????????????????,????????????????

Source ??? (2010)
12
???????

• ???????
• ?????????????
• ???????,???????
• ???????
• ???????????-?????
• ?????????

Source ??? (2010)
13
???????-??????

• ???????????????
• ??????
• ??????????
• ??????????
• ?????????
• ????????????????
• ????
• ??

Source ??? (2010)
14
?????????

• ????
• ????
• ????-?????

Source ??? (2010)
15
?????????1.????

• ?????? (vertical dyad linkage modelVDL Model)
• ??????????????????
• ???????????????????????????
• ????????
• ???? (in-group)
• ???? (out-group)

Source ??? (2010)
16
?????????2.????

• ??????????????????,?????????????????
• ????????????????,????????,????????????

Source ??? (2010)
17
?????????3.????-?????

• ?????????????????,???????????????,????????????????
  ??????????
• ???????????
• ??????????
• ????????
• ?????
• ??????

Source ??? (2010)
18
???????????-????????
??????????????,???????????,????????????
Source ??? (2010)
19
??????

• ????????????????????????????,?????????????????????
  
• ?? (negotiation)
• ?????,????????????????????
• ?? (negotiation)
• ??????????????????????????

Source ??? (2010)
20
?????

• ??????????????????????,???????????
• ??????????????,????????????????????
• ?????????????
• ???
• ???
• ???

Source ??? (2010)
21
?????

• ???????????
• ??????????
• ????????
• ????????
• ?????????
• ???????????
• ???????????
• ??????????

Source ??? (2010)
22
?????

• ?????,??????,????????????
• ?????,?????????????????? (limit),???????????????
  ?????,?????? (most favorable positionMFP)?
• ???????
• ???????????EQ
• ??????
• ????????????

Source ??? (2010)
23
?????

• ????? (distributive bargaining)
• ?????? (win or lose) ????
• ?? (Zero-sum) ????
• ????? (integrative negotiation)
• ?? (win win) ????

24
??????????

• ????? (distributive bargaining)
• ?????? (win or lose) ????
• ?? (Zero-sum) ????
• ????????????,??????????????,????????
• ????????????,????????????????,?????????,????,????
  ???

Source ??? (2010)
25
????????

• ???? (bargaining range)
• ???????????
• ???? (settlement range) ?????? (zone of potential
  agreement)
• ???????????,?????????????????
• ????
• ???
• ?????

Source ??? (2010)
26
??????

• ????????????????????????,????????????,????????????
  
• ????,?????????????????????
• ????
• ???????
• ????
• ????
• ?????
• ?????

Source ??? (2010)
27
???????????

• ??????
• ???
• ???vs.???
• ???
• ???
• ??
• ????

• ???????????
• ??????
• ??????
• ??????
• ??????

Source ??? (2010)
28
??????????

• ????? (integrative negotiation)??????,????????????
  ??,????????????,????????????
• ???????????,????????????????

Source ??? (2010)
29
????????????

• ????
• ?????????,?????????,?????????
• ????
• ?????????????????????,?????????????
• ??????
• ?????????????????,??????????????
• ???????
• ???????????,???????,?????????????

Source ??? (2010)
30
??????????????

• ??????
• ????????????
• ??????
• ????????
• ??
• ????

Source ??? (2010)
31
??????????????? (Theory of Reasoned Action TRA)
?? (Belief)
??(Attitude)
??(Intention)
??(Behavior)
Source Fishbein, M., Ajzen, I. (1975). Belief,
Attitude, Intention, and Behavior An
Introduction to Theory and Research. Reading, MA
Addison-Wesley.
32

• ???? Interpersonal Communication
• ??
• Happiness

33
Summary

• ????????????????
• ??????????????
• ?????????
• ????????????????
• ??????????????

Source ??? (2010)
34
References

• ???,????,2010,??
• ???,???,?????????? (How to win friends
  influence people, Dale Carnegie), 2004, ??