SWOT Analysis

1
WATER REGULATORY AUTORITY OF ALBANIA
OVERVIEW ON ALBANIAN WATER SECTOR THROUGH
ANALYSE OF W.R.A
ARJAN JOVANI, VICE CHAIR OF NATIONAL COMMISSION
OF W.R.A FLORENCE, 28 NOVEMBER 2013
2
ALBANIA IS BLESSED WITH WATER

• All 39 rivers in Albania discharge 1300 m3/sec
  water (8700 m3/inh./year) in Adriatic and Jonian
  Sea Only 0.8 of this flow, it is used for
  drinking water.
• The annual capacity of drinking water resources
  (wells and springs) is 654 million m3 per year
  (550 l/inh./day)
• There are approx. 600 water supply systems for 65
  Municipalities and 304 Communes. 44 of them are
  gravity systems
• 91.7 of population have access in water supply
  system
• 64.3 of population have access in waste water
  systems
• There are working 5 WWTPs with capacity 350 000
  p.e (11 of population

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MAIN DATA OF WATER SERVICE IN ALBANIA

• In Albania are 58 water operators.
• (30 of them offer waste water disposal service
  and 5 of them offer the treatment of waste
  waters)
• Local Governments Units are Owners of water
  supply and waste water systems. Water Operator
  are public administrators of them,
• There are 12 big water operators with more than
  10 000 clients (77 ) and 46 small
  water operators with less than 10 000 clients.
• They cover 80.8 of population with water supply
  service and 51.0 of population with waste water
  service

4
PERFORMANCE OF WATER SECTOR THROUGH WRA EYES
WATER REGULATORY AUTHORITY HAS APPROVED 10 KEY
PERFORMANCE INDICATORS FOR MONITORING OF SERVICE
QUALITY IN WATER SECTOR AS
1- Water supply Coverage by W.O 80.8 2-
Sewerage Coverage by W.O 51.0 3- Total
Cost Coverage 82.7 4- O M Cost Coverage
106.0 5- Collection Efficiency
90.9 6- Non revenue Water 67.1 7-
Metering Ratio 55.1 8- Hours of
Supply 10.8 9- Staff Efficiency
4/10 empl./1000 con. 10- Drinking Water Quality
99.0
5
WATER SUPPLY AND SEWERAGE COVERING BY WATER
OPERATORS

• Water Supply Covering by Water Operators in
  Urban Areas 91
• Water Supply Covering by Water Operators in
  Rural Areas 57
• Sewerage Covering by Water Operators in Urban
  Areas 83
• Sewerage Covering by Water Operators in Rural
  Area 11

• CONCLUSIONS AND OUTLOOK
• INCREASING OF SERVICE AREA THROUGH
  REGIONALISATION OF WATER SERVICE
• INVESTMENTS IN SEWERAGE SYSTEMS AND RURAL AREAS

6
COST COVERING OF SERVICE and COLLECTION
EFFICIENCY

• 70 of big Water Operators cover 100 of O M
  costs
• 18 of small medium Water Operators cover 100
  of OM costs
• Only 25 of big operators cover 100 of Total
  Costs
• 50 of big operators cover more than 80 of
  Total Costs
• 15 of small medium Operators more than 80
  of Total Costs
• 64 of big Operators have Collection Efficiency
  more than 82
• 40 of small Operators have Collection
  Efficiency more than 82

• CONCLUSIONS AND OUTLOOK
• REDUCTION OF NON EFFECTIVE COSTS
• JOINT OF SMALL OPERATORS WITH BIG OPERATORS
  DURING REGIONALIZATION PROCESS
• IMPROVEMENT OF BILLING SYSTEM THROUGH
  DIGITALIZATION PROCESS
• MONITORING OF BUSINESS PLANS from Water
  Regulatory Authority during TARIFF SETTINGS
  PROCESS

7
NON REVENUE WATER METERING RATIO

• 60 of big Water Operators have more than 50
  of NRW
• 63 of smallmedium Water Operators have more
  than 50 of NRW
• Only 30 of big water Operators have installed
  more than 85 of water meters
• Only 12 of small medium water Operators have
  installed more than 85 of water meters

• CONCLUSIONS AND OUTLOOK
• IMPROVEMENT OF TECHNICAL CONDITIONS AND
  MANAGEMENT OF SYSTEMS
• INSTALLATION OF WATER METERS (SPECIALLY FOR
  WATER PRODUCTION) AND REDUCTION OF ILEGAL
  CONNECTIONS,
• MONITORING OF WATER BALANCE BY WATER REGULATORY
  AUTHORITY,

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STAFF EFFICIENCY OF WATER OPERATORS

• Big Water Operators has 6 employers / 1000
  clients
• Smallmedium Water Operators has 10
  employers/1000 clients

• CONCLUSIONS AND OUTLOOK
• STRENGTHENING OF BUILDING CAPACITIES OF WATER
  OPERATORS
• INCREASING OF STAFF EFFICIENCY
• TRAINING OF STAFF
• IMPROVEMENT OF LOGISTIC FACILITIES (COMPUTERS,
  SOFTWARE, EQUIPMENTS, ETC)
• REGIONALIZATION OF WATER SERVICE

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CHALLENGES IN THE FUTURE OF WATER SECTOR

• Regionalization of Water Sector
• Strengthening of Building Capacities by Water
  Operators
• Monitoring of Performance of Service Quality by
  Water Regulatory Authority
  (specially
  Bussines Plans, Water Balance, Billing System)
• Metering of water productions and consumptions
  (specially as first phase water meter for
  production)
• Transparence and Customer Protection

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THANKS! FALEMINDERIT!

• BLUE EYE, ALBANIA