Using LibQual Data for Renewal and Change

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Using LibQual Data for Renewal and Change
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BGSU Demographics

• Regional, state-supported institution
• Primarily residential
• 15,703 undergraduates 3,070 graduate students
  802 f-t faculty, 203 p-t faculty
• Carnegie Doctoral/Research-Intensive

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Assessment at BGSU

• University-wide committee was established in 1996
• University Libraries were involved from the
  beginning
• LibQual was our first library-wide effort

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OhioLINK

• BGSU is a founding member of the OhioLINK
  consortium
• Benefits of OhioLINK membership
• Drawbacks of OhioLINK membership

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Local Task Force

• Representation from all areas
• Staff members with experience in patron surveys
  and focus groups
• Experience with ServQUAL instrument
• Experience with SPSS

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Logistics

• Followed general schedule suggested by ARL
• Potential pitfalls
• E-mail address lists
• Hardware/Software incompatibility

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Summary of Results

• Comments amplify quantitative data
• Why use the norms tables
• Areas of concern
• Access
• Personal control

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Further Analysis

• Microsoft Access
• Import comments
• Yes/No check boxes for content analysis
• SPSS
• Frequency distributions
• Hi-Lo graphs

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Undergraduate Survey

• Population surveyed
• Questions asked
• Databases
• Books
• Remote access
• Depository

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Undergraduate Survey

• Questions asked
• Study space
• Learn about new services
• Student or permanent staff for assistance
• What should change
• What should stay the same

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MOD Students

• BGSUs MOD program
• Interviewing and hiring
• Planning
• Focus groups
• Results to date

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Environmental Scan

• Factors at the
• State level
• Institutional level

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Library Initiatives

• Strategic Planning
• Facilities and Fundraising
• Communication and Marketing

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LibQual for Bricks and Mortar

• Age of library building
• Feasibility report
• Costs
• Building committee
• Fundraising

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Communicating with our Users

• Marketing ourselves Are we user centered?
• Our users view
• New communication strategies
• Meetings, online newsletter, letters from the
  dean, outreach to teaching departments

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Challenges

• Articulating and developing a user focus
• Resources to meet user needs
• Trade-offs