Enterprise Risk Management

1
Enterprise Risk Management

• Risk Assessment Goal Setting Matrix

2
Introduction to Speaker

• Doug Spight
• Safety Officer, City of Longmont, Colorado

3
Todays Agenda

• City of Longmont History
• Review of ERM
• Launching ERM at City of Longmont
• Overview of Self Assessment Worksheet
  (attachment)
• Preview of Risk Safety Best Practices
  Assessment Tool (attachment)
• Preview of Goal Worksheet (attachment)

4
City of Longmont

• Founded in 1871
• 22 Square Miles
• Elevation of 4,979 Feet Above Sea Level
• 37 Miles from Denver
• Population Approximately 77,000
• 8 Departments (Admin., Com. Dev, Com. Svc,
  Finance, Fire, Police, Power Communication,
  Water/Wastewater
• 850 Fulltime Employees, and 300-400 PT/Tmp

5
City of Longmont

• Longmont Power and Communication (LPC)
• Services 36,407 Customers.

6
How Longmont Started

• Executive Directors Goal
• A sustainable safety management program
• An open communication component
• City wide involvement

7
How Longmont Started

• Tailored Approach to Organization
• Our Goals
• Safety Recognized as Part of Risk Management
• Risk Management Component of Annual Appraisal

8
Rolling Out

• Year-long assessment
• White Paper
• Whats going right
• Gaps
• Responsibilities of Supervisors
• Performance Appraisal Risk Safety Goals
• Organizational by-in via committee

9
Committees Charge

• To plan the process that will facilitate
  embedding of ongoing risk and safety assessment
  and management into the Citys daily operations
  and culture

10
The Risk Safety Committee

• Members
• Facilitator
• Scribe

11
The Risk Safety Committee

• Goals Accomplishments
• Identify risks inherent to delivery of City
  services
• Identify current risk safety management
  competencies
• Identify best practices products link to
  others
• Develop assessment tools
• Deliver tools City - wide

12
Three Tools

• Self Assessment Worksheet
• Risk Safety Best Practices Assessment Tool
• Universal Risk Categories
• Three Levels Strategic, Programmatic,
  Operational
• Goal Worksheet

13
Universal Risk Categories

• Catastrophes
• Economic/Financial Operations
• Technology Hazards
• Customer/Citizens
• Reputation/Political
• People Assets
• Legislative/Laws/Regulations
• Physical Assets
• Environmental
• Compliance

14
Three Levels

• Strategic
• Mayor/City Council, City Manager, City Attorney
  Executive Directors
• Programmatic
• Directors, Managers, Superintendents and
  Supervisors
• Operational
• Line Workers

15
Catastrophes

• Winter Storms
• Landslide mudslide
• Sinkholes
• Erosion
• Windstorms
• Tornadoes
• Thunderstorms/Lightning
• Wildfire
• Flood

16
Catastrophes

• Fire
• Drought
• Heat
• Extreme Cold
• Biohazards
• Nuclear
• Chemical Releases
• Explosions
• Environmental Exposures
• Dam Breakage
• Water Contamination

17
Economical/Financial Operations

• Contracts to supply goods and services
• Contracts to receive construction services
• Contracts to supply goods or services
• Award of franchises
• Real estate leases
• Real estate purchase or sale
• Contracts of easements
• Contracts for joint use of owned or non-owned
  facilities
• Contracts for use of public places

18
Economical/Financial Operations

• Contracts to jointly operate programs with
  another entity
• Equipment and motor vehicle leases
• Notes, mortgages and loan
• Insurance contracts
• Employee credit/purchasing cards for which City
  is responsible
• Citizen records confidentiality
• Financial transactions
• Mutual aid agreements
• Cash handleing

19
Technology Hazards

• Information Systems
• (Mainframe, Network servers, UPS, Desk top
  computers
• Laptop computers, internet, email, websites)
  
• Gis
• Cis
• Pagers
• Radios
• Phones
• Cell Phones
• Power point projectors
• TV
• Security Systems

20
Customer/Citizens

• Communication with the Public
• Safety of buildings
• Special events
• Liability to injured third parties for negligent
  hiring, training, supervision, or retention of
  employees
• Inadequately qualified, trained or supervised
  employee injures third party
• Environmental exposures
• Customer complaints
• Damage to private party due to services
• Traffic control

21
Reputatiopn/Political

• Contract fairness
• Impact of project construction
• Loss of public trust / confidence

22
People Assets

• Independent contractors
• Drug and alcohol free work place
• ADA accommodations
• Violence in the work place / field
• Dog bites
• Employee wellness programs
• Fitness standards (functional capacity
  evaluations)
• Employee on-the-job injury, illness, exposure
• OSHA related losses
• Loss of qualified, experienced employees

23
Legislative/Laws/Regulations

• Civil rights
• Privacy rights
• Employment (hiring, discipline, incentive
  programs, termination, right to privacy,
  confidentiality)
• Land use planning
• Law enforcement practices
• Environmental
• Waste disposal
• FEMA
• Historic items excavated

24
Physical Assets

• City buildings
• City utilities
• City parks
• Construction projects
• City infrastructure
• Recreation facilities
• Fleet vehicles
• Watercraft
• Computer and AV equipment
• Tools
• Portable structures
• Animals (police dogs)

25
Environmental

• Hazardous materials use, storage, transport,
  waste stream generation
• Landfills
• Water discharge
• Asbestos
• Hazardous materials dumped on city property
• EPA claims
• Employee exposure
• Citizen exposure
• EMF exposure
• Lead based paint

26
Compliance

• EPA
• OSHA
• ANSI
• UST
• DOE
• HUD
• DOE
• NFPA
• CPPB
• ADA
• ATF
• DEA
• Health Department
• MUTCD
• NPDES

27
Finished Product

• Self Assessment Worksheet ( attached)
• Matrix (attached)
• Goal Work sheet (attached)