Global Client Training Presentation

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Global Client Training Presentation Recovery
Management Database System (RMDS)
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Purposes of the RMDS

• To improve the quality of service that a Lender
  receives from its outside recovery companies
  (ORCs).
• To facilitate a real-time flow of data between
  Lenders and ORCs.
• To facilitate real-time communication between
  Lenders and ORCs.
• To increase recovery rates and decrease recovery
  time.
• To provide Lenders with better management
  oversight of the recovery process and the ORCs
  providing such services.

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Functionality of the RMDS

• Assign accounts directly to a Lender approved ORC
  and it is immediately available in the ORCs
  database for acceptance and immediate assignment
  to a driver.
• Immediately notifies the ORC that a new account
  is pending acceptance.
• Immediate notification to Lender that the ORC has
  either accepted or declined a new account.
• View all updates posted by the ORC in the
  database.
• Update the ORC with new information and the
  system simultaneously updates the driver assigned
  to the account. (Ex. New address, Close/Hold
  Account, etc.)

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Functionality of the RMDS Contd

• Automatic notification of a successful Recovery
  and the ability to immediately view recovery
  information.
• View C/Rs, Invoices, and Pictures of collateral.
• Sort data in multiple formats.

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To Log on to theLender Global Client Access Point

• http//www.recoverydatabase.net/

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Select Lending Institution Login
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Enter Username, Password, and ID Code
(See Your Vendor Manager or Other Internally
Designated RDN Representative)
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RMDS Main Menu Page
Click at any time to return to this Main Menu
Page
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Quick Search Mechanisms
Search by Lender Acct. Number
Search By Last Name
Search by RRSP Acct. Number
Search By Last Six of the VIN
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How to Assign an Account to an RRSP
Click to Add a New Case and Assign to a RRSP
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Zip Code Lookup VIN Decoder
Enter Zip Code VIN
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Outside Agency Selection
Choose Outside Agency and Click Continue
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Enter Case Information
Information Pre-Populates Based On Previous Data
Entered or We Can Create an Import for the
Entire Lender Order and Eliminate Data Entry
Completely
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Orders Pending RRSP Acceptance
Orders that are Pending RRSP Acceptance
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Orders Declined by an RRSP
Order(s) that were not Accepted by the RRSP
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My Orders Open with all RRSPs
Your Orders that are Open With all RRSPs
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My Open Orders
Lenders Collector
Lender Acct
Vehicle Information
RRSP Acct
Customer Name
View Case Information
RRSP
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My Open Orders
Click To Print Order
Close Account And Reassign to Another RRSP
Add Another RRSP
Click To View All Updates
Last Two Updates
Click to Request An Update From RRSP
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Inside the Case Area
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Close Case With RRSP
Click to Close the Case With an RRSP
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Reason For Closing Case
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Awaiting RRSP Acknowledgement of Close
Pending Acknowledgement By The RRSP That The Case
Has Been Closed
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RRSP Acknowledged Close
Status is Now Closed and Close/Hold/Edit
Buttons Are Gone
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Place Case On Hold With RRSP
Click to Place the Case On Hold With an RRSP
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Reason For Placing Case On Hold
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Awaiting RRSP Acknowledgement of Hold
Pending Acknowledgement By The RRSP That The Case
Has Been Placed On Hold
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RRSP Acknowledged Hold
RRSP Acknowledged That The Case Has Been Placed
On Hold
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Re-Open On Hold Case With RRSP
Click to Re-Open a Case That is On Hold With a
RRSP
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Reason For Re-Opening an On Hold Case
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Edit Case (Controlled by Lender )
Click to Edit The Case
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Case Area Contd
Set a Reminder For The RRSP
View All Case Updates/Post An Update For RRSP
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Case Area Contd
View All Case Updates/Post An Update For RRSP
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Case Area Contd
Add/Approve an Additional Fee (Ex.
Outside Storage Fee)
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Add The Additional Fee
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Case Area Contd
Upload Documents Needed By The RRSP (Ex. Copy of
Title, Signed Hold Harmless)
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Find/Upload Document
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Recently Recovered Vehicles
Recently Recovered Vehicles by all RRSPs (Note
the Collector Must View the Recovery Information
to Remove Out of this Alert List)
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Recently Recovered Vehicles
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View Recovery Information
Recovery Information From RRSP (Once You Have
Viewed This Info This Case Will Be Removed From
the Recovered Tab On the Main Menu)
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View Condition Report
Click to View Condition Report From RRSP
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Vehicle Condition Report
This Form Can Be Customized For Any Lender or
the Lender Can Use the RDN Template Form
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View Condition Report
Click to View Condition Photographs Of The
Collateral
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Photographs of Collateral
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Recovered/Stored Vehiclesand Report Filter
Click to View Recovered Vehicles That are Still
Stored
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View Recent Updates
Click To View Recent Updates
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Filter/Sort Recent Updates
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View Repossessions For This Month
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View Accounts Closed This Month
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View Redemptions (This Tab is Customizable)
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Technical Support
Online Technical Support Request
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Contact Information
Todd Hodnett Recovery Database NetworkOffice
817-204-0298 Ext. 2Cell 817-994-7775E-Fax
817-887-2454 thodnett_at_recoverydatabase.net