(Share

1
??????????????????????????? ???????? 2 (Share
Learn No. 2) ?????????????????????????????????????
???????????? 30-31 ??????? 2547
??? ??.??????? ???????? ?????????????????????????
???????????????????????? ?????????????????????????
??????????????? (???.) The Knowledge Management
Institute (KMI)
2
QCC
Reengineering
MBO
KM
ISO 9000
HA
TQM
Change Management
QA
OD
LO
Downsizing
BSC
Team-building
Benchmarking
Core Competencies
3
Knowledge Management ???? ????? (KM
KVKSKA)
??????? ?????? ????????????????????? ?????????????
?? KM ???????????
4


  ???????? (????? 1) ????? (?????2) ?? ( ?????3) ????? (?????4) ???????? (?????5)
1. ??????????????????????          
2. ???????????????????/?????????????? ????????????          
3. ?????????????????/??????/??????????????          
4. ???????????????????????????????????          
5. ????????????????????????????          
6. ????????????????????????????????????????????          
7. ??????????????????????????????????????????          
8. ???????????????????????????????????????          
9. ?????????????????????????????????????????          
10. ???????????????????????????          
11. ??????????????????????          
12. ???????????????????????????          
???????????????????????????????????????? 1 ???
HA (Self Assessment Framework for HA)
?.?. ??? 1
5
???????????????? ??.??? 1 ?????.?????
6
Range of Current levels
7
???????????????? ??. ??? 1 ??????????????????
8
KM TUNA Model (continued)
????????????? ??????????? ????? ????????????????
???????????????????? ????????? ???????????????????
?? (Share Learn)
9
???????? (Gap) ???????????????????????????
(Target) ???????????????? (Current) ??????????????
??????????????????????????????????????
Target
Current
10
????????
?.?.7
?.?.5, 9
?.?.2, 8
??????
?.?.1
?.?.6
?.?.3
?.?.4
?.?.10, 11
11
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KM TUNA Model (continued)
??????? ???????????????? ??????????????????
??????????? ICT ???????? ???????????? CoPs
13
?????????? (Knowledge Asset) ??????..
???????????????????????????????????????????????
?????????????????? ?????????????????????? ????????
????
14
..... ?????????????? (Knowledge Assets)
?????????? ????????????? ????????????????????????
???????????
15
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Network Manager
KF
KP
CKO
20
??????????????????????????? ???????? 2 (Share
Learn No. 2) ?????????????????????????????????????
???????????? 30-31 ??????? 2547
??? ??.??????? ???????? ?????????????????????????
???????????????????????? ?????????????????????????
??????????????? (???.) The Knowledge Management
Institute (KMI)
21
???? ?.. ????????? KM !

• KM ?????? ???????????
• ?????????????????, ???????????????, not one-size
  fit all
• KM ?????? ?????MK
• ??? 10 ????????????, ????????????, 3 ????????????
• KM ????????? ????????
• KM ????????????????/?????????? (??????? ????????)
• KM ??????????? ?? ??????????? ???
• ?????????????????? ?????????
  ?????????????????? ????????

22
?????? ????
KM Model???????????
1
3
Unknown Area
Known Area
Explicit Knowledge Implicit Knowledge
Learn
Action
2
4
Blind Area
Hidden Area We know more than we can tell
(Polanyi)
?????? ???
Ignorance (??????)
Open-up
Tacit Knowledge
??????????????? ??. ??????? ????????
???????????????????????????????????????? (???.)
23
5 As for KM Implementation
???? KM ??????? ????
???????

• Alert ??????? ????????? ?????????
• Achieve ?????????? ??????????????????
• Assess ?????????? ????????????
• Assist ??????????? ?????????????????
• Assets ?????????? ???????????????

???????
24
Alert ?????? ??????? ?????????
?????????????????????????????? ???????????????????
?????????

• ??????????????? 2E Encourage Empower
  (????? ???????????????)

• ??????????????? 2C Command Control
  (?????? ???????)

• ????????????????????? ???? - ???????? -
  ???????????

• ???????????????????????? - ????????? -
  ??????????

• ????????????????? ??????????

• ????????????? ??????????

25
Achieve?? KM ?????? ????????????????????

• ??????????????????? (Objectives) ????????????
  (Goal) ?????????? ????????????????? (Vision)
  ?????????????????????????????
  ?????????????? (Mission) ?????????????????????
  ?????????
• ??????? ?????????????????????????????????????????
  (CSF - Critical Success Factors) ??????????????
  ?????????????????????????????????????????
  (Competencies) ????????????????? (Practices)
  ??????????????????????????????????????????????????
  ?
• ?????????????????????????????? ?????????????????
  Framework of Common Practices ?????? (??
  ?????????????????)

26
Assist????????????????

• ???????????????????????????????????? (Share
  Learn) ?????????????
• ?????????????????????????? (Core Team)
  ?????????????????????????????????????????????????
  ?????????????
• ???????????????????????????????????????
  ???????????????? (Peer Assist)
  ???????????????????????????????????
  ??????????????????????????? ????????????? ?

27
Assets?????????????????????

• ??????????? (Knowledge Assets) ????????????? ?
• ???????????????????????? (Main Concepts/
  Principles)
• ??????????????????????????????????????????????????
  ????????????????????????? ??????? ( ????
  ??????????????????????????? ??????????????????????
  ???????????)
• ??????????????????????????????????????????????????
  ???? ? ?????? ?
• ???????????????????????????????????????
  ??????????? ???????? ?????????? ???????????
  (Transfer) ???????? ??????????????????????????????
  ????? ???????????????? ??????????? (Update) ???
  ?????? ???????????? (ICT ???????????????????????
  ?????????????????)

28
Assess?????????????????

• ???????????? (??????????????) ????????????????????
  ???? ????????????????????????????????????????
• ???????????????????? ?????????????????????????????
  ??????????????????????????????????????????????????
  ?
• ??????????????????? (????????????????)
  ??????????????? ? ?????????????????
  ?????????????????? ???? Practices ???????? ?
• ?????????????????????? ???????? ?????????
  ????????????? (River Diagram), ????????????????
  (Stair Diagram) ???

29
???????????????????????

• ??????????? ??????????? (?????)
• ?????????? ????????? (??????)
• ???????????? (?????)
• ????????????? (???????)

30
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31
????????????????????????????????????????????????
???.