Welcome to Innovative Program Planning

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Welcome toInnovative Program Planning

• By Barb Duguay -Administrator
• and
• Kim Redford - Instructor

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Valley Adult Learning Association

• www.vala.ca

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Where in the World is Fort Frances?
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The VALA Office
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(No Transcript)
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What is Innovative Programming?

• Thinking outside the box

Build the program that works for you
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MTCU Objectives

1. Building Partnerships
2. Customer Service
3. High rate of retention
4. Making referrals
5. Learner Progress
6. Learner Exits- Goal Attainment

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Gather Information

• Interview stakeholders
• Meet with Ontario Works Case Managers
• Employers and agencies
• Meet with Employment Ontario Partners
• Wrap around services
• VALA example-
• Meet with OW September, January, and April.
• Interagency meeting monthly
• Advertise 3 times per year

Building Partnerships
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Gather Information

• Interview stakeholders
• Meet with Ontario Works Case Managers
• Employers and agencies
• Meet with Employment Ontario Partners
• Wrap around services
• VALA example-
• Meet with OW September, January, and April.
• Interagency meeting monthly
• Advertise 3 times per year

Challenge Difficult to schedule a meeting
Building Partnerships
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Identify Needs
Customer Service

• Partnerships identify needs
• Listen to stakeholders
• Determine what your agency can provide
• Be creative
• VALA example
• OW case manager identified in September- clients
  wanting to start their own business
• VALA designed a course called Planning for the
  Future- Build your Own Business

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Identify Challenges

• Transportation
• Late enrolment
• Guidance
• Appointments
• Methadone

• Personal issues
• Children
• Relationships
• Addictions
• Hunger
• Financial
• Fines
• Legal issues

Referrals- wrap around services
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Course Collaboration
OW Case Workers and First Nations OW Case
Workers helped to ensure learner success
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Intro to Admin
Retention
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Intro to Admin
Challenge Working with OW learners
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Why Typing?

• Sets learners up for success
• 15 minutes every day
• Late arrivals dont miss anything critical
• Opportunity to show initiative
• Builds authentic skills for office environment
• Frees staff up if issues arise
• Builds a routine

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Program Promotion
Referrals
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Program Promotion
Challenge Meeting learner numbers
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First Day
Retention

• Introductions
• Ice Breaker
• Policy and procedure
• Explanation of Practicum Centers
• Make the learning fun new learners might be
  nervous

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ICE BREAKER

• What does your snack choice say about you?

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ICE BREAKER
Challenge Hunger

• What does your snack choice say about you?

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Popcorn

• If so.. You know how to take charge of a
  situation, and are usually quick to pick up the
  slack if the need arises. While these men and
  women have great self confidence, they are rather
  humble- no one would ever call them show offs.
  Popcorn lovers may hide their success so will
  they appear to be a poor relation, while they
  squirrel away their treasures. If you inherit
  money from a relative you thought was flat broke,
  he or she was most likely a popcorn muncher.

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Cheese Puff

• If so You are conscientious and principled and
  expect others to be too. You tend to take the
  moral high ground. With your finely tuned sense
  of right and wrong, you treat everyone in the
  same and fair manner. You have integrity. You
  may appear rigid to others, but in reality you
  just know enough to plan ahead. In your house,
  the spare batteries and Band-Aids are right where
  they belong- just like everything on your desk.

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Nuts

• If so You tend to be easygoing, empathetic, and
  understanding. Nut lovers can be counted on to
  stay calm, even in the midst of upheaval, so even
  a screaming spouse or a disappointing boss wont
  ruffle you. They do well in jobs that involve
  the public. Nut lovers may not be outstanding
  leaders, but they contribute to a peaceful home
  and an effective office.

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Pretzel

• If so Youre a lively sort of person, easily
  bored with the same old routine. You look for
  new challenges at work and at homeand can spend
  hours mulling over abstract concepts while you
  much on your pretzels. You are flirtatious and
  like to dress in a provocative manner, but you
  quickly tire of a trend and are off to find the
  latest style. Pretzel lovers are intuitive,
  overly trusting in romantic relationships.
  Theyre fun to be with, but they are vulnerable
  too.

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Potato Chip

• If so.. Youre an ambitious person, and a high
  achiever. You enjoy the rewards of success both
  at work and at home. Not a selfish sort, you
  enjoy the success of your spouse and children,
  too. You also tend to be impatient with less
  than the best, and you are easily frustrated by
  lifes little blips-traffic jams and waiting
  inline make you crazy.

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Meat Snack

• If so You prefer to be with other people while
  you indulge. Meat snack lovers are at their best
  in the company of others because they are so
  gregarious and sometimes generous to a fault. If
  you want a true friend, pick the meat snack
  lover they are trustworthy and always loyal.
  They will go all out for friends and family, even
  to the point of making sacrifices.

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Tortilla Chip

• If so.. Youre probably a perfectionist if its
  less than perfect youll redo it. Not satisfied
  with a mere A, you want and A. These
  individuals are not selfish, so if you want a
  partner to help you fight an injustice, look to
  the people with their hands in a bowl of tortilla
  chips. Invite them over for the weekend too,
  because theyre likely to be good houseguests.
  The tortilla chips lover is punctual and
  conservative. A male tortilla chip lover can slip
  into a tux and feel just as comfortable in an old
  T-shirt but dont look for a tortilla chip loving
  woman to dress provocatively- she is rather
  restrained sexually.

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Snack Cracker

• If so You think out problems using a rational,
  logical approach. You tend to be shy and avoid
  arguments because you dont like to hurt another
  persons feelings. Chances are you have many
  projects going at the same time, and they are
  competing for your attention. Cracker lovers
  tend to be loners who prefer private time, so you
  probably value those relaxing moments with no
  responsibilities or interruptions. Those who
  prefer snack crackers may easily find themselves
  involved in an online romance.

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First DayPolicy and Procedure
Retention
A
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First DayPolicy and Procedure
Challenge Adherence to the Policies
Retention
A
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Practicum Centres

• Summer student project
• Tasks aligned with OALCF Curriculum
• All Competencies and levels
• Authentic tasks tailored to Administrative/Secreta
  rial field
• Delivery designed to be flexible
• Classroom
• one-to-one

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Practicum Centres Tracking
A. Find and Use Information
Level One Level Two Level Three
1. q A1.1- Reception Manual 2. q A2.1- Locate Address and Phone 3. q A 3 Resume video   4. q A1.2- Policy Binder 5. q A2.2- Brochure 6. q A3- Instructional Video   7. q A1.3- Fall Classes Flyer 8. q A2.3- Locate Contact Information 9. q A3 Interview Video  
Extra . q A2.1- Address an Envelope . q A3 Pre- recorded E-channel Session
B. Communicate Ideas and Information
Level One Level Two Level Three
1. q B1.1 Request Information 2. q B2.1- Suggest Improvements 3. q B3.1 Update Interview 4. q B4 Record Experiences 5. q B1.2- Holiday Card 6. q B2.2- Memo Package 7. q B3.2-Invitation 8. q B4- Record Experiences 9 . q B1.3- Office Logbook 10. q B2.3- Request Letter 11. q B3.3- Business Cards 12. q B4 - Collage  
C. Understand and Use Numbers
Level One Level Two Level Three
1. q C1.1- Make change with Receipt 2. q C2.1 Calculate hours 3. q C3.1- Measurement 4. q C.4.1- Write a Cheque 5. q C1.2- Deposit Slip 6. q C2.2- Convert Time Zones 7. q C3.2- Expense Form 8. q C4.2- Calculate Averages 9 . q C1.3- Budgeting 10. q C2.3- Work Schedules 11. q C3.3- Calculate Area 12. q C4.3- Phone Expenses  
B
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D. Use Digital Technology
Retention
Level One Level Two Level Three
1. q D1- Thermostat 2. q D1- Use a word processing program 3. q D1-Use the projector   4. q D2- Use Email 5. q D2- Use Answering Machine 6. q D2- Social Networking   7 . q D3- Google Maps 8. q D3-Photocopier 9. q D3-User Accounts  
E. Manage Learning
Level One Level Two Level Three
1. q E1- Complete a Survey 2. q E1- Complete a Survey 3. q E1- Complete a Survey   4. q E2- Self Evaluation 5. q E2- Learning Styles inventory 6. q E2- Checklist   7 . q E3 Career Aptitude Test 8. q E3- Character Strengths 9. q E3 Career Goals  
Learner Progress
F. Engage with Others
1. q F- Seek Clarification 2. q F- Identify Your Responsibilities 3. q F- Customer Complaint 4. q F- Solve an Office Problem 5. q F- Do a Starbucks Run 6. q F Harassment IQ 7. q F- Group Problem Solving 8. q F-Teamwork Exercise 9 . q F- Descriptive Group Activity  
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D. Use Digital Technology
Retention
Level One Level Two Level Three
1. q D1- Thermostat 2. q D1- Use a word processing program 3. q D1-Use the projector   4. q D2- Use Email 5. q D2- Use Answering Machine 6. q D2- Social Networking   7 . q D3- Google Maps 8. q D3-Photocopier 9. q D3-User Accounts  
Challenge Self Direction
E. Manage Learning
Level One Level Two Level Three
1. q E1- Complete a Survey 2. q E1- Complete a Survey 3. q E1- Complete a Survey   4. q E2- Self Evaluation 5. q E2- Learning Styles inventory 6. q E2- Checklist   7 . q E3 Career Aptitude Test 8. q E3- Character Strengths 9. q E3 Career Goals  
Learner Progress
F. Engage with Others
1. q F- Seek Clarification 2. q F- Identify Your Responsibilities 3. q F- Customer Complaint 4. q F- Solve an Office Problem 5. q F- Do a Starbucks Run 6. q F Harassment IQ 7. q F- Group Problem Solving 8. q F-Teamwork Exercise 9 . q F- Descriptive Group Activity  
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• Intro to Admin
• Example Task
• (Practicum)

See Handout
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Tasks are colour coded to match Competency
See Handout
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Ensuring Learner Success

• Encourage Self Direction
• Authentic Workplace
• Promote progress
• Mid-term concerns
• Dress for Success
• Provide incentives
• Varied learning activities
• Celebrate Success

Attain Goals
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Encourage Self Direction

• Create own policy
• Personalize motivation
• Determine own measure of success
• Certificate
• Arrivals and departures
• Breaks
• Phone
• Facebook

Learner progress
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Encourage Self Direction

• Create own policy
• Personalize motivation
• Determine own measure of success
• Certificate
• Arrivals and departures
• Breaks
• Phone
• Facebook

Challenge Ongoing issues celebrate any success
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Authentic Workplace

• Chore list
• Customer service
• Office environment
• Dress code
• Language
• Attitude
• Engaging with others

Learner progress
C
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Authentic Workplace

• Chore list
• Customer service
• Office environment
• Dress code
• Language
• Attitude
• Engaging with others

Challenge Getting along in the workplace
Learner progress
C
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Promote Progress

• Safe environment
• Constructive not critical
• Positive
• Encouraging
• Feedback
• Mid-Course Review
• Self Performance Assessment
• Report Card

Retention
D
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Promote Progress

• Safe environment
• Constructive not critical
• Positive
• Encouraging
• Feedback
• Mid-Course Review
• Self Performance Assessment
• Report Card

Challenge Sabotage
Challenge Wanted more feedback
Retention
Challenge Feedback can be difficult
D
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Mid-Term Concerns

• Concerns VALA encountered
• Interruptions
• Facebook and phone
• Break time behaviours
• Personality conflicts
• Attendance
• Punctuality
• Non-verbal communication

Learner Progress
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Mid-Term Concerns
Dont be afraid to call OW for help!

• Concerns VALA encountered
• Interruptions
• Facebook and phone
• Break time behaviours
• Personality conflicts
• Attendance
• Punctuality
• Non-verbal communication

Learner Progress
Challenge Difficulty with rules and authority
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Dress for Success

• Authentic workplace Dress code
• Contact OW over budget
• 200 / learner for clothing
• 45 / learner for haircuts
• Set shopping date and 3 locations
• Provided feedback while shopping
• Receipts submission by learners
• Fashion show

Learner Progress
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Dress for Success

• Authentic workplace Dress code
• Contact OW over budget
• 150 / learner for clothing
• 45 / learner for haircuts
• Set shopping date and 3 locations
• Provided feedback while shopping
• Receipts submission by learners
• Fashion show

Challenge Need very clear boundaries (nails)
Learner Progress
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Provide Incentives

• Dress for Success- (clothing and haircuts)
• Gift cards
• Draws
• Breakfast meeting OW paid
• Pizza Day
• Graduation Party
• Special Activities Arm Knitting

Retention
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Special Activity- Arm Knitting
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Varied Learning Activities

• Workplace Communications Workshop
• Breakfast meeting
• Shopping
• EO Partner workshop- Employer Expectations
• Marshmallow Challenge
• Owning your own strengths
• Graduation party
• Planning
• Hat construction
• Graduation march

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Varied Learning Activities
Referrals

• Workplace Communications Workshop
• Breakfast meeting
• Shopping
• EO Partner workshop- Employer Expectations
• Marshmallow Challenge
• Owning your own strengths
• Graduation party
• Planning
• Hat construction
• Graduation march

Learner Progress
Retention
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Marshmallow Challenge
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Owning Your Own Strengths
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Grad Hat Construction
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Celebrate Success

• Any success is success!
• No Facebook for the day
• Showing up 5 minutes earlier than yesterday
• Calling in for late/ absent
• Following Dress Code
• Self Direction- Start on tasks
• Recognition for professionalism- engaging with
  others
• Finishing tasks
• Not swearing
• Appropriate Break Time ethics

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Celebrate Success

• Any success is success!
• No Facebook for the day
• Showing up 5 minutes earlier than yesterday
• Calling in for late/ absent
• Following Dress Code
• Self Direction- Start on tasks
• Recognition for professionalism- engaging with
  others
• Finishing tasks
• Not swearing
• Appropriate Break Time ethics

Challenge Personal issues
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Success Stories
See Handout
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See Handout
F
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MTCU Objectives

1. Building Partnerships
2. Customer Service
3. High rate of retention
4. Making referrals
5. Learner Progress
6. Learner Exits- Goal Attainment

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Intro to AdminGraduates 2014
Attain Goals