??? e??????????

1
??? e??????????
2
????

• ??? e?????????
• ??? ???????????
• ??? ??????????????
• ??? ??????????????
• ??? ????????????????
• ??? ??????????????
• ??? ???????????????????
• ??? ???????????????
• ??? ???????

3
?10-1 e?????IT???
B2B
EC
B2C
? ? ?
? ? ? ? ? ?
SCM
ERP
CRM
C-Commerce
PRM
Internet
Intranet/KM/EIP
??/?????
4
?10-1 e????IT????????????
5
ERP???

• ????,ERP????????????????????,?????????????????????
  ,????????,????????????????????e???????????,???????
  ????EC?CRM?SCM????????
• 19601970??
• ??????????????????????(Material Require Planning,
  MRP)???????(Manufacture Resource Planning, MRP
  II)?

6
ERP???(?)

• 19801990??
• ??????????MRP II???JIT/TQC (Just In Time, Total
  Quality Control)???,???????????
• 19902000??
• MRP II??????????????,????????(ERP)?
• 21??
• ??????ERP??,????SCM?CRM?KM?EC?????,????????ERP
  (Extended ERP),???ERPII?

7
ERP???

• ??????????????????
• ???????
• ???????
• ????????????
• ?????????
• ??????????
• BPR???????
• ???????????,???????
• ??????

8
?10-3 ERP????????????
9
????ERP?????

• ???????,?????????
• ???????????
• ??MIS???????--??????,?????
• ??????????
• ??????e???????
• ????????

10
?10-4 ????ERP?????
11
???/??????????

• ERP????????????????
• ?????????????????????
• ???????????
• BTO????
• ?????
• ??????MIS??????
• ??????????
• ????????

12
?10-5 ??ERP???????????????
13
?????????

• ?????????
• ????????????Arthur Andersen (AA)?Andersen
  Consulting(AC)?Deloitte Touch(DT)?KPMG?Price
  Waterhouse Cooper (PWC)??????????????
  BPR???????????
• ???????????IBM?HP?Origin?,????????,?????????????
  IT?????IT???????????????????

14
?????????(?)

• ?????????????????????????ERP????????????????????
  MRP???????????????????????
• ?????????????
• ?????????????????
• ???????????????
• ?????????????

15
?????????(? 1)

• ??????????
• ???????????,?????????BPR?ERP??????????IT?????????
• ????????????????????
• ????????????????
• ???????????
• ??????????????

16
?10-6 ERP?????????
17
?10-6 ERP?????????(?)
18
??????????????

• ERP???????????????
• ERP?????????
• ?????????????????ERP???
• ??ERP????????
• ERP?????????????
• ????????
• ???????
• ??????
• ERP???????????

19
???????????????????

• ERP???????????????
• ?????????,?????????
• ERP???????BPR????????? ????????????Levitt???????,
  BPR??????ERP??????
• BPR??????ERP?????,???????????????

20
???????????????????(?)

• ???????????????
• ???????????????(Package Enabled Reengineering
  Methodology, PERM)???BPR?ERP?????,???????IT(ERP)??
  ??(Trigger)???????????BPR?

21
?10-4 ERP??BPR????
22
ERP????????

• ????????
• ????????
• ????,????(Information Federalism)??
  ?,????????????????????????,??????????????????,????
  ?????????,???????????????
• ?????????????????????????,??ERP???,???????????????
  ???????,????????,?????????????

23
???????????????

• ????????????????
• ??????????????
• ??????????????
• ?????????,???????????
• ????(???)?????,??????? ????,??????????????IT????
  ????
• ?????????????????
• ??????????????
• ?????????????

24
???????

• EIP?????
• ??ARC Consulting(2001)???,??EIP?????????????,?????
  ?????????????????????????,??????,?????????,???????
  ????????,?????????????

25
???????(?)

• ??????,EIP???????
• Web??????????????????????????
• ????????????????????????????
• ???????????????????????????
• ?????????????????????
• ??????????????????

26
?????????

• ?10-5 ?????????

????????????
??????????????
????
????????????????
?????????
???
??
??
27
EIP?????

• ?10-6 EIP????????

????
????????
????
EIP?????
????? ????
????
????????
????
???
28
EIP?????

• ??????????
• ????????????
• ????????????
• ????????????
• ????????????????????
• ??e?????(e-Business Community)????

29
?????EIP

• ?10-7 ????????EIP

????
????
????
EIP?????
????
????
????
????
????
30
????

• e??????Internet???????????????,??????????,????????
  ?,????????,??Internet?Intranet?Extranet?EC?ERP?
  SCM?CRM?EIP?KM?Data Mining?Data Warehouse?
• ERP?e????????,????????????,???????????????????????
  ?????

31
????(?)

• ERP?????????,?????????????????????????????????????
  ??????????BPR????????????????????????
• ERP?????,????????????????????????????????????????
  ????????BPR??????????????????????????????????e????
  ?????????

32
????(? 1)

• ??ERP???????????????,?????????????????????????????
  ???,??????IT????
• ERP??????????????,?????????????????????,??????????
  ???????
• ERP?BPR???????,??ERP?BPR??? ?,??????BPR?ERP??????
  ???,??????ERP????BPR??(ERP Enable BPR) ?

33
????(? 2)

• ERP???????,?????????ERP?????????????,????????????E
  RP?
• ERP??????????????,????????????????BPR???CSF,??????
  ?????????????
• EIP??Web??????????????????????????????????????????
  ?????????????????

34
????(? 3)

• EIP????,??????????????????????????????????????????
  ????????????,?????????????Web??????????????,?????
  ???????????????????EIP???????,??EC???????????????
  EIP,????????????????????