The FIVE DYSFUNCTIONS of a TEAM

1
The FIVE DYSFUNCTIONS of a TEAM

• Author - Patrick Lencioni
• Presentation Nikki MacRae
• Senior Human Resource Manager

2
Session Objectives

• Overview of book
• Understand the Model
• Practical tools review
• Discuss current challenges
• Generate ideas for overcoming the 5 dysfunctions

3
Overview of the book

• The Fable
• Luck
• Underachievement
• Lighting the Fire
• Heavy Lifting
• Traction
• The Model
• Overview of the Model
• Team Assessment
• Understanding and Overcoming the Five
  Dysfunctions

4
The Fable

• Story small technology company
• Generalized characters
• Lack of Leadership
• Heavy politics within leadership team
• Focus Building Teams

5
Overview of the Model

• Absence of Trust
• Fear of Conflict
• Lack of commitment
• Avoidance of Accountability
• Inattention to Results

6
Overview of the Model (cont)

• A well functioning team
• Trust team members
• Unfiltered debates
• Commit to decisions and plans of action
• Hold each other accountable
• Focus on achievement of results

7
Team Assessment

• Team members complete assessment
• Review results
• Discuss Discrepancies
• Determine implications for the team

8
Practical Tools Trust

• Solutions
• Personal Histories
• Team Effectiveness
• Personality and Behavioral Preference
• 360-Degree Feedback
• Leader Demonstrate vulnerability

9
Practical Tools Fear of Conflict

• Productive conflict vs. destructive fighting
• Back-channel personal attacks
• Time
• Solutions
• Mine for conflict
• Reinforce healthy debate
• Leaders allow debate

10
Practical Tool Lack of Commitment

• Cause Need for Consensus and Certainty
• Impact to employees
• Solutions
• Cascading Messaging
• Decision deadlines
• Contingency Worst Case Scenarios
• Leader OK with wrong decisions

11
Practical Tools Avoidance of Accountability

• Difficult conversations
• Peer pressure
• Solutions
• Publication of Goals and Standards
• Simple and Regular Progress Reviews
• Clear Expectations
• Team rewards
• Leader Team to be primary accountability
  mechanism

12
Practical Tools Inattention to Results

• Company Goals vs. team status individual status
• Solutions
• Public Declaration of Results
• Results Based Rewards
• Activity effort vs. achievement of results
• Leader Focus on results

13
Current Challenges?

• What dysfunctions sound familiar?
• How would you like your team to improve?

14
Team Development

• What would you like to take back to your teams?
• How will you implement change?
• When?

15
Questions?