BES-t Practices Training

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BES-t Practices Training

• Trust Credibility

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The Trust Crisis

• A recent study conducted by British sociologists
  David Halpern reveals
• Only 34 of Americans believe that other people
  can be trusted.
• Only 36 of employees believe that their leaders
  act with honesty and integrity.
• Over the past 12 months 76 of employees have
  observed illegal or unethical conduct on the job.

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The Trust Crisis

• The following percentage of students acknowledge
  cheating in order to get into graduate school.
• Liberal Arts Students 34
• Education Students 52
• Medical Students 63
• Law Students 63
• Business Students 75

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The Trust Crisis

• Consider the following Scandals
• Corporate Scandals - Enron, Fanny Mae, Martha
  Stuart, Burney Madoff
• Olympic Scandals Olympic Judges, Badminton
• PEDs Performance Enhancing Drugs Roger
  Clemons, Barry Bonds, Lance Armstrong,
• Sex Scandals - Jerry Sandusky (Penn state),
  Michael Jackson, Arnold Schwarzenegger, Sexual
  Predators.
• Political Scandals Clinton, Nixon, Elliot
  Spitzer, Rod Blagojevich,
• Religious Scandals Catholic church sex abuse,
  Jim Baker, Jimmy Swaggart, Cults and other
  Dangerous Religious Groups, Terrorism.
• Cyber Crimes, Identity Theft

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The Trust Crisis

• Family Crisis
• Over 50 of marriages end in divorce.
• 29.5 of homes are single parent households.
• 5 children die everyday from abuse in the U.S.
• Every 2 minutes, someone in the U.S. is sexually
  assaulted
• Family Crisis is a launching pad for future
  personal and relational issues. If unresolved
  they can define your future.
• Unresolved issues haunt people and all too often
  lead us to perpetuate the problems in future
  generations.

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What is Credibility

• Credibility is the established reputation that
  people perceive of us based on observations over
  time. It is the amount of trust and respect you
  accumulate from others based on their experience
  with you.
• Credibility is never on your own terms, rather on
  the terms of those whom you have an effect on.
  You cannot determine your credibility, you can
  only build or destroy it in the eyes of others by
  your behavior and actions toward others.
• Your credibility is up to others to decide

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Credibility Lost Trust Lost

• When Credibility is compromised, Trust is lost.
• When Trust is lost, Relationships disintegrate.
• When Relationships disintegrate people lose hope.
• I'm not upset that you lied to me, I'm upset
  that from now on I can't believe you. ?
  Friedrich Nietzsche
• To be trusted is a greater compliment than being
  loved. ? George MacDonald
• Trust takes much time to be established, however
  can be destroyed in an instance
• ? Unknown

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Discussion Question

• Think of a person who has little credibility in
  your eyes. Does that person have much influence
  on you? Why or why not?
• What are a few of the core values of people that
  have gained your credibility?
• How easy or difficult is it to regain trust after
  you have been lied to or let down?

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The 4 Cores to Credibility- The Speed of Trust,
Stephen M.R. Covey
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The 4 Cores to Credibility

• Integrity - includes honesty (telling the truth
  and leaving the right impression), congruence
  (walking your talk), humility, and the courage to
  do what is right. Integrity is being accountable
  with no excuses.
• Everyone is looking for a hero that they can
  trust, a person of integrity that they can cling
  to for stability, a pillar.
• People can only be fooled for a time, integrity
  flaws always come to light when under pressure.
  When integrity disappears, trust evaporates.

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The 4 Cores to Credibility

• Intention includes your motives, agenda and
  what drives you. Agenda grows out of motive. Its
  what you intend to do or promote because of your
  motive.
• The agenda that generally inspires the greatest
  trust is seeking mutual benefit (you want others
  to win).
• A person driven by pure motives will never fail
  to have loyal followers.
• People see right through selfish motives, and the
  selfish are blind to their own appearance and
  will always end up doing more harm than good.

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The 4 Cores to Credibility

• Competence is the talents, skills, knowledge,
  capacities, and abilities we have that enable us
  to perform with excellence. Some are natural and
  some developed.
• People appreciate a person who has honed their
  craft and display talents that lead to
  excellence.
• Excuses will buy some time, but after a while a
  person without the means to perform with
  excellence will be left behind and replaced by
  someone who can.

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The 4 Cores to Credibility

• Results What is your track record?
• Becoming an accomplished person takes much time
  and perseverance. You must have the ability to
  identify the goal, refuse distractions and move
  in a laser like direction without compromise to
  completion.
• A person who gets results will always be sought
  after.
• A person with excuses will be left behind.
• A person who believes they are valued by their
  results will always strive to be more valuable.
• A person who believes they are valued by their
  intentions, will unintentionally fail to produce.

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Conditional Trust You can trust what I say as
long as you dont do something to make me not
trust you. Also known as a contract (half
commitment)
Hypocritical Trust You can trust what I say, but
dont pay attention to what I do. I know the
right way, I just compromise sometimes. (skeptical
commitment)

• Unconditional Trust
• You can trust me no matter what. I am fully
  accountable for what I say and do. I will own my
  mistakes and fix my own problems. My word is my
  bond. (full commitment)

Relative Trust I tell the truth when it benefits
me. When it doesnt I will sometimes change my
story to make things easier for me. (no
commitment)
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The 4 Cores to Credibility

• Results
• Competence
• Intention
• Integrity
• What do you think others would say is your best
  Core?
• your weakest Core? Why?

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