PM- Sets up 2nd Conference Call- if needed

1
Project Approved By Ops VP
Use consistent form, most need training, Need to
define time frame
PM send complete order to switching
USHA Account and Clarify Ticket- By Div
Install and start test- case sent to BSC to close
and update billing
PART Entered
Constr. Signs off
PM Signs off
Cut
PM- Sets up 2nd Conference Call- if needed
PM- Sets up initial conference call
Division Sends Matrix Call Flow
lt---Build 10 day avg----gt
lt---3 Day Max----gt
lt---3 Day Max----gt
?5 Days?
24hr
24hr
24hr
24hr
24hr
? 5 Days ?
QC Telephony
Include -Customer -Vendor -Div -DS -Telephony -
PM
SO rasied by BSC-Update ticket
PM Soft Order T1(if necessary)
DS Completes Provisioning
Clarify Case PM -gt DS
Division to supply ONU Info PM- has all needed
info- send case to DSInstalls
DS to send email notification (include case ,
notes) to -PON tech -PM -BSC
Must Include -Soft date for install -Service
type IPs -Calendar entry for install -Include
Hubsite/ PON assigns/ T1 Slotsetc
All provisioning Complete ready for install

• Other
• - No Installs scheduled on Friday after 12pm
• Escalations to be sent from GM
• Please Notify your PART PM if you update PART!!!!
• Data Support WILL NOT do ANY portion of install
  w/o SO

PM Project manager DS Data Support BSC
Business Sales Coord.