date

1
Group Benefit Program
date
2
Agenda
Name of Group

• Why Manulife Group Benefits?
• About Manulife Financial
• Teamwork
• Products and services
• Transition to Manulife
• Next steps

3
about Manulife Financial
4
The Manufacturers Life Insurance Company
(Manulife Financial) is a leading provider of
financial protection products and investment
management services to individuals, families,
businesses and groups in selected international
markets
5
Ratings
Agency Rating Rating Purpose A.M.
Best A Financial Strength Moodys Aa2 Fina
ncial Strength Standards and Poors AA Financial
Strength Fitch AAA Claims Paying Dominion
Bond Rating Service IC-1 Claims Paying

6
Group benefits
Recognizing the unique requirements of plan
sponsors, Manulife Financial has earned a niche
for itself in the group life and health market by
bringing best of class products and technology to
the marketplace.
7
(No Transcript)
8
Teamwork makes the difference
9

• Your advisor .

10

• Your advisor

• Local Team

• Service Network

11
Answers to your questions
12
When you want them
How you want them
13
Secure email
14
interactive voice response
15
TTY/TDD customer service
16
speak directly with Customer Service
Representative
17
Products that deliver care and convenience
18
Products that deliver care and convenience

• ManuScript - Pay Direct Drug Plan
• Electronic claim submission
• Drug Utilization Review
• Direct enrolment
• Dynamic Maintenance

19
Products that deliver care and convenience

• ManuAssist Travel and at home
• 24/7 multilingual toll-free hotline
• Claims payment direct to provider

20
Products that deliver care and convenience

• Dental
• Electronic claim submission
• Direct enrolment

21
Products that deliver care and convenience

• Disability
• When you partner with Manulife Financial,
  well help you identify risks and take actions to
  minimize the human and economic costs of
  disability.

22
Products that deliver care and convenience
Health and Dental Retiree Option
23
TECHNOLOGY
24
.changing the way we do business
. so you can get on with yours!!
25
(No Transcript)
26
Plan member services on-line
27

Personal Coverage over-view
28
Plan member services on-line
Plan member services on-line
Claim cheques deposited directly into the
members bank accounts
29
Plan member services on-line
Plan member services on-line
30
Claim history
31
(No Transcript)
32
Plan member services on-line
Plan member services on-line
When can I get my next pair of glasses?
33

Pre-filled forms and brochures
34

Benefit Booklets on-line
35
plan members
for plan members

• claims submitted from point of service
• claims history explanation of benefit
• direct claims deposit
• benefit and coverage information
• answers at their fingertips

36
Plan Administrator
services on-line
37
on-line enrolment
38
Member Coverage over-view
39
Forms and brochures
On-line booklets
The best on-line
Plan Administration Kit
in the business
On-line policy
40
Administrator service on-line
Administrator Services on-line
Policy, guide and booklets
41
Administrator Services on-line
Monthly billing statement
42
Administrator Services on-line
Pre-authorized premium deposit
43
Administrator Services on-line
Payment history
44
Administrator service on-line
plan administrators
for plan administrators

• simple, easy to use..hassle free
• easy way to manage enrolment
• information to answer inquiries
• billing and payment history

less time
improved service
45
Technology
46
Transition To Manulife
47
the approach
Internet Sites
Renewal
Quote
Apply for Coverage
Aftercare Service
Benefit Card
Pricing
48
Quote/Illustration

• Plan design
• Prepare quotation
• Present recommendations

Internet Sites
Renewal
Apply for Coverage
Quote
Aftercare Service
Benefit Card
Pricing
49
Pricing

• Calculate price (validate)
• Based on
• Plan Design Selection
• Employees eligible
• Plan experience (if applicable)

Internet Sites
Quote
Renewal
Apply for Coverage
Aftercare Service
Pricing
Benefit Card
50
Apply for Coverage

• Company
• Complete Application
• PAD
• Employees
• Member brochure
• Enrolment Application and Evidence form if
  applicable

Internet Sites
Quote
Renewal
Apply for Coverage
Aftercare Service
Benefit Card
Pricing
51
Benefit Cards Members passport to Manulife
Services

• Wallet ID
• ManuScript Card
• ManuAssist Card

Internet Sites
Quote
Renewal
Apply for Coverage
Aftercare Service
Benefit Card
Pricing
52
Internet Sites

• Plan Administrator Secure Site
• Enrolment
• Member Coverage
• Policy, Booklets, Guides, Forms
• Billing and Payment History
• Secure Email

Internet Sites
Quote
Renewal
Apply for Coverage
Aftercare Service
Benefit Card
Pricing
53
Internet Sites

• Plan Member Secure Site
• Enrolment
• Coverage
• Booklets, Forms
• Claims History, EOBs on line
• Direct deposit registration
• Secure Email

Internet Sites
Quote
Renewal
Apply for Coverage
Aftercare Service
Benefit Card
Pricing
54
Aftercare Service

• Working together with Manulife
• Customer Service welcome call
• Service Support

Internet Sites
Quote
Renewal
Apply for Coverage
Aftercare Service
Benefit Card
Pricing
55
Renewal

• 15 months first renewal
• 12 months thereafter
• Renewal rates reflect
• Who is covered
• Expenses administration, taxes etc.
• Cost of Inflation and trend
• Your own plan performance
• Review plan design make appropriate changes

Internet Sites
Quote
Renewal
Apply for Coverage
Aftercare Service
Benefit Card
Pricing
56
Teamwork
Products that deliver care convenience
Technology..changing the way we do business
Delivering.. a complete program
57
Looking forward for working together
58
Questions