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International Presentation IPA Istanbul Products
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• Organisational Structure
• Worldwide Network
• Our Main Clients
• Key Figures

Worldwide Presentation
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International Presentation Organisation Structure

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AXA Assistance SA
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Inter Partner Assistance
AXA Assistance
Branch offices
Dependent Establishments
Amsterdam (Holland) London (England)
Athenes (Greece) Munich (Germany)
Genova (Swiss) Paris (France)
Lisbon (Portugal) Rome (Italy)
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Europen Community France Spain Portugal United
Kingdom Belgium Netherlands Italy Greece Germany A
ustria
Eastern Europe Poland Czech Republic Turkey Switz
erland Morocco

Worldwide Presentation Organisation European
Community / Eastern Europe
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Americas USA Canada Mexico Costa
Rica Colombia Venezuela Brazil Chile Argentina

Worldwide Presentation Organisation Americas
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Asia / Pacific Japan Taiwan Hong
Kong Thailand Malaysia Singapore Indonesia Austral
ia

Worldwide Presentation Organisation APA
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Andorra Argentina Australia Austria Belarus Belgium Bolivia Brazil Bulgaria Cameroon Canada Chile Colombia Congo Costa Rica Cyprus Czech Republic Denmark EAU Ecuador Estonia Finland France Gabon Germany Greece Guatemala Guinea Hong-Kong Hungary Iceland India Indonesia Iran Israel Italy Ivory Coast Japan Kazakhstan Kenya Latvia Lebanon Lettonia Luxemburg Malaysia Mauritania Mauritius Mexico Niger Oman Paraguay Philippines Poland Portugal Qatar Romania Russia Saudi Arabia Senegal Singapore Slovakia Spain Sweden Switzerland Taïwan Thaïland Tunisia Turkey UK Ukraine Uruguay USA Venezuela

Worldwide Presentation 73 Countries Where We
Market Our Products
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Renault Volkswagen La Poste Metlife TUI HSBCAXA Diners Peugeot Sumitomo Alcatel NHS MACSF American Express General Motors Home Service Europay Mastercard UNICA

Worldwide Presentation Our Main Clients
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International Presentation Our Clients
Insurance Companies Automotive Producers Banks Travel Agencies and Tour Operators Telephone Operators Industrial and Service Foundations Pharmaceutical Sector Product and Service Distribution Companies Water, Electric and Gas Distribution Companies
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International Presentation Our Competitors and Us
2006 According to Sales Volume According to Profitability According to Return on Equity
Axa Assistance 17 3,80 16,00
Mondial Assistance 16 3,70 15,80
Europ Assistance 11 -0,10 -4,20
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International Presentation Key Figures
CONSOLIDATED REVENUES (million EURO)
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International Presentation Key Figures
CONSOLIDATED REVENUES DISTRIBUTION In 2005
Geographical Region Terms
France 28
USA, England, Canada 25
Central Europe 17
Iberia S. America 16
Mediterranean Region 11
Asia, Pasific 3
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International Presentation Key Figures
NUMBER OF CASES TREATED
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International Presentation Key Figures
KEY FIGURES 2005
LABOR FORCE (As at 31 December 2005)
Consolidated Revenues 621 M EURO Consolidated
Operational Profit 42,5 M EURO Consolidated Net
Profit 17,3 M EURO
3.639 (full-time)
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Introduction Organization Structure Key
Figures Quality Service ISO 9001 Why Inter
Partner Assistance? Our Main Clients
IPA Istanbul
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• PROGRESS OF IPA ISTANBUL
• 1989 Establishment of IPA (Ex Alarm
  Assistance)
• 1993 First Medical Assistance in Turkey (Basak
  Hayat ve Halk Yasam Sigorta)
• Merger of GESA (UAP) Ex Alarm Assistance
• 1995 First Road Side Assistance in Turkey
  (Basak ve Günes Sigorta)
• 1997 Joining to AXA Group (Merger og UAP
  AXA)
• 2002 Startup of first Medical TPA (MATIS)
  project in Assistance sector
• In 12 June 2002 became the first Assistance
  company to receive quality certificate
• IPA managed to become the leading company in
  the assistance market in 2004.

IPA Istanbul Introduction
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• 163 Employees
• 24 hours, 365 days service
• Direct service in Turkey Northern Cyprus
• ALCATEL 4400 Telecommunication System
• ISDN PRI Telephone Lines
• Voice Recording System to handle the complaints
• Computer supported Road-Map Systems
• Wide Network of Service Providers being updated
  frequently
• More than 32.000 organization under an agreement
  all around Turkey

IPA Istanbul Key Figures
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IPA Istanbul Service of Quality ISO 9001
ISO 9001-2000 since 12 July 2002 The first and
the only assistance company in Turkey with a
Quality Certificate...
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IPA Istanbul Service of Quality ISO 9001

• ISO 9001 QUALITY STANDARTS
• Within the ISO 9001-2000 context, a Quality
  Management Department has been created in 2001 in
  IPA Istanbul office. That department shall
  control and make reportings concerning the
  quality standarts requested by our clients and
  the requests of Policy Holders.
• Telephone surveys
• Mystery Shopping
• Internal Surveys
• Operation Meetings
• Management Review Meetings
• Customer Satisfaction Surveys

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• WHY INTER PARTNER ASSISTANCE ?
• Pioneer and Reformist
• Special Products for Different Sectors
• Quality Service ISO 9001
• Trustworthy and Prestigeous
• Widespread of Network Around the World

IPA Istanbul Why Inter Partner Assistance?
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IPA Istanbul Our References / Local Non Life
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IPA Istanbul Our References / Local Life
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IPA Istanbul Our References / Local Banks
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IPA Istanbul Our References / Local Road-side
Assistance
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IPA Istanbul Our References / Local Others
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IPA Istanbul Our References / International
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IPA Istanbul Technology
Technological Infrastructture
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IPA Istanbul Techology
Computer Telephone Connection
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Home Assistance Road-side Assistance Travel
Assistance Medical Assistance TPA
Services Lifestyle Assistance IPA Card Other
Services
Our Products
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Main Services

• Plumber Services
• Electrician Services
• Glazier Servics
• Locksmith Services
• Protection Services
• PC Support Services
• Direct Reparation

Our Products Home/Office Assistance
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Main Services

• Towing/Crane
• Professional Driver Services
• Return of the Vehicle
• Protection of the Vehicle
• Rent a Car Services
• Vehicle Info Line

Our Products Road-side Assistance
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Main Services

• In-patient/Out-patient Medical Treatment
• Emergency Medication
• Repatriation After Treatment
• Return of Luggage
• Loss of Luggage
• Administrative Assistance
• Legal Assistance
• Concierge Services

Our Products Travel Assistance
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Main Services

• Medical Information (7/24)
• Road / Air Ambulance Services
• Second Opinion
• PPO within Turkey
• PPO Abroad

Our Products Medical Assistance
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M A T I S

• PPO Services (within Turkey worldwide)
• Software Support
• Pre-authorization Services
• Evaluation Research of Health Expenditures
• Second Opinion
• Reinsurance Support
• Triage and Medical Information
• Reporting

Our Products TPA Services
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Main Services

• Concierge Services
• Info Line for Cultural Activities
• Delivery Services
• Administrative Services
• Legal Assistance

Our Products Lifestyle Assistance
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Various Products

• Legal Protection
• Loss Notification Services
• Customer Complaints
• Customer Questionnaires
• Call Center Services

Our Products Other Services
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Main Services

• Medical Assistance
• Travel Assistance
• Home Assistance
• Road-side Assistance
• Lifestyle Assistance
• Concierge Services
• Delivery Services
• Administrative Services
• Information Services

Our Products Inter Partner Assistance Card
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International Presentation IPA Istanbul Products
THANK YOU