7/24: Intranets, Extranets

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7/24 Intranets, Extranets Enterprise
Collaboration

• What is an intranet?
• An internal Internet
• What is an extranet?
• An intranet accessible to customers, suppliers,
  and/or business partners
• Applications of intranets
• Communications collaboration
• Business operations management

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Intranet Technology Resources

• Web browsers servers
• Search engines
• Network management software
• Database servers
• Mail news servers

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Business Value of Intranets

• Cost savings
• Publishing, mailing, distribution costs
• Training development costs
• Increased productivity quality
• Speed, access to information for decision making
• Increased morale employee involvement

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Extranets

• Intranet accessible to customers, suppliers, or
  business partners
• Could be on a virtual private network (VPN)
• Facilitate interaction to speed processes between
  partners

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The Future of Intra/Extranets

• Currently (majority) information publishing apps
• Future inquiry-based systems (database apps) and
  transaction processing systems
• i.e. GE Information Services

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Small Groups Cases

• Answer the questions at the end of the case
• US West Communications (pg. 351)
• Nu Skin International (pg. 369)
• Reliance Group Holdings (pg. 395)
• Knight-Ridder Publishing (pg. 396)
• Amoco Chemical (pg. 397)

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Enterprise Collaboration Systems

• Designed to help employees partners to
• Communicate share information
• Coordinate using resources, planning
• Collaborate working together cooperatively
• Definition an information system designed to
  support all the above.

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Teams

• Team two or more people collaborating on the
  same project or task.
• Formal or informal
• Virtual team
• A temporary team united by a task, not by
  organization.

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Tools for ECS Groupware

• Groupware
• Lotus Notes, Novell GroupWise, etc.
• Support collaboration through email, discussion
  forums, calendaring, etc.
• MS Office, Lotus SmartSuite, Corel WordPerfect
  Office are adding groupware elements

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Tools for ECS Other

• Email
• Used more frequently for document transfer
• Internet phone fax
• Low cost, universal access
• Web publishing
• Collaboration
• Information broadcast

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ECS Electronic Conferencing Tools

• Data Voice Conferencing
• Whiteboarding
• Microsoft NetMeeting, Netscape Conference
• Videoconferencing
• Desktop teleconferencing
• Teleconferencing
• Discussion Forums
• Bulletin Board Systems (BBS)
• Chat Systems
• Electronic Meeting Systems

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ECS Collaborative Work Mgt. Tools

• Calendaring Scheduling
• Netscape Calendar, GroupWise, MS Exchange
• Project Management
• Workflow Systems
• Inc. document image management
• Lotus Notes, GroupWise, MS Exchange
• Knowledge Management
• Knowledge databases, repositories