Agency for workforce innovation (AWI)

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Agency for workforce innovation (AWI)

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Title: Agency for workforce innovation (AWI)

1
Agency for Workforce Innovation (AWI)
This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
2
ABOUT US

The Agency for Workforce Innovation is Floridas
lead state workforce agency and directly
administers the States labor Market Statistics
Program, Unemployment Compensation, Early
Learning and various workforce development
programs.

MISSION

CORE VALUES

Advance the economic well-being and
self-sufficiency of all Floridians through
premier early learning and workforce services.

Service
Innovation
Excellence
Integrity
Accountability
Collaboration

This Agency is divided into three primary areas
Early Learning AWI's Office of Early Learning is
responsible for implementation of the state's
Child Care Resource and Referral, School
Readiness, and Voluntary Prekindergarten (VPK)
programs.
Workforce Services AWI is the Governors Agency
for disbursement of federal workforce funds.
Floridas workforce system ensures that Floridas
businesses can hire the well-trained workers they
need.

Unemployment Compensation
Through the unemployment Insurance program, AWI
provides temporary wage replacement benefits to
those who have lost their job through no fault of
their own.

The Wage Transcript Determination notice is
mailed to the claimant within 7 to 14 days of
filing the initial claim.
The transcript ONLY shows the claimants monetary
eligibility status.
The claimant may be disqualified from receiving
UC benefits for other reasons.

INCLUDED

NOT INCLUDED

Will automatically show
Wages earned in covered employment such as
Private Sector companies
Public Government Agencies

Will not automatically show
Federal or Military
Out of State
Self-employment, Independent Contractor,
Non-profit Organizations
Most Churches

The base period is the first 4 out of the last 5
completed calendar quarters leading up to the
effective date of the claim

Wages in two or more calendar quarters within the
base period.
Total of wages within the Base Period must be
more than 3,400.
Total base period wages must be at least 1 and
1/2 times the wages in the quarter having the
highest earnings.

The Available Credit is the maximum amount of
regular UC benefits a claimant can receive within
a Benefit Year (52 week period from the effective
date of the claim).
Divide the total credits within the base period
by 4 (25 percent).
The minimum Available Credits is 850.
The maximum Available Credits is 7150.

Divide the highest quarter within the base period
by 26.
The minimum Weekly Benefit Amount is 32.
The maximum Weekly Benefit Amount is 275.

This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
15
BD11 SCREEN
WEEKLY BENEFIT AMOUNT HIGHEST QTR 26 8107
26 311 (however the max is 275 for Florida)
AVAILABLE CREDIT TOTAL CREDITS 4 29,824.95
4 7,456.24 (however the max is 7,150 for
Florida)
This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
16
BH10 SCREEN CLAIM HISTORY (CLAIM CONTROLS)
This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
17
BH10 SCREEN

WS 2 RECOMMENDED WORK SEARCH PER WEEK WW Y
WAITING WEEK SERVED PTW PAYMENT TYPE BYB
08/01/10 EFFECTIVE DATE ERP 06 01
ELIGIBILITY REVIEW PROGRAM LO 3677-0 COST
CENTER
WBA 275 CLMTS WEEKLY BENEFIT AMOUNT AC 7150
CLMTS AVAILABLE CREDIT BAL 2475 CLMTS
CURRENT CLAIM BALANCE DET 08/03/10 DATE OF
LAST MONETARY DETERMINATION
JOHN DOE CLMTS NAME 123 SMALL DISNEY DR WALT
DISNEY FL 12345 CLMTS ADDRESS PHONE
123-456-7890 CLMTS PHONE NUMBER
DOB 11/17/73 CLMTS DATE OF BIRTH ID M/1/1
SEX/RACE/ETHNICITY FD U FUND CODE CERT ISS
12/06/10 DATE LAST CERTIFICATION NOTICE MAILED
TO THE CLMT
PCW 12/04/10 MOST RECENT WEEK CLAIMED FILED
08/03/10 DATE CLAIM WAS FILED WKS 12/11/10
12/18/10 NEXT WEEKS TO CLAIM MC V MAIL CLAIM
SWITCH IT N INCOME TAX
This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
18
Question Why is the individual unemployed?
A ADJUDICATION
This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
19
ADJUDICATION PROCESS

After an application is filed, the employer(s)
are mailed a form UCB-412 for separation
information.
The information is reviewed and if additional
information is needed , the claimant and/or
employer are contacted accordingly.

The BQ01 screen is used to review the
determination made by the adjudicator.
1-XX-XXXXXX is a payable determination.
2-XX-XXXXXX is a non-payable determination.

Potential issue flags are added on a claim to
signal to different departments that additional
information must be obtained or verified before
any payments or additional payments can be made.

Claimant The claimant may trigger the system to
add potential issue
flags on their claim while
entering information on the
FLUID site or while
entering information using the IVR
system. This action will
occur during the initial or
continued claims process.
Agent An agent can add a potential issue flag
on the claim during the
continued claims process using the
computer transaction BQ41.
Note During the continued claims process, it is
imperative that our agents listen to the claimant
and indicate any potential issues.
Computer The system may place a potential issue
flag on a claim
when it transitions from
one claim to another.

ADJUDICATION ISSUES
These issues are handle by the adjudication
offices. The adjudicator will complete a review
and render a determination whether the claimant
will receive the benefits or not. Once this
determination is entered the potential issue flag
will be removed.
These issues can be divided by categories such
as
JOB SEPARATION
AVAILABILITY
MISCELLANOUS

JOB SEPARATION ISSUES

Leave of Absence Issue
Discharge Issue
Voluntary Quit Issue
Labor Dispute Issue
This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
31
COMMON POTENTIAL ISSUE FLAGS (AGENTS ARE NOT
AUTHORIZED TO DELETE)

AVAILABILITY ISSUES

School Issue
Travel Issue
Health Issue
Stop Inmate Fraud/ Incarceration Issues
Pregnancy Issue
This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
32
COMMON POTENTIAL ISSUE FLAGS (AGENTS ARE NOT
AUTHORIZED TO DELETE)

MISCELLANOUS ISSUES

Self-Employment Issue
New Hire Issue
Wages in Lieu of Notice Issue
Vacation/Holiday Pay Issue
Between Terms Denial Issue
Receiving Retirement Issue
Workers Compensation Issue
This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
33
Question What happens if an involved party
disagrees with the determination made?
A APPEALS PROCESS
This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
34
APPEAL RIGHTS

A claimant who disagrees with an unfavorable
determination has the right to request an appeal.
If the determination permits payment of benefits,
a former employer may be able to file an appeal
also.

Online www.floridajobs.org/appeals
Mail/Fax A letter (or the Notice of Appeals
form) may be submitted via mail or fax.
The request must include the claimants name,
social security number and a brief statement
summarizing why the claimant believes the
determination is incorrect.
Mail written requests to
Office of Appeals
107 E Madison St
MSC 347 Caldwell Building
Tallahassee, FL 32399-4143
FAX (850)-921-3524

Must be filed within 20 calendar days after the
mailing date shown on the determination.
If the 20th day is a Saturday, Sunday, legal
holiday, or other day when the Post Office is
closed, the filing period is extended to the next
business day.
If the appeal is filed on the Agency website, the
date shown on the confirmation sheet will be
considered the filing date.
If the appeal is filed by mail, the postmark date
affixed by the United States Postal Service
(USPS) will be considered the filing date.
If the appeal is filed by fax or a delivery
service other than the USPS, the date received in
the Office of Appeals will be considered the
filing date.

All involved parties will be mailed a Notice of
Unemployment Compensation Telephone Hearing. The
Office of Appeals schedule hearings in the order
in which appeals are received.
When the unemployment rate is high, it may take a
few weeks for a telephone hearing to be
scheduled.
The agency tries very hard to resolve each case
within 45 days after the appeal is received.

A claimant who receives an unfavorable decision
may have an overpayment and an employer who
receives an unfavorable decision may see an
increase in their tax rate.
After the telephone hearing, the appeals referee
will prepare and mail a written decision. The
decision will replace the original determination.
The decision will be based ONLY on evidence
presented at the time of the telephone hearing
and will include findings of fact, conclusion of
law and the decision which will affirm, reverse
or modify the determination or dismiss the appeal.

Affirm
Does not change any part of the appealed
determination. Includes lack of jurisdiction and
non-appearance dismissals.
Reverse
The appealed determination is changed from pay to
deny or from deny to pay.
Modify
Changes part of the appealed determination.
Remand
Does not change the appealed determination,
however, a re-determination must be issued.
No Action
No change in the appealed determination.
Dismisses the appeal without prejudice. Includes
appeals that were withdrawn.
Corrected Decision
An error occurred in the first decision. The
corrected decision replaces the previous
decision.

Second level appeal process. A hearing is not
held as before nor any additional documents
allowed on this level.
Can be filed by a claimant or employer.
Disagrees with the Referees decision.
Must be filed by mail, fax or internet within 20
days of referee decision in order to be timely.