University of St Andrews Business Improvements

1
From Swipe Card Machine to Computer Screen

• Heidi Fraser-Krauss

• Ester Ruskuc

2
Workshop Programme

• Introduction
• Group preparation
• Defining external user requirements (task 1)
• Defining internal user requirements (task 2)
• Exploring areas of conflict
• Constraints
• Overview of St Andrews system
• Case study
• Conclusions

3
Aims

• Assess what is involved in implementing a modern
  on-line payment system
• Have an overview of external and internal user
  requirements
• Be aware of the issues of conflict between the
  requirements
• Examine the drivers and constraints of
  implementation

4
Definition of E-commerce

• Electronic commerce, or e-commerce, is defined as
  making payments for goods and services via the
  Internet using a debit or credit card.

5
Introduction to Tasks

• Purpose of tasks 1 and 2 is to define a set
  of requirements for an ideal e-commerce facility.

6
Defining External User Requirements

• Think of on-line payment systems you have used.
• What was good? (Yellow stickies).
• What was bad? (Pink stickies).
• Single out an example of a good on-line payment
  site.

7
Defining Internal User Requirements

• Think about the payment processes in your
  organisation.
• How could e-commerce improve them?
• Based on the above, list the requirements.

8
Conflicts

• Is there a trade-off between internal and
  external requirements?

9
Constraints

• Money
• Time
• Human
• Technical

10
(No Transcript)
11
(No Transcript)
12
(No Transcript)
13
(No Transcript)
14
(No Transcript)
15
(No Transcript)
16
(No Transcript)
17
(No Transcript)
18
(No Transcript)
19
(No Transcript)
20
(No Transcript)
21
(No Transcript)
22
(No Transcript)
23
(No Transcript)
24
(No Transcript)
25
(No Transcript)
26
(No Transcript)
27
(No Transcript)
28
Conclusions

• Compare the case study with the previously
  specified requirements.
• What are its strengths? (Yellow stickies)
• What are its weaknesses? (Pink stickies)