ETIQUETTE/DRESS

1
Chapter 4

• ETIQUETTE/DRESS

2
Winning is accomplished in the preparation
phase, not the execution phase. Anonymous
3
OBJECTIVES

• Describe and discuss the importance of
  professional behavior in your career
• State the impact dress can have on others
  perception of you
• Demonstrate a professional introduction and
  handshake
• Demonstrate appropriate professional behavior in
  business dining situations
• Recognize and apply the appropriate use of
  technology in business/social situations
• Utilize professional etiquette in appropriate
  business situations

4
EXECUTIVE PRESENCE

• Executive presence having the attitude of an
  executive
• This demonstrates knowledge about basic workplace
  behavior
• Be prepared for the social experiences you will
  face in the workplace

5
INFLUENCES OF DRESS IN A PROFESSIONAL ENVIRONMENT

• Appearance how you look
• The majority of first impressions are made
  through your visual appearance
• Appearance has an impact on how you perform at
  work
• Think of your appearance as a frame it is there
  only to highlight the picture

6
INFLUENCES OF DRESS IN A PROFESSIONAL
ENVIRONMENTAppropriate Dress

• Dress code a policy that addresses issues such
  as required attire, uniforms, and hairstyle
• Vary depending on the industry, work area, and
  health/safety issues
• Should pose no safety hazards
• Work wardrobe clothes primarily worn only to
  work and work-related functions
• Start with basic pieces and be conservative
• Develop a style that conforms to both company
  policy and your taste

7
TALK IT OUT

• Name local places where you can buy professional
  attire at a low cost

8
CASUAL WORKDAYS AND SPECIAL EVENTS

• Casual workdays days when companies relax their
  dress code
• Still dress appropriately for work
• Do not wear tattered, stained, or torn clothing
• Avoid shirts with sayings or graphics that may
  offend others
• When visiting different geographic locations
  research appropriate attire

9
TALK IT OUT

• Identify people in class who are wearing
  something appropriate for a casual workday

10
TIPS FROM HEAD TO TOE

• Shower daily and use deodorant
• Use lotions, cologne, or perfume sparingly
• Clothes should be clean and ironed, and they fit
  properly
• Hair should be clean, well kept, and a natural
  color
• Practice good dental hygiene
• Hands and nails should be well-groomed
• Jewelry should be kept to a minimum
• Shoes should be in good condition

11
TIPS FROM HEAD TO TOE

• WOMEN
• Makeup should be for day wear
• It is not acceptable to wear suggestive clothing

12
TIPS FROM HEAD TO TOE

• MEN
• Shave and/or trim facial hair, including nose and
  ear hair
• Shirts should be tucked in
• Hats should not be worn inside buildings.

13
JEWELRY, BODY PIERCING, AND TATTOOS

• Body piercings and body rings/jewelry may be
  offensive to some individuals
• It is difficult to hide a tattoo
• Consider the long-term consequences if you are
  thinking about getting a tattoo

14
JEWELRY, BODY PIERCING, AND TATTOOS

• Nose, lip, and/or tongue rings should not be worn
  in a professional setting
• More than two earrings worn on each ear is
  considered unprofessional
• Earrings and other jewelry should not draw
  attention
• symbols or words that could be considered
  offensive to others
• Body art should not be visible at work

15
(No Transcript)
16
BUSINESS ETIQUETTETerms

• Etiquette a standard of social behavior as seen
  by society
• Courtesy exercising manners, respect, and
  consideration toward others
• Respect holding someone in high regard putting
  others needs before your own needs

17
BUSINESS ETIQUETTEPlease and Thank You

• These are extremely powerful words that can
  create power for you at work
• When someone does something nice for you, say
  thank you
• Make it a habit to write a thank-you note when
  someone does something for you

18
BUSINESS ETIQUETTEDemeanor

• Have a pleasant attitude
• Smile and say please and thank you when
  appropriate
• Knock before entering an office
• Put others first
• Apologize when necessary
• Do not use profanity
• Avoid dominating a conversation

19
TALK IT OUT

• Discuss ways you can be courteous and respectful
  in class

20
HANDSHAKES

• A good handshake conveys confidence
• Extend your right hand, make eye contact and
  smile
• Meet at the web and grip the other persons hand
• Gently squeeze and shake hands

21
HANDSHAKES

• Do not squeeze too firmly
• Shake the entire hand, not just the fingers
• Do not place your hand on top of the other
  persons hand or pat the hand
• If your palms are sweaty, discretely wipe your
  palm on the side of your hip prior to shaking

22
INTRODUCTIONS and BUSINESS NETWORKING

• Networking
• A tool for collaboration
• Initiate conversation
• Focus the conversation on the other person
• Create a positive relationship
• Introduce the lower-ranking person to the
  higher-ranking person

23
APPOINTMENTS

• Meetings, phone, Internet
• Check regional time differences and include it in
  your confirmation
• Be kind to the receptionist and/or administrative
  assistance (gatekeeper)
• Call if late or have to cancel
• Thank the participants

24
DININGDining Etiquette

• Place your napkin on your lap if you need to
  leave the table, place your napkin to the side of
  your plate
• Do not discuss business matters until everyone
  has ordered
• Utensils are set to be used in order of necessity
• With beverages, offer and serve others at your
  table prior to serving yourself

25
DININGDining Etiquette

• Do not order anything expensive or messy
• Do not order alcohol unless others at your table
  first order an alcoholic beverage abstaining
  from alcohol is the most desired behavior

26
DININGDining Etiquette (cont.)

• Offer bread to others at your table before taking
  a piece for yourself
• Use the bread plate for bread and butter do not
  butter the entire piece of bread at one time

27
DININGDining Etiquette (cont.)

• Offer the last piece of bread or appetizer to
  others before taking it
• Begin eating only when everyone at your table has
  been served if everyone receives their meal
  except you, give others at your table permission
  to begin eating without you

28
DININGDining Etiquette (cont.)

• Do not eat your meal with your fingers unless
  your main course can be eaten without utensils
• Be kind and polite to the staff and servers
• If you accidentally burp or slurp, immediately
  apologize and say excuse me

29
DININGDining Etiquette (cont.)

• When done eating, place your knife and fork
  together with the blade facing in and the tines
  up when you are resting and do not want the
  server to take your plate, place tines facing
  down
• It is inappropriate to use a mobile device while
  dining if you must take a call, excuse yourself
  from the table

30
DININGDining Etiquette (cont.)

• R.S.V.P. means please respond
• Send a reply, whether you are accepting the
  invitation or sending your regrets
• When attending a social functional with other
  professionals, remember
• Refrain or limit the consumption of alcohol
• Only serve yourself a small plate of hors
  doeuvres and move away from the food table
• Hold your hors doeuvres in your left hand,
  leaving your right hand free to shake hands and
  greet others
• Do not talk with food in your mouth

31
TALK IT OUT

• Share common dining and social situations that
  make you uncomfortable and identify how best to
  deal with these situations

32
OTHER ETIQUETTE BASICS

• Have a pleasant attitude
• Please and thank you
• Knock before entering an office
• Put others firstallow others to go first
• Apologizeeveryone makes mistakes
• No profanity in the workplace
• Avoid dominating a conversationthe key is
  listening