9771D

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9771D Admin Systems Requirements ORBSBADM504A
Plan or Review Admin System

• PROTOCOL REMINDERS ..
• Once the session formally commences
• Indicate via MY STATUS if you have a question ..
• Indicate via MY STATUS if you step away from your
  computer ..
• If asked a question and you do not have the
  answer .. Just say PASS we will not think any
  less of you!
• Dont forget to use the chat pod if all else
  fails to get our attention!

• Week 7
• ASR plus a little CHANGE INNOVATION

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THIS WEEK

• 2 x powerpoint presentations
• Continue External exam discussion/revision in
  relation to ASR Range Statement

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CRITERIA FOR PERFORMANCE LEVEL GRADING

• To receive a PASS, COMPETENT OR JOB READY,
  learners must
• Develop a business case for an administration
  system based on actual or simulated detailed
  requirements, including specification of
  requirements for new system, budget,
  implementation plan covering policies and
  procedures, training, contingencies and
  monitoring
• Develop a project plan using appropriate project
  management tools
• Select new system or modify current system
  against specification
• Develop consultation and communication plan with
  users and stakeholders to ensure system meets
  needs and is implemented efficiently
• Manage and monitor implementation of system
  including
• Writing procedures for system users
• Training for system users
• Monitoring system for continuous improvements

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CRITERIA FOR PERFORMANCE LEVEL GRADING

• To receive a CREDIT, learners must satisfy all
  the criteria for a PASS GRADE plus demonstrate
  competence in
• Researching changing needs and report on
  modifications identified
• Developing a CONTINGENCY PLAN
• Presenting a workplace report using advanced
  presentation and language skills
• To receive a DISTINCTION, learners must first
  satisfy all the criteria for a CREDIT GRADE, plus
  demonstrate competence according to the following
  criteria
• Outstanding problem solving ability for
  contingencies
• Best practice presentation of report reflecting
  research, planning and evaluation
• AND
• Apply research findings for relevant legislation
  and regulations to organisational needs.

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Teacher Student Study Guide

• Swaggies Scenario
• Business Case
• http//www.mariosalexandrou.com/definition/busines
  s-case.asp

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Lets relate all this to the supplied Swaggies
Case Study

• Administration system may include
• Paper-based system
• Electronic system
• Legislation, codes and national standard relevant
  to the workplace which may include
• Award and enterprise agreements and relevant
  industrial instruments
• Relevant legislation from all levels of
  government that affects business operation,
  especially in regard to Occupational Health
  Safety and environmental issues, equal
  opportunity, industrial relations and
  anti-discrimination
• Relevant industry codes of practice

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Case Study Range Statement contd

• System requirements .. may include
• Components of the system
• Type of system
• Size of system
• Work practices
• Organisation/staff requirements
• Number and type of users
• Purpose and nature of the organisation
• Purpose and nature of system
• Skills of existing staff
• Staff training needs

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Case Study Range Statement contd

• System users may include
• The organisations personnel
• Casual personnel
• External clients .. Any others?
• Suppliers/developers may include
• Internal staff/clients
• Administration systems consultants
• Information technology technicians
• Efficiency consultants
• Computer/software suppliers
• Equipment suppliers
• Information technology trainers
• Office equipment suppliers

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Case Study Range Statement contd

• Implementation strategies may include
• Testing
• Trialing
• Temporary reduction of work load
• Boosting staff confidence
• Team goal setting
• Changing team/organisational culture
• Re-defining staff roles
• Re-distributing office tasks
• Change management strategies
• Providing staff training/information sessions
• External consultants
• Modifying system
• Informing relevant persons
• Ensuring system functions correctly

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Case Study Range Statement contd

• Communication strategies may include
• Internal newsletter
• Meetings
• Training days
• Professional development time
• Office memorandum
• Facsimile messages
• Email messages
• Photocopied instructions

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Case Study Range Statement contd

• Training for Staff may include
• Professional development
• On the job trainers
• Videos
• On-line tutorials
• Training handbooks
• Coach, mentor and/or buddy systems
• Skills assessment

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Case Study Range Statement contd

• CONTINGENCIES may include
• Temporary reduction of work output
• Loss of staff confidence
• Need for additional training
• Need to modify system

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Case Study Range Statement contd

• MONITORING of system may include
• Feedback from internal/external clients
• Observation by trained technician(s)
• Extra administrative support and back-up
• Utilising monitoring tools and processes

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Case Study Range Statement contd

• Security may include
• Safeguards against computer viruses
• Passwords
• Confidentiality agreements
• Changing needs may include
• Growth or decline in the size of system
• Change in the nature and purpose of the
  system/organisation
• Technological advances in administration systems
• Change in user requirements

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Case Study Range Statement contd

• Further modifications may relate to
• Specialised software
• Additional equipment, training
• Redefinition of administrative roles and duties
• Negotiation of timeframes for system
  implementation
• Monitoring Staff Training needs may include
• Ongoing assessment of staff skills
• Ongoing feedback opportunities
• Providing professional development opportunities

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NEXT WEEK

• More Revision Another Case Study?
• Discuss extra study sessions/ study strategies.