IT Consolidation Update

1
IT Consolidation Update

• ITAB Meeting
• August 22nd, 2006

2
IT Consolidation Pilot Project Scope
3
Team Change Management Areas

• Team
• Agency CIOs, Agency IT employees, ITS, OSP, OSC
  and the Budget Office
• Change Management Areas
• IT Organizational Alignment
• Service Desk
• Local Area Network Operations
• Hosting Services (servers)
• Desktop Management
• Security Operations
• Applications and web development and support as
  well as project management remain in agency

4
Summary of Changes and Benefits

• Organization
• All agency IT infrastructure FTEs realigned to
  report to ITS
• Consistent roll out of IT services for all pilot
  organizations
• More IT training and career opportunity
• DOA IT application FTEs realigned to report to
  DOA IT Manager
• Consistent application support and knowledge
  sharing in support of the DOA divisions

5
Change Management Transitions
Today
Consolidated Tomorrow

Service Desk Multiple agency service desks, two service desk tools ITS Service Desk single point of contact, consolidated service desk tool
Local Area Network Obsolete equipment, non-managed, no diagrams ITS Enterprise Service, upgrade minimum standards
Hosting Services (servers) No maintenance, obsolete servers, poor HVAC and power, lack of standards ITS Enterprise Service, extend maintenance, refresh, secure and environmentally conditioned locations
Desktop Management Obsolete desktops, mix of software, non-managed ITS Enterprise Service, technology refresh, build enterprise managed desktop
Security No employee awareness, policies out of date, lack of focus on security Employee awareness and training, policy updates, cyber incident planning
6
Initial Lessons Learned

• Consistent, recurring spending is required to
  keep IT equipment up to date.
• (some agencies omitted refreshing IT equipment to
  save current dollars but increased risk of
  failure and future costs)
• More focus is needed on IT employee
  classifications
• Splintered IT organization structures sub
  optimize IT strategy rollouts, skill transfer and
  IT training and employee development.

7
Next Steps

• August December 06
• Complete services implementations
• Refresh servers, switches pcs
• Continued evaluation of lessons learned and apply
  to phase II
• October- December 06
• Select phase II agencies
• Define current state of resources and inventories
  

8
Questions