MicroPP.0512.2005

1
MicroPP.0512.2005
2
Tell me, what is it you plan to do with your one
wild and precious life? Mary Oliver
3
To do something well is soworthwhile that to die
tryingto do it better cannot be foolhardy.It
would be a waste of life to donothing with ones
ability,for I feel that life is measuredin
achievementnot in years alone.Bruce McLaren
(Good As Gold Being a New Zealander)
4
I used to think that the mark of a good
businessman was to not make mistakes. But then I
met a lot of successful businessmen and realized
that the key to their success was they were
willing to try a lot of things. That also means
being willing to make mistakes. Gordon Segal,
CEO, Crate Barrel
5
Pursuing Value Added Through Creativity!Where
Having Fun Is Now O.K. headline NYT/04.24.05/an
article about SingaporeIts still illegal to
chew gum in Singapore, but having fun in the
formerly staid city-state is now officially
sanctioned.
6
2007The year Chinese will pass English to
become the 1 language on the InetSource UN,
Newsweek
7
Hospital Services Performed Overseas headline,
Washington Post/04.24.05When patients needed
urgent CT scans, MRIs and ultrasounds late at
night at St. Marys Hospital in Waterbury CT,
emergency room workers used to rouse a
bleary-eyed staff radiologist from his bed to
read the images. Not anymore. The work now goes
to Arjun Kalyanpur8,000 miles away in Bangalore

8
Analysts said we dont care about revenue, just
give us the bottom line. They preferred cost
cutting, as long as they could see 2 or 3 years
of EPS growth. I preached revenue and the
analysts eyes would glaze over. Now revenue is
in because so many got caught, and earnings
went to hell. They said, Oh my gosh, you need
revenues to grow earnings over time. Well, Duh!
Dick Kovacevich, Wells Fargo (in ABA Banking
Journal)
9
Question 1 HOW WILL THIS PROJECT ENHANCE THE
CUSTOMER EXPERIENCE IN A WAY THAT WILL IMPLEMENT
DRAMATIC DIFFERENCES FROM OUR COMPETITORS
SO THAT WE CAN CAPTURE NEW CUSTOMERS, RETAIN OLD
CUSTOMERS GROW THEIR BUSINESS, BUILD OUR BRAND
INTO A LOVEMARK AND KICK-START THE TOP LINE ?
10
Under his former boss, Jack Welch, the skills GE
prized above all others were cost-cutting,
efficiency and deal-making. What mattered was the
continual improvement of operations, and that
mindset helped the 152 billion industrial and
finance behemoth a marvel of earnings
consistency. Immelt hasnt turned his back on the
old ways. But in his GE, the new imperatives are
risk-taking, sophisticated marketing and, above
all, innovation. BW/032805
11
Never mind computers and tech services. IBMs
radical new focus is on revamping customers
operationsand even running them. Headline/
BW/ 04.18.05
12
Attacking Iraq from a Nevada Computer Unmanned
Predators Are Piloted in US Headline/Boston
Globe/04.03.05
13
ResilienceSimplicityAuthenticityEd Sims/Air
New Zealand (Airline to Middle Earth)/on his
companys success