15 QUALITY VALUES (1)

1
15 QUALITY VALUES (1)

• Quality First
• Market-In / Customer Focused
• Next Process is Your Customer
• People Building First
• Vital Few / Focusing on Priorities
• Control by Facts and Data
• Process Vs Result Oriented

2
15 QUALITY VALUES (2)

• Control of Variation
• PDCA Cycle
• Up Stream Management
• Preventing Recurring Problems
• Control Starts with Measurable Goals
• Don't Blame Others
• Respect for Humanity
• Teamwork

3
QUALITY FIRST

• Profit is essential for company growth but it
  must be achieved through quality prioritization
• To put quality improvement above sales
  increase,cost lowering, and efficiency improvement

4
MARKET-IN / CUSTOMER FOCUSED

• Market-In Vs. Product-Out
• Create product and service which customer really
  need
• Understand customer need and want based on fact
• Interpret every activity to satisfy customer in
  term of cost, quality, and time
• Detect trends prior to company

5
NEXT PROCESS IS YOUR CUSTOMER

• Two types of customer
• 1. End user (external)
• 2. Next process or the next after (internal)
• Therefore, each process has
• its own customer and supplier

6
NEXT PROCESS IS YOUR CUSTOMER

• Every user, recipient, processor of our work is
  our customer
• We must know how to satisfy our customer not only
  to serve

Do it right the first time
7
NEXT PROCESS IS YOUR CUSTOMER

• Treat the next process as your customer, meaning
  as KING
• Dont argue with them
• follow what they want while reasonable
• Dont give defected product / service to the next
  process

8
PEOPLE BUILDING FIRST

• We make people first, before making products
  
• - Keinosuke Matsushita -
• Quality improvement starts and ends with
  training/education
• In-class training must also be followed with
  On-The-Job training

9
FOCUSING ON PRIORITIES

• Not trivial many, but vital few
• Identify the most critical or unexpected problem
  at work place
• Solve the problem by priority in accordance to
  Top Management priority set based on data/facts
  

10
CONTROL BY FACTS AND DATA

• Fact/data Vs. Opinion
• Speak and Work based on data
• Do not accept any report not based on data
• Do not submit report not based on data
• If those things did not happen, the whole remain
  fiction

11
SPEAK WITH DATA

• Infer the issues into data
• Solve the problem with data
• Decide based on data
• Let the data tell
• When you see data, doubt it
• - Kauro Ishikawa -

12
Three Real Principle

• GEMBA ( Real Place )
• Actual place
• Where 80 of problem and value added happen
• Every problem Improvement opportunity
• GEMBUTSU ( Real Thing )
• Things (Machine, tool, component,product)
• GENJITSU ( Real Fact )
• Actual fact

13
PROCESS VS RESULT ORIENTED

• It is during the process when the quality of
  product / service is created, so that inspection
  would be too late to assure and to restore it
• Therefore, every job can only be controlled in
  the process not in the output

14
PROCESS VS RESULT ORIENTED
15
PROCESS VS RESULT ORIENTED
PROSES VARIABILITY NORMAL/ABNORMAL PROCESS
(5M) ERROR PREVENTION STANDARDIZATION AND
REPAIRMENT
HASIL GOOD/BAD ACCEPTED/NOT PRODUCT/LOT FIREFI
GHTING ROUTINE WORK
16
CONTROL OF VARIATION

• Variability 1 Enemy of quality
• Every process has tendency to vary
• therefore, it is necessary to observe the
  variation process with statistic method, and
  analyze the major cause to do repairmen

17
PDCA CYCLE

• Control is PDCA
• Control starts at the process and ends at the
  final output
• Corrective action Vs. Prevention

18
PDCA CYCLE
Plan
Act
A
P
C
D
Do
Check
19
PDCA SDCA CYCLE
IMPROVEMENT
MAINTENANCE
20
PDCA SDCA
21
UP STREAM MANAGEMENT

• Quality wanted by customer is very much depending
  on quality decision made at the early process,
  such as marketing, planning, RD and engineering
• 90 quality of product determined in design
  process, and only 10 in production, inspection,
  or after sales service

22
PREVENTING RECURRING PROBLEMS

• Do not make the same mistake
• Do not let the same mistake happen
• set preventive action to avoid the same mistake
  with the same cause

Do it very right at the second time
23
CONTROL STARTS WITH MEASUREABLE GOALS

• No control without measurable goals
• Human work accordingly to how he is measured
• Goals should be SMART (Specific, Measurable,
  Attainable, Realistic, Time Frame)

24
DON'T BLAME OTHERS

• People is not the matter!
• Blaming on someone will not solve the problem
• self introspect before you blame someone
• Even, a tendency to cover the problem
• So, if you want your employee involved in
  problem solving, stop blaming

25
RESPECT FOR HUMANITY

• Respect your employee as a human
• Treat them as partner
• Treat them as they are human
• Treat them as adult person
• Treat them as the subject not the object

26
TEAMWORK

• Teamwork Togetherness
• Teamwork does not happen by itself, but must be
  managed
• Inter personal cooperation, inter functional
  (horizontal), inter department (vertical)
• synergic output can be achieved through group
  teamwork
• Teamwork will come into being when everybody has
  the same vision, mission,goal and same problem