Appreciative Intervention Work

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• Appreciative Intervention Work

by Professor (dr.) Tony Ghaye Director of
Reflective Learning UK Visiting Professor at
Luleå Tekniska Universitet Sweden
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Improving work and workplaces
We can improve things this way !
Or we can improve them this way !

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Do you need people who are good at fixing
problems?
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How do you gather and use information about how
to improve your work and workplace?
What do you mean then something bad happened?
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So what kind of organizational culture are you
working in?
Frederick Winslow Taylor(1856-1915)
Metaphor Organization as a machine Hierarchical
command and control style Search for the one
best way Deficit discourses based on fixing
whats wrong
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Like raising a Child?
By following a Recipe?

• Finding the right recipe is essential
• Recipes mean that later efforts can be repeated
• Expertise in following the recipe increases
  success
• Recipes produce standard products
• Certainty of same results every time

• There is no one way
• Need to be constantly responsive and agile
• Raising one child gives no assurance of success
  with the next
• Expertise in relationships is fundamental
• Important to learn as you go along
• Uncertainty of outcome always remains

Improving work and workplaces
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• What single thing, were it to happen again, and
  more often, would make a significant and positive
  difference to your work?

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Please tick ONE box for each statement
1 I feel I can trust the people I work with.
3 I feel I know whats going on.
18 I feel rushed off my feet.
22 I feel part of a close-knit team.
24 I feel valued and respected.
34 I feel I am bullied at work.
35 I feel supported by my colleagues.
49 Creative ideas are encouraged here.
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Some improvement frustrations

• The islands of improvement effect (lack of
  spread/dissemination)
• The improvement evaporation effect (lack of
  sustainability)

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Building creative workplace cultures
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Thank you for listening

• tony.ghaye_at_btinternet.com
• www.reflectivepractices.co.uk