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Emerging Technologies

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Title: Emerging Technologies


1
Emerging Technologies
  • Advice and Guidance for Practitioners

2
Emerging Technologies
  • Purpose of this guidance
  • The adoption and use of emerging technologies has
    long been a requirement of administrators within
    the workplace.
  • As organisations strive for efficiency and more
    effective ways of operating, the use of emerging
    technologies by administrators will continue.
  • This item of support for practitioners aims to
    raise awareness of the importance of
    administrators keeping abreast with new
    technologies.
  • Although not a distinct unit of the new
    Administration and IT courses, the adoption and
    use of emerging technologies permeates learning
    and teaching across all practical IT aspects of
    the courses and indeed the role of administrators
    within the contemporary workplace.

3
Emerging Technologies
  • Content of this guidance
  • The three video case studies included will help
    identify current innovations impacting on the
    working practices of administrators within the
    modern, dynamic workplace.
  • These current innovations will be further
    explored with links to free web-based resources
    supplied, to give practitioners and learners the
    opportunity to experiment with emerging
    technologies which may be of benefit to the
    administrative function. The use of the supplied
    technologies is not prescriptive, with
    practitioners invited to explore the use of these
    and other IT innovations.
  • Reflective questions to stimulate further
    thought, discussion and action relating to the
    use of emerging technologies as part of National
    4 and National 5 Administration and IT provision
    are also given.

4
Why no prescribed pupil tasks?
  • As previously outlined, the use of emerging
    technologies is not a discreet element of the
    course nor prescribed. However, practitioners
    should recognise the value of incorporating the
    use of such technologies as part of the planned
    learning and teaching activities.
  • The advice and guidance recognises the key skill
    of early adopters of emerging technology of being
    able to quickly evaluate the technology and find
    a positive purpose and application to complete
    administrative tasks more effectively and
    efficiently. This, coupled with the sizeable
    range of technologies given, has resulted in the
    avoidance of prescribed learners approaches.
  • Practitioners will therefore be expected to
    support learners in the adoption and use of such
    technologies to contribute to the successful
    completion of familiar administrative tasks.
  • Reflective questions have been supplied to help
    practitioners with this.

5
Experimental Approaches to Emerging Technologies
  • Many learners studying Administration and IT
    National 4 and National 5 courses have been
    immersed in the use of technology from an early
    age. The term digital natives has been coined
    to describe such individuals. Many of our
    learners will be confident users of information
    technology and will be willing to experiment with
    previously unfamiliar information technology
    resources.
  • This confidence and approach to the use of
    emerging technology is to be encouraged and
    should be supported as part of planned learning
    experiences. This is particularly relevant
    considering the broad and dynamic range of
    technologies an administrator would be expected
    to use as part of their organisational duties.
  • Trial and error is an effective learning and
    teaching strategy in the adoption and use of
    emerging technologies, with the process of
    learners deepening their understanding and skills
    in the use of the technology being a valuable
    learning experience.
  • Once familiar with the functions of the emerging
    technologies, practitioners should offer learning
    experiences where learners can apply and deepen
    skills in using the emerging technologies within
    administrative contexts perhaps replacing
    existing technologies. This will increase
    learners appreciation of the relevance of
    emerging technologies.

6
Why Emerging Technologies?
  • Please click on the links below to explore why
    emerging technologies are essential to
    administrators within the contemporary work
    environment.

Education Scotland
Campbell Dallas
Material UK
7
Current Innovations
  • As the video case studies illustrate,
    organisations operate within a dynamic, ever
    changing environment, with the use of emerging
    technologies impacting on work roles and duties
    of administrators.
  • Emerging technologies which are currently
    influencing the work of administrators are given
    below. Each will be examined in more detail, with
    links to relevant resources supplied. It is hoped
    practitioners will incorporate the use of these
    or similar resources as part of planned
    administrative learning experiences.

8
Smartphones
  • Developments in computing and mobile
    telecommunications technology has resulted in
    smartphones being a key resource for
    administrators.
  • As well as allowing verbal communication,
    smartphones allow administrators to use the
    latest computing technology while on the move.
    The latest generation of phones offer
    face-to-face communication, web browsing and
    download, media capture and use, access to
    internal and external networks, email capability,
    document creating and editing, and access to
    social media.
  • The four most common smartphone platforms for
    business are android, apple, blackberry and
    windows phone. Each platform has its own
    marketplace where apps short for software
    applications can be downloaded, installed and
    used on the device. Apps can be downloaded for
    free or for a small charge.
  • The number of useful apps for administrators is
    growing by the day.
  • Why not access the links to each smartphone
    platform and investigate how this emerging
    technology can be used by administrators.
  • Reflective questions for practitioners
  • What learning contexts could I use to introduce
    learners to smartphones?
  • What administrative tasks can be completed using
    smartphones?
  • How could I incorporate smartphones into my
    learning and teaching activities?
  • What essential skills do learners need to acquire
    in the use of smartphones?

Links to smartphone platforms
9
Cloud Computing
  • Pioneering information technology providers are
    now offering cloud computing services to clients.
  • This means that individual users can access
    essential software applications and their
    documents from any computer that is linked to the
    internet. All software and documents produced
    using the software is stored by the cloud
    computing service provider on remote servers
    which are accessed via the internet.
  • This saves organisations time and effort
    downloading, installing and keeping software
    up-to-date. It also increases convenience with
    users being able to access cloud resources from
    any device that can be connected to the internet.
  • Administrators may have to access cloud services
    to access, extract and save documents and
    resources for colleagues or for their own
    professional use.
  • Access the links provided to further investigate
    cloud computing services.
  • Reflective questions for practitioners
  • How could I incorporate cloud computing into my
    learning and teaching activities?
  • What essential skills do learners need to acquire
    when using cloud computing?

Links to cloud computing resources
10
Alternatives to Microsoft Office
  • The Microsoft Office suite of integrated software
    applications is still the most widely used
    collection of titles used by administrators. It
    is therefore essential and expected that much of
    the work of learners will focus on using this
    collection of software titles within
    administrative contexts, particularly for word
    processing, spreadsheets and database tasks.
  • However, with organisations looking for cost
    savings on IT expenditure a growing number are
    now using alternative free integrated office
    suites which offer similar functionality and
    quality as the market leader. Popular
    alternatives include Openoffice, Google docs,
    Libreoffice and Zoho.
  • It is therefore of value for learners to have an
    awareness of alternatives to Microsoft Office and
    to measure and appreciate the extent their skills
    are transferable from package to package.
  • Learners could explore and compare the
    effectiveness of Microsoft Office with one or
    more alternative.
  • Reflective questions for practitioners
  • What is the value of learners of being aware of
    alternatives to MS Office?
  • How could I incorporate these alternatives into
    my learning and teaching activities?

Links to alternative office suites
11
Social Media for Administrators
  • The recent explosion in the use of social media
    applications as a communication tool has impacted
    on the work of administrators.
  • Organisations will use social media to encourage
    two-way and instant communication with employees,
    customers and suppliers.
  • Many administrators will be required to regularly
    access and update an organisations social media
    presence with information supplied by colleagues.
  • Administrators may also have their own presence
    for professional networking, communication and
    collaboration purposes.
  • Common social media sites used by organisations
    are Facebook, Twitter, Linkedin and Google.
  • The use of Social Media by organisations is
    expected to further evolve, with many predicting
    that Social Media will overtake e-mail as the
    most used means of electronic communication.
    Indeed the information technology services
    multinational Atos, for example, made the
    decision to ban the used of email by its 75,000
    employees based in 42 countries around the world,
    with internal social media technologies used
    instead.
  • Reflective questions for practitioners
  • What administrative tasks could be completed by
    using social media?
  • How could I incorporate social media into my
    learning and teaching activities?
  • What skills could be developed with learners
    through the use of social media ?

Links to social media
12
Communication
  • How administrators engage, interact and
    communicate with key organisation stakeholders is
    influenced greatly by emerging technologies.
  • Organisations are looking for more immediate and
    personable communication approaches than email
    and a range of innovative web-based resources
    have been launched to cater for this growing
    need.
  • Administrators are now using these resources as
    part of their day-to-day duties. They may also be
    expected to support colleagues in the use of such
    technologies.
  • As well as social media sites, popular
    developments include the use of instant messaging
    services, including Google Talk and Microsoft
    Messenger.
  • Real-time, web-conferencing services which permit
    face-to-face audio and visual communication are
    also being used by administrators to pass and
    receive information. Applications including skype
    and facetime have made the transition from social
    applications to important organisational
    communication vehicles.
  • Reflective questions for practitioners
  • How I could I incorporate these communication
    tools into my learning and teaching?
  • What skills do learners need to acquire to use
    these communication tools?

Links to communication tools
13
Collaboration
  • Organisations have also been quick to adopt
    web-based facilities that allow a number of users
    to access and contribute to the creation and
    development of documents.
  • Online collaboration forums are beneficial for
    the tasks that require teamworking and are suited
    to the development of creative ideas or complex
    documents.
  • It also offers opportunities for partnership
    working with customers and suppliers who can view
    and comment on live documents, as they are being
    produced.
  • Administrators may be tasked to set-up and invite
    users to attend such a collaboration site or
    indeed fully participate to create documents, for
    example those required for meetings and events.
  • You could access the links to investigate a
    number of free online collaboration sites which
    may be of benefit to administrators.
  • Reflective questions for practitioners
  • How might online collaboration tools be used by
    administrators?
  • How might I incorporate these tools into my
    learning and teaching activities?
  • What essential skills might learners acquire in
    using communication tools?

Links to collaboration tools
14
Presentation
  • Microsoft PowerPoint, with an estimated 500
    million users around the globe, is undoubtedly
    still the key presentation application
    administrators would be expected to use in the
    workplace.
  • However, due to the wide use of Microsoft
    PowerPoint, a number of organisations have sought
    alternatives that allow information to presented
    in fresh and engaging ways and avoid the so
    called death by PowerPoint phenomena. This
    phrase is often used to describe audiences being
    overly exposed and largely switched off to talks
    delivered using poorly designed PowerPoint
    presentations. In Switzerland a political party
    has been established to protest against this
    rising phenomenon!
  • A number of web-based, non-linear presentation
    applications have emerged, giving organisations a
    viable alternative to PowerPoint. Instead of
    presenting information on a series of slides,
    users can layout information on one canvass and
    then choose a path (the order) for presenting
    this information to their audience.
  • With many organisations storing completed
    presentations electronically for retrospective
    use on intranets, websites and social media
    sites, many presentation applications also allow
    presentations to be saved as video files to be
    uploaded to desired location(s). Links to four
    online presentation applications are given.
  • Reflective questions for practitioners
  • How do they compare with Microsoft PowerPoint?
  • What is the value to learners of being aware of
    alternatives to MS PowerPoint?
  • How might I incorporate these alternatives into
    my learning and teaching activities?

Links to presentation applications
15
Personal Effectiveness
  • With administrators constantly looking for ways
    to manage and use their time more effectively a
    range of online technologies are now being used
    to help administrators priorities and monitor
    progress with tasks they have been issued.
  • Online to-do lists, timeline and scheduling
    resources that can be accessed from a variety of
    devices including PCs and smartphones are
    becoming more and more popular.
  • Administrators may use these for their own
    effectiveness, but may also be required to
    maintain such resources for colleagues.
  • You could access the supplied links to
    investigate further emerging personal
    effectiveness technologies being used by
    administrators.
  • Reflective questions for practitioners
  • Why are personal effectiveness tools important to
    administrators?
  • How might I incorporate these tools into my
    learning and teaching activities?
  • What are the essential skills the learner may
    acquire when using personal effectiveness tools?

Links to personal effectiveness tools
16
Other useful tools for administrators
  • An increasing range of useful tools to help
    administrators in the modern, dynamic workplace
    are available online
  • Often administrators will be tasked to convert a
    document or media file from one file type to
    another. To make this easier, online file
    conversion sites are useful tools regularly used
    by administrators.
  • Screen casting software is another useful tool
    for administrators recordings of screen
    movements and actions can be taken and stored as
    a movie file. This may be of use to
    administrators tasked with giving demonstrations
    in the use of emerging technologies.
  • Online questionnaire and poll generation websites
    are also of great benefit to administrators. Such
    sites make it easy to create questionnaires and
    polls that can then be integrated on an
    organisations website, social media site or
    intranet. These sites also make it easy to
    collate and make sense of the responses gathered.
    Administrators may use these sites to evaluate
    their own work perhaps gaining feedback on the
    success of an event. Administrators may also be
    asked to create and administer them for
    colleagues seeking feedback from employees,
    customers and suppliers.
  • Online video hosting websites, such as YouTube,
    are also being used by administrators.
    Administrators may watch video tutorials to
    increase skills, for example, on how to use an
    item of software. Administrators may also be
    required to upload content for colleagues to then
    be embedded on the organisations website or
    social media site.
  • You could access the supplied links to explore
    examples of these online tools of use to
    administrators.

Links to other useful tools
17
Future Emerging Technologies
  • The difficulty in predicting new technologies and
    how they will impact on the operations of
    administrators is illustrated in the supplied
    link to the BBC Tomorrows World programme
    broadcast in 1969.
  • This however has not stopped innovative
    organisations offering their view on potential
    upcoming technologies. Click on the Microsoft
    icon to view their vision of the future.
  • What is for certain is that new technologies will
    be launched that will continue to shape the role
    of administrators and how they complete tasks
    within the workplace. It is therefore critical
    that education practitioners provide
    opportunities for learners to develop awareness
    and skills in the use of newly emerging
    technologies within hands-on, administrative
    contexts.
  • Practitioners can keep abreast of emerging
    technologies by scanning appropriate IT news
    stories and new technology websites. Links to two
    useful sites are supplied.
  • Practitioners should also strive to strengthen
    links with local organisations who may be willing
    to showcase breaking technologies to learners
    within real life contexts.

Links to future technologies
18
Reflective Questions
SQA Administration and IT National 4
  • The following questions may be used by individual
    practitioners or with colleagues to stimulate
    further thought and action relating to the use of
    emerging technologies within planned learning
    experiences at National 4 and National 5
    Administration and IT.
  • What is the value of learners developing skills
    in the use of emerging technologies?
  • What challenges must be overcome to facilitate
    meaningful learning experiences incorporating the
    use of emerging technologies?
  • How does the recommended trial and error approach
    to the use of emerging technologies differ from
    my current learning and teaching approaches to
    the use of information technology? What is the
    value of this proposed approach?
  • What existing Administration and IT resources
    could be used to allow learners to apply skills
    in the use of these emerging technologies within
    Administrative contexts?
  • How will I ensure appropriate progression in
    skills development in the use of emerging
    technologies from National 4 to National 5?
  • What approaches will I employ to keep informed of
    future developments in technology that impact on
    the work of administrators? How might I
    incorporate these new technologies into my course
    provision?

SQA Administration and IT National 5
Links to Administration IT Documentation
Education Scotland Audit Tool
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