CALLXPRESS

1

• CALLXPRESS
• Unified Communication Solution

2
Agenda

• Business Challenges
• Benefits of CallXpress in the Office and on the
  Road
• Ease of Implementation
• Support, Professional Services, and Training
• Company Overview

3
Business Challenges

• How do I
• ..differentiate my company in this competitive
  marketplace?
• ..make my people more productive?
• ..project a better company image?
• ..manage diverse technologies?
• ..provide safety for my people and security of my
  organization?

4
Business Challenges

• Managing an Overload of Information
• An Increasingly Mobile Workforce
• Need to Replace Legacy or Unsupported Voice Mail
  Systems
• Complex Call Processing Demands
• Diverse PBX Environment
• Evolving E-mail Environment
• Unified Messaging Retention Issues Storage and
  Compliance
• Need for Centralized Administration
• Need to make a Smooth Transition to IP-Telephony
• Increase Responsiveness to Customers

5
CallXpress Platform
CallXpress Platform
Telephony Interoperability
Groupware Interoperability
Enterprise Class Applications
Call Processing
Fax
Voice Messaging
Mobile Desktop
Unified Messaging
Notification
DTMF Interface
Speech Interface
Web Interface
Desktop Interface
Mobile Interface
6
CallXpress Family
Unified communications platform, delivering
voice mail, call processing, unified messaging,
fax, and speech capabilities.
CallXpress Unified Communication Platform
Voice Mail
Unified Messaging
Speech
Fax
Call Processing IVR Automated Attendant Message
Notification 4-192 ports Multi-language
Support 20,000 VM users per server
Voice Commands for Automated Attendant Contact
Dialing Message Mgmt Calendar 4-48 ports 10,000
users Personal Assistant
UM client integration Text to Speech 4-192
ports 10,000 UM users per server
Desktop Faxing Inbound and Outbound Fax UM client
integration 1-48 channels
7
Agenda

• Business Challenges
• Benefits of CallXpress in the Office and on the
  Road
• Ease of Implementation
• Support, Professional Services, and Training
• Company Overview

8
CallXpress IN THE OFFICE AND ON THE ROAD
Access to all messages from any device anytime,
anywhere.
Challenge Managing an Overload of
Information Benefit Easier access to all types
of messages allowing you to be more productive
and efficient.
9
CallXpress IN THE OFFICE
Single Message Access Point
Challenge Managing an Overload of
Information Benefit Retrieve information more
easily, prioritize and respond faster to your
customers
Ease of Implementation
10
CallXpress IN THE OFFICE
Listen, Prioritize and File voicemail just like
e-mail
Ease of Implementation
11
CallXpress IN THE OFFICE
Listen, Prioritize and File voicemail just like
e-mail
12
CallXpress IN THE OFFICE
Forward voice mail
13
CallXpress IN THE OFFICE
Live Reply to voice mail
14
CallXpress IN THE OFFICE
Dial Directly from Desktop
15
CallXpress IN THE OFFICE
View, Prioritize, and File Faxes just like e-mail
16
CallXpress IN THE OFFICE
Send Faxes Directly from your
Desktop
17
CallXpress. ADVANCED MESSAGING
Mimics Legacy Telephone User
Interface
Challenge The need to replace first generation
voice mail systems
Benefit Minimizes disruption when replacing your
legacy voice mail system.
Octel Aria, Octel Serenade. Mitel NuPoint
with Centigram Interface, and Avaya INTUITY
AUDIX.
18
CallXpress ADVANCED MESSAGING
Advanced Call Processing
Challenge To increase responsiveness to customers
Benefit Provide customers automatic access to
information.

• Voice Mail
• Automated Attendant
• Custom Interactive IVR applications
• Voice Forms
• Audio Library
• Caller Queuing
• Find-me/Follow-me
• Message Notification

19
CallXpress. PROTECT YOUR EXISTING INVESTMENT
Multiple PBX Support

Challenge Need to make a smooth tranistion to
IP-Telephony
Benefit Leverages your existing infrastructure
until you re ready to make a full transition to
IP.

• Supports over 250 traditional PBX and IP Based
  Integrations
• Supports a mixed environment of switches on a
  single server

20
CallXpress ON THE ROAD
Text to Speech Access emails from
any phone
Challenge An increasingly mobile workforce
Benefit Be more productive even when you cannot
access information through your computer.
Hello Neil, will you be available next week to
provide a demonstration to the University of Los
Angeles? Thanks. Kevin.
21
CallXpress ON THE ROAD
When away from the office view messages through
any groupware web client
Challenge An increasingly mobile workforce
Benefit Manage your messages just as if you
where in the office, making you more efficient.
i.e. - Microsoft Outlook Web Access , IBM Lotus
iNotes
22
CallXpress IN THE OFFICE AND ON THE ROAD
Powerful Hands
Free Speech Portal
Challenge An increasingly mobile workforce
Benefit Protects the safety of your organization
while allowing them to be more mobile.

• Place Calls

• Manage Messages

• Change System Preferences

• Locate Numbers

23
CallXpress IN THE OFFICE OR ON THE ROAD
Call Acknowledgement Lets you manage
multiple calls at the same time
Challenge To increase responsiveness to customers
Benefit Projects a better image to callers.
CallXpress Speech Server
24
Agenda

• Business Challenges
• Benefits of CallXpress in the Office and on the
  Road
• Ease of Implementation
• Support, Professional Services, and Training
• Company Overview

25
CallXpress. PROTECTS YOUR EXISTING INVESTMENT
CallXpress is easily deployed to extend and
improve your existing infrastructure
Challenge Need for centralized Administration
Benefit Allows you to spend less money while
enhancing your productivity and keeping your
information secure.

• Runs on Intel based server solution
• Microsoft Windows server operating system
• Global User Administration is the ideal system to
  manage multiple sites. This gives the
  administrator the ability to view multiple sites
  within a single view.
• Support regulatory compliance efforts

Global User Administration View
26
PBX Integration Support
A leader in developing traditional and IP based
integrations
Challenge Need to make a smooth transition to IP
telephony

• Supports over 250 PBX integration both
  traditional and IP PBX
• Supports up to 3 circuit-switched PBX integration
  per server
• Supports up to 1 circuit-switched PBX integration
  and 1 IP PBX integration per server

Benefit Future proof you transition to IP while
avoiding any unnecessary expenses.
27
E-mail Architecture

• Supported Clients

• Outlook 2000, XP, 2003
• Lotus Notes R6.03, R6.5.4, R7.0.1
• IBM DUC 1.2.3

• Supported Email Servers

• Microsoft Exchange 2000, 2003
• IBM Lotus Notes/Domino 6.03, 6.5.4. R7.0.1
• Novell GroupWise 6.5.5 and 7.0
• IMAP4 compatible email servers ie SendMail,
  Mirapoint and many others

• CallXpress supports both server based and
• client based unified messaging

28
Agenda

• Business Challenges
• Benefits of CallXpress in the Office and on the
  Road
• Ease of Implementation
• Support, Professional Services, and Training
• Company Overview

29
Our Support Model
You Are Always In The Capable Hands Of Your
Reseller. AVST Technical Support Providers Your
Service Provider With The Remote Technical
Expertise Needed To Effectively Manage Your AVST
Products After Installation Is Complete
GSP
Basic
Custom Plan
Standard Reseller Support Reseller Access To AVST Technical Support All Major And Minor Software Upgrades, Hot Fixes, And Service Packs. Resellers Can Call AVST During Regular Business Hours Resellers Can Call AVST During Off Hours For Emergency Assistance And AVST Will Respond Via A Callback ? ?
Custom Support Custom Support, Tailored To Your Unique Needs Can Be Designed. Standard Reseller Support And Xpresscare Are Required To Take Advantage Of This Option Certain Restrictions Apply. Please Check With Your Account Representative For Details ? ?
Direct Manufacturer Escalation Available Only Via Global Services Program ? ?
Spare Parts Local Spare Parts Stocking, On-site Parts Replacement Time Commitments ? ? ?
Custom Application Development ?
Custom Voice Prompt Development ?
30
XPRESSCARE SOFTWARE MAINTENANCE
AVSTs full software maintenance program
Offered in 1,2,3 year plans
Includes
Benefits

• All major and minor software upgrades.
• Hot fixes and service packs.
• Resellers who have AVST Certified Technicians
  receive technical support for systems during
  normal business hours.
• Emergency after hour technical support for
  Resellers on a call back basis for critically
  impaired systems.

• Reduces upgrade cost.
• Benefits of new technology such as VoIP, Speech,
  and Mobility.
• Maximizing and protecting your software
  investment.
• Reducing the cost of ownership of your software
  by taking advantage of AVSTs expertise.
• Ensuring that your system benefits from the
  latest software functionality, including security
  and performance.

Included with New Purchases and Software
Upgrades. Available to installed base of
CallXpress and PhoneXpress systems on any
version prior to 7.0.
31
AVST Services
AVST Services Are Designed To Assist Your
Services Provider In Giving You The Best
Implementation and Support Experience In Our
Industry
Custom
Standard
Implementation
Full Deployment ? ?
Project Management Assist ? ?
Dealer Technical Assist ? ?
Stage And Ship Program ?
Custom Development
Third Party Integration Development ?
Custom Application Development ?
Custom Voice Prompts ?
Support Services
Primary Reseller Support ? ?
In-Region Service Provider ?
GSP Customer Self Support ?
XpressCare Support ?
Training ? ?
Spare Parts Kits ? ?
32
Global Services Program
Always within Reach.
With AVSTs Global Services Program (GSP),
wherever you are in the world, the solution to
your unified communications needs are always
within reach. GSP features a truly global
implementation and support team, with outstanding
technical expertise and a focus on customer
service, all designed to support your Enterprise.
This highly trained team of Global Services
Partners, made up of your Reseller and the
network of certified AVST Service Providers, can
help you plan, build, and manage your unified
communications solution across your entire
organizations locations worldwide.
33
Global Services Program Offers
Implementation Services

• Full Deployment
• Project Management
• Reseller Assist

• Customer Development
• Server Pre-configurations

• Reseller Support
• In-region Support
• Customer Self Support

• XpressCare

Support

• Offer On-line Classroom Courses
• End-User
• Administrator
• Core Technical

Training

• Advanced Technical
• Enterprise Customer Self Support

• Spare Parts Kits
• 24X7X365 Parts Replacement Capability
• Local parts Depots in Key Geographical Regions

Spare Parts
Program Management

• AVST Single Point of Contact

34
Training Offerings
AVST Provides Both Online, Classroom and Mobile
Training for our resellers and customers. Our
classes are designed to prepare technical
resources for installation and maintenance tasks,
administrators for configuration tasks, and
end-users to effectively use our Products
Custom
Standard
Training
CallXpress
Core Technical ?
Administration ?
Specialized
Unified Messaging ?
Digital Networking ?
Speech ?
General
End-User ? ?
Train-The-Trainer ? ?
GSP Self Supported Site ?
Custom ?
35
Company Overview
36

• Thank you