ITQAN Experience

1
ITQAN Experience
Imaging, Electronic Document Management
Workflow

• Presented by Issam M.Ali
• Projects Consultant
• 21/10/2002

2
Agenda

• Welcome Note
• ITQANs Experience
• Hyperlink Your Organization
• Imaging Technologies
• Knowledge Management Technologies
• BPM and Workflow Technologies
• Case Studies

3
ITQANs Experience

• ITQAN has implemented more than 10 large projects
  in the field of Imaging and Electronic Document
  Management
• ITQAN is the market leader in the area of
  e-solutions with web-based technologies to
  support e-commerce and e-business advancements
• The regions leading IT e-enabler
• 100 nationally owned
• Longstanding relationships with customers
• Strong vendor partnerships
• 100 highly skilled professionals
• Offices in four locations across the UAE
• ITQAN is the quest for perfection

4
KM, DM, and WF Overview
5
Hyperlink Your Organization
6
Imaging Technologies

• It is the technology that transforms critical
  information in the form of paper, fax, and forms
  into business-ready content and delivers it to
  ALL your enterprise systems
• Coordinates and manages the multiple ways
  information enters an organization.
• Ensures the integrity of the incoming data.
• Converts the information into the proper formats
  for the backend system.
• Delivers validated and formatted content to
  enterprise or B2B process automation systems,
  triggering real-time fulfillment processes.

7
Imaging Technologies
Central Scanning Team
8
Collaborative Knowledge Management

• KNOWLEDGE

Knowledge is power Most valuable assets in your
organization People Knowledge What Salaries
are paid for? "If your employee cant locate
relevant business intelligence at the needed
time, the delay could mean lost revenue"
9
Collaborative Knowledge Management

• COLLABORATION

• Gathering a wealth of info is not enough. People
  need to work in context.
• Improve the way people work together
• Less time locating info problem solving, more
  time sharing ideas innovating Business is all
  about collaboration
• Decisions quality made by group is better than
  that made by 1
• Disclose the knowledge experience of your
  employees among others

10
Collaborative Knowledge Management

• KNOWLEDGE

• COLLABORATIVE

MANAGEMENT
11
Workflow Technologies - BPM

• BPM (Business Process Management) is an
  integrated platform within the IT framework for
  the design, development and deployment of
  applications that automate people intensive
  processes.
• BPM tools provide both an analysis of how
  processes are executed as well as a blueprint to
  ensure new initiatives are efficiently
  processedthey also aid in the implementation of
  package applications by easing re-engineering
  efforts, and by efficiently documenting
  employee roles. - Gartner Group

12
Workflow Technologies

• A focus on people-intensive processes
• Customization by multiple user groups (Roles and
  Rules)
• Flexibility
• Technological superiority
• Extension of enterprise applications
• Graphical Workflow Design
• Exception Handling
• Monitoring, Tracking, Measuring

13
Case Studies

• Etisalat
• Customer Documents Filing Management System
  (InputAccel) (more than 500,000 ppd)
• UAE Armed Forces (GHQ)
• HR Imaging Document Management System
  (InputAccel, ViewStar)
• Military Central Intelligence Department DMS
  (InputAccel, ViewStar)
• Department Of Planning (DOP)
• Imaging, DM and Workflow IN and OUT Mail
  Automation System (InputAccel, ViewStar)

14
Case Studies

• Al Bawardi OG - EMDAD
• Imaging, Faxing and Knowledge Management Systems
  (InputAccel, Livelink and RightFax)
• DTCM (Department of Tourism and Commerce
  Marketing)
• eGOV Solution, Imaging, Faxing, IVR and Knowledge
  Management Systems (InputAccel, RightFax,
  CallXpress and Livelink)
• OMD (Organization and Management Dep.)
• eGOV Solution, integration with SYBASE
  (InputAccel, Livelink, SQL, RightFax, )

15
Case Studies

• GHQ Military Works
• Backlog Conversion Services (25000 Maps),
  Livelink Document Management
• GHQ Finance Department
• Backlog Conversion Services (1.5M Docs), Livelink
  Document Management
• Naturalization Immigration (MOI)
• Backlog Conversion Services (4M Docs),
  InputAccel, Kofax and Livelink Document
  Management, integration with Oracle backend
  system
• More to come .

16
Department Of Tourism

• eGovernment Solution
• eFilling Correspondence Management System
  (Intranet based solution)
• eComplaints Web based Complaint Handling System
• eOSIC Web based tourist information System
  (Migration from an old system)
• eClassification entertainment Web based
  Classification Entertainment System
• Hardware (Servers Scanner)

17
Business Benefits

• Reduce space for handling paper files, DTCM had
  replaced the entirely paper-based filing system
  with an electronic one
• Faster access to files and documents, DTCM used
  to manually access and update the files which was
  a long and laborious process
• Provide online information about any complaint in
  Dubai and track the actions taken based on a set
  of predefined procedures
• Improve the decision making process by providing
  online reports
• Provide online tourism information for the public
  including statistics, tourism activities, lists
  of Hotels/Hotel Apartments, traders and many more
  
• Improve customer service, all requests (by Phone,
  Email, Fax and the Internet) are managed by a
  centralized system

18
Thank You

• Managing Business Processes

• ITQAN Your e Enabler