Unit 13 Examining the Travel Documents

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Unit 13 Examining the Travel
Documents

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Part One Warming-up

• At the check-in counter youll meet many
  passengers who take their travel documents and
  their belongings for check in. There are some
  situations which require your patience and
  skills. Discuss in pairs and tell your classmates
  how you handle the following situations.

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Discussion

• A passenger is holding a Japan airlines ticket to
  Tokyo. Unfortunately there are no Japan airlines
  flights to Tokyo today. Is it possible for a
  passenger to take other flights to Tokyo today?
  What should he do?
• A passenger is holding a China Eastern Airlines
  ticket to Hong Kong. He wants to fly there today
  but he hasnt got a seat yet.
• A passenger has just arrived at the airport for
  his flight MU567 to Singapore. Unfortunately he
  missed the check in and his flight.
• You notice that your passenger hasnt got any
  visa to Bangkok for a short visit.
• Flight MU5105 to Beijing has been delayed because
  of sudden change in schedule. The flight is
  waiting for some VIPs.

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Part Two Dialogues in Situation
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Dialogue A Confirming a Seat at Check-in

• I leave the return portion open.
• I hurried to take your flight.
• You may go the security check and then to the
  departure hall ready for boarding.
• Your travel documents are in order.
• Your flight will be announced 30 minutes before
  the departure time.
• Would you mind putting your baggage on the
  conveyor belt.

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Heathrow Airport Guide London Heathrow Security
Checks

• Enhanced security measures means that checking in
  can take longer than it used to. It is advised
  that you arrive at the airport in plenty of
  time
• International flights - check in 2 hours prior to
  departure
• European flights - check in 2 hours prior to
  departure
• Domestic flights - check in 1 hour prior to
  departure

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Dialogue B Reminding Standby

• Show-up
• Vacant seat
• Name card
• Fully booked
• Fully occupied
• Put your name on the waiting list
• Put you on standby

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Dialogue C Ticket Endorsement

• For an urgent business
• Air China honors Japan Airlines tickets
• Endorsement
• A written authorization
• Go to that counter further along the concourse on
  your right.

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JAL A Profile
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Japan Airlines International Co., Ltd.

• Company Activities  
• Scheduled and non-scheduled air transport
  services Aircraft maintenance servicesOther
  businesses relating to air transport and aircraft
  maintenance.

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Dialogue D No Visa On the Passport

• According to the visa requirements
• Obtain a visa
• U.S. embassy
• Deport
• Citizen of Australia

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U.S. Embassy and Visa

• A visa is issued by a U.S. Embassy or
  Consulate. A visa entitles the holder to travel
  to the United States and apply for admission it
  does not guarantee entry. An immigration
  inspector at the port of entry determines the
  visa holder's eligibility for admission into the
  United States.

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Who needs a visa?

• Anyone who is not eligible to enter the United
  States visa free under the Visa Waiver Program
  (VWP), or is not exempt from the visa
  requirement. Please note Travelers born in the
  United States and those who hold dual citizenship
  with the United States must enter and depart the
  United States on U.S. passports.

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http//london.usembassy.gov/cons_new/visa/index.ht
ml

• What type of visas are available?

Nonimmigrant Visas Immigrant Visas
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Immigrant Visas

• An immigrant visa is required of anyone who
  wishes to enter the United States to reside there
  permanently, whether or not that person plans to
  seek employment in the United States. U.S.
  immigration law provides for the issuance of
  immigrant visas in four general categories
  immediate relatives, family based, employment
  based and Diversity Immigrant Visa Program, known
  as the "green card" lottery.

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Nonimmigrant Visas

• The following provides information on visa
  requirements for travelers to the United States
  who wish to visit, work or study for a temporary
  period. The type of visa required will depend on
  the purpose of your travel. Many travelers
  seeking to enter the U.S. for business or tourism
  for less than 90 days will be eligible to travel
  to the United States visa free under the Visa
  Waiver Program.

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Visa Services

• Important Security Notice
• Please do not bring mobile phones or any
  electronic devices, such as Blackberries, iPods,
  or PDAs as they are not allowed within the
  Embassy.
• Do not bring large bags, such as backpacks,
  suitcases or packages to the interview as there
  are no storage facilities on Embassy grounds.
  Click on the following PDF file for a list of
  Left Luggage storage facilities.
• Applicants are required to queue outside even in
  inclement weather. Please, therefore, do not
  arrive at the Embassy more than 30 minutes before
  the scheduled appointment time.
• Only applicants with appointments will be
  admitted into the Embassy. Exceptions will be
  made only if the applicant is under 18, if the
  applicant requires an interpreter or if the
  applicant is disabled and requires assistance.
  The parent or guardian, interpreter or carers
  name must be on the appointment list. Local
  authorities will not permit anyone to wait
  outside the Embassy, so please do not bring
  anyone else with you.
• Applicants who do not follow these instructions
  will experience considerable delays at the
  security check point which could result in the
  interview being cancelled.

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American Embassy

• US Consulate ?????
• 1469 Huaihai Zhong Lu near Wulumuqi Zhong
  Lu????1469? ???????
• 6433-6880
• shanghai-ch.usembassy-china.org.cnIRCShanghai_at_yah
  oo.com
• Open Mon-Fri 830am-1130am 130pm-430pm

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About the Consulate

• U.S. Consulate General in Shanghai
• The main Consulate General building is housed in
  an early Twentieth Century mansion located in the
  French Concession of the city at 1469 Huai Hai
  Zhong Road. Designated a historical landmark, the
  stately mansion is reputed to be originally owned
  by the Finance Minister in the Qing Dynasty
  Government and one of Chinas more prominent
  entrepreneurs. The Consulate General also as
  offices in the Westgate Mall and the Shanghai
  Centre on Nanjing West Road. 
• The U.S. Consulate in Shanghai strives to promote
  U.S policy and achieve greater understanding of
  U.S. policies and values in Shanghai and in
  Anhui, Zhejiang and Jiangsu Provinces.  The
  Consulate also helps American lawmakers, policy
  makers and opinion makers and stay informed about
  the environment in this most dynamic region of
  China.Among the Consulates key missions are
  to advocate U.S. trade policy goals, support WTO
  implementation and market-based reforms and
  encourage a more rules-based governing system. To
  achieve these goals the U.S. Mission works with
  local government leaders, academics, think-tanks,
  journalists and students.
• In addition, the Consulate handles hundreds of
  visa non-immigrant visa applications daily,
  providing the vast majority of applicants the
  opportunity to visit the U.S. for education,
  business, tourism, or family visits.   The
  Consulate also serves more than 8,000 American
  citizens living in the consular district,
  providing information and both routine and
  emergency services.

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The American Embassy in China

• ??????????????3? ??, ?? 100600?? 86 10
  6532-3431
• ???????????????, ???, ????1469?. ?? 200031??
  (86-21) 6433 - 6880 ?? (86-21) 6433-4122
• ?????????????????4? ??,???,?? 610041 ?? (28)
  8558-3992, 8558-9642 ?? (28) 8558-3520????
  consularchengdu_at_state.gov
• ?????????????????????????1? ??510133??
  (86-20) 8121-8000 ??(86-20) 8121-9001
• ???????????,??????????52???? 110003??
  24-2322-1198 ?? 24-2322-2374

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Dialogue E Passport Expired

• The expiration date is Sep. the 10th.
• I will get my supervisor.

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Terms

• Endorsement
• Concourse
• U.S embassy
• Deport
• Expiration date
• Terminal

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Concourse airport facilities

• An airport concourse is a large open area for the
  gathering or passage of crowds.

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Travelers walking through airport concourse
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Port of Polandhttp//www.flypdx.com/PDX_Terminal_
Map.aspx
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Port of Poland
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Terminal building
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Terminal
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Part Three Language Practice

• Situational Responses----1
• Mr. Wang wants to go to Hong Kong. He has got a
  China Eastern Airlines ticket but has not
  reserved his seat yet. He goes to the check-in
  counter for a seat but is told that the flight is
  fully occupied. The agent recommends him a
  standby, for there may be a last minute
  cancellation.

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(At Air China check-in counter)

• P Hello. Id like to check in for your flight
  to Hong Kong.
• A ____________________________________________.
• P Here is my passport. Ive got a ticket but
  havent confirmed my seat yet. Are there any
  seats available on your flight to Hong Kong?
• A ____________________________________________.
• P What a shame! I must leave today. Is there
  any other way to help me out?
• A ____________________________________________.
• P Thats good. I like your idea. I hope there
  is a last minute cancellation.
• A ____________________________________________.
• P My name is Wang Wei. Ill be back about 30
  minutes before flight departure.
• A ____________________________________________.
• P Heres my mobile phone number. Im expecting
  your call.

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Part Three Language Practice

• Situational Responses----2
• Mr. Blake bought an Air China ticket in
  Beijing Office on FlightCA937 to London for next
  Thursday. This morning he received an E-mail from
  his parents who asked him to come back two days
  earlier. That means he should start his journey
  the day after tomorrow, next Monday. Air China
  has no flights on Monday. Mr. Blake wants to take
  Lufthansa flight to London, but he is asked to
  get an endorsement from Air China.

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(At Lufthansa check-in counter)

• P Morning, sir. Is this the check-in counter
  for Lufthansa flight to London?
• A _____________________________________.(seats
  available)
• P May I have a seat on your flight?
• A _____________________________(check the
  ticket and passport)
• P Im holding an Air China ticket. They dont
  have a flight today. I want to take yours. Do you
  handle the ticket?
• A _________________________________(honor an
  Air China ticket but need an endorsement)
• P Why do you need an endorsement of Air China?
• A ______________(get a permission from the
  designated carrier of Air China)
• P I see. Do they have an office at the airport?
• A _______________________(have a representative
  at the airport)

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Part Four Communication Activities
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How will you deal with the following
passengers? Discuss in pairs and tell your
partner what you are going to do for these
passengers

• Mr. Smith holds an air ticket to Singapore but
  has no reservation. He insists on going.
  Unfortunately, however, the flight has been fully
  occupied. Advise him to go on standby or take the
  next flight.
• Mr. Taylor plans a trip to Thailand. As this is a
  short visit, he takes it for granted that he need
  not get a visa. On the contrary a visa is
  required for an Australian visiting Thailand.
  Advise him to request a visa from the embassy and
  change his reservation.
• Mrs. Cruse holds a Japan Airlines ticket to Los
  Angeles. As there is no Japan Airlines flight to
  Los Angeles today hed like to change to
  Northwest Airlines. Although Northwest Airlines
  honors Japan Airlines tickets, it still needs a
  written authorization from Japan Airlines. Try to
  explain this to your passenger and advise him to
  take his ticket to the Japan Airlines Office for
  an endorsement.

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Thank you for your listening!

• Presented by Gao Feng