CHAPTER 1 and MODULE A

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CHAPTER 1 and MODULE A

• The Information Age in Which You Live
• Changing the Face of Business
• Computer Hardware and Software

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• Why do we need to Study MIS?

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INTRODUCTION

• Information age
• Knowledge worker
• Outnumber all other types of workers at least
  four-to-one

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Opening Case Cell Phones Doom Phone Revenues
for Hotels
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Opening Case Cell Phones Doom Phone Revenues
for Hotels

• The year 2000 typical hotel could budget annual
  revenue of 1,274 per room for in-room phone
  charges
• The year 2009 typical hotel could budget annual
  revenue of only 178 per room for in-room phone
  charges
• Cell phones and technologies of all kinds are
  transforming entire industries

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INTRODUCTION

• Business must drive technology
• You live in a digital age
• Average American relies on more than 250
  computers per day
• MIS Management Information Systems

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Telecommuting

• Advantages?
• Disadvantages?
• Who can telecommute?
• Who cannot telecommute?

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Three Key Resources

1. Information
2. People
3. Information Technology

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MIS Resource 1 Information

• Intellectual asset hierarchy data, information,
  business intelligence, knowledge
• Data
• Information
• Business Intelligence (BI)

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Information Resource
Information is often aggregated data that has
meaning such as average age, youngest and oldest
customer, and a histogram of customer ages
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Information Resource

• Business intelligence (BI) collective
  information about
• Customers
• Competitors
• Business partners
• Competitive environment
• BI can help you make important, strategic
  decisions

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Information Resource
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Information Resource Quality Attributes

• Timeliness
• When you need it
• Describing the right time period
• Location (no matter where you are)
• Form (audio, text, animation, etc)
• Validity (credibility)

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Information Resource Organizational Perspective
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Information Resource Flows of Information

• Upward
• Downward
• Horizontal
• Outward/Inward

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Information Resource What It Describes

• Internal
• External
• Objective
• Subjective

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MIS Resource 2 People

• People are the most important resource in any
  organization, with a focus on
• Technology literacy
• Information literacy
• Ethical responsibilities

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People Resource

• Technology-literate knowledge worker knows how
  and when to apply technology
• Information-literate knowledge worker
• Can define information needs
• Knows how and where to obtain information
• Understands information
• Acts appropriately based on information
• Ethics principles and standards that guide our
  behavior toward other people

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People Resource - Ethics
You always want your actions to fall in Quadrant
I both ethical and legal.
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MIS Resource 3 Information Technology

• Information technology (IT)
• Two categories of technology
• Hardware
• Software

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Information Technology Hardware and Software
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Information Technology Hardware

1. Input device
2. Output device
3. Storage device
4. CPU
5. Telecommunications device
6. Connecting devices

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Six Categories of Hardware
Video card (connecting)
Keyboard (input)
CDs (storage)
CPU
Cable modem (telecommunications)
Monitor (output)
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Information Technology Software

• Two types of software
• Application software
• System software
• Operating system software
• Utility software

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IT SYSTEMS IN SUPPORT OF BUSINESS

• Competitive advantage
• Use technology for
• Operational excellence
• Major business initiatives
• Decision making
• Organizational transformation

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Systems Support

• Online transaction processing (OLTP)
• Online analytical processing (OLAP)

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Systems

• Transaction processing system (TPS)
• Customer self-service system (CSSS) OR Customer
  Integrated System (CIS)

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Systems

• Management Information System (MIS)
• Types of Reports
• Periodic
• Summarized
• Exception
• Comparative
• Ad hoc

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Systems

• Collaboration System OR Workgroup Support System
  (WSS)
• Groupware
• Team dynamics
• Group scheduling software
• Electronic meeting software
• Videoconferencing software
• Whiteboard software
• Document management
• Applications development

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Systems

• Decision Support System (DSS)
• Artificial Intelligence (AI)
• Executive information system (EIS)