ERP ?????

1
????? ??????
???? ??????
???? ??????
?? ??? ?????? (??????)? ??? ??? ??????
(??????)? ???? ??? ?????? (??????)? ??? ???
????? (???? ??? ?????)? ???? ????? ?????
(??????, ??????)?
???????? ????? ???? (???????)? ?? ???????
??????? ?????? (???????)? ???? ?????? ?? ?????
(?????)?
???? ?????? ?????? ???? ??? ????? (??????,
???????)? ??? ???? ?????? (??????, ??????)?
2
????? ???????? (???????)
????? ????? (???????) ??? ?????? ?????? ( ?????
??????) ???? ???? ?????? ??????? ( ???????????
??????)
????? ???????
????? ?????? ????? (?????? ??? ????????) ?????
????? ??? ?????? ????? (???? ???????) ???? ????
?????? ??????? ( ?????????? ??? ??????? ???????)
3
????? ????? ???? ?????

1. ???? ???????
2. ????? ???????
3. ????? ??????? ??? ????? ???????
4. ?????????? ???/????
5. ???? ????? ???????
6. ????? ??????? ?????? ?????
7. ????? ??????? ?????? ?????

4
??? ????? ?????? ???? ????

• ?????? ???????? ????? ?? ?????? ??????? ???????
  ?????? ???????
• ???? ????? ????? ????? ?????? ???? ????????
  ???????,?????????
• ???????? ??????? ??????? ???.
• -?????? ????? ????? ??? ???? ???? ???? ?? ???????
  ????????, ????
• ?????? ??????? ??? ??????? ?????? ???????.
• -?????? ????? ???? ?????? ??????? ?????? ?????
  ??? ?? ???????.
• - ????? ??????? ?? ?? ???????? ?????? ??????
  ??????

5
????? ????? ?????? ?? ???? ?????? ?? ????? ????
????? ????? ???? ?? ???? ???? ??????
?????. ????? ????? ?????, ????? ? ???? ?????
??????? ?????, ?????? ??????? ?????? ??????,
?????? ????? ????? ?"? ???????. ????? ?????,
????? ? ????? ???? ????? ?????? ????? ?????
6
????? ???????? ?????

• ??????? ?? ???? ?????? ???? ???? ?????? ?????
• ??????? ?? ?????? ?????? ???? ??? ?? ????
• ????? ?? ??????? ??????? ?? ??? ????? ???? ?????
• ????? ?? ??????? ??????? ?? ??? ????? ?? ??????
  ??????

7
???? ????? ????????
?? ????? ????? ?? ???? ???? ?? ???????
???????? ??????? ?????? ???? ?? ????????
???????? ??????? ?????? ???? ?? ??????? ????????
(????????) ?? ??????? ???????? ???????? ??????
1.???? ?????? ?????? ??????
?? ??? ????? (?????? ??????) ?? ???? ?? ?????
???? ???? ?? ????? ?????? (??? ????? ?????) ??
????? ?????? (????? ???? ?????? ???) ?? ???????
???????? ?????????? ?? ????? ???? ??????
(leveraging) ?????? ???? ????? ????? ???? ??
??????
2. ???????? ?????
8
???? ????? ???????? ????
3. ???? ??????
?? ?????? ????? ?? ?????? ????? ?? ??????
?????? ?? ?????? ?????? ???? ?? ?????? (???,
??? ???, ????, ??????, ??????) ???? ???? ??????
???????? ??????
4. ?????? ??????
?? ?????? ???? ?? ??? ???? ?? ???? ?? ????
??????? ?????? ?? ?????? ?????? ????? ?? ????? ??
?????? ?????? ?????? ??????? ?? ?????? ????
??????? ??????????
9
???? ????? ???????? ????
?? ??? ????????? ???? ?? ??? ??????? ?? ?????? ??
??????? ?? ?????? ????? ??????? ????? ?? ??????
???? ??????? ?????? ??????? ?? ??????? ?? ??????
???? ????? ???????? ???????? ???????
5. ????????- ????? ????
6. ?????? ??????
?? ????? ???? ?? ??????? ???? ?? ????? ????? ??
?????? ?? ???? ?? ????? ?? ?????? ???? ??????
10
???? ????? ???????? ????
7. ????? ??????? ??????
????? ??????? ?????? (??????? ??????? ???) ?????
???? ????? ??????? (??????? ??????? ???) ?????
???? ????? ?????? ?? ??????? ????? ????? ??????
??????? ????? ?????? ??????? ????? ?????
?????????
8.????? ???????
??????? ?????? ????? ????? ?????? ?????
?????? ?????? ?????? ????? ??? ?????? ????
???? ?????? ?????? ????? ??? ?????? ????
?????? ?????? ?????? ????? ??? ?????? ????
???????
11
?????? ???? ?????????

• ????? ???? ???????? ????? ????? ?? ??????, ????
  ???????, ???????, ???????? ??????? ?? ???????,
  ??????? ?? ????? ?????? ??? ??????

12
?????? ???????? ???????

• ????????
• ????? ???? "?????? ????? ????? ???? ???? ??? ???
  ???? ????? ??-??? ?????, ?"? ?????? ?????? ?????
  ?????? ????? ???? ????? ??????" (????? ??????)
• ??????
• ????? ???? "???? ????? ?????? ??????? ???? ????"
  (????? ??????)

13
?????? ?????? ????????? ?????? ?????? ????
????????? ???????
14
???? ?????? ?????????COMPETITIVE FORCES MODEL
(Porter 1980)
15
????????? ????????? ?? ?????? ?????????

• ????? ??????
• Citibank ????? ?? ??????? ??? ????? ?- DEBIT
  (1977)
• ????? ?????
• ????? ?????? ???????? ????? ????
• ???? American Express ????? ????? ?????? ???
  ????? ?????? ??????? ????????
• ????? ???? ????? low-cost producer
• ???-???? ??????? ????? ????? ?????
• ????? ????? ???????? ?? ????? ?/?? ??????
• Baxter stockless inventory

16
Stockless Inventory Compared to Traditional and
Just-in-time Supply Methods
17
???? ????? ???? (????? 1985)

• ????? ???? ??? ???? ?? ???????? ???????? ???????
  ?????. ????????? ??????? ?????? ?? ???? ?????
  ???????
• ???????? ??????? (Primary Activities )
• ???????? ?????? ?? ?????? (Support Activities)
• ???? ????? ???? ????? ?? ??????? ?????? ????????
  ???????? ???? ???? ????? ????????? ?????? ????
  ??? ??????? ???? ????? ????? ???????? ???????
  ?????

18
????? ???? ?????? ???????? ???????? ??????? ??
19
???????

• ????? ????
• ?????
• ?????????
• ????
• ????? ???????

20
??????? ????????

• ????? ????? ???? ???????? ????? ???????? ???????
  ??????? ????????? (??????)
• ????? ????? ?? ????? ??, ??? ?????? ?????
• ????? ????? ???? ???????? ???? ?????? ???????,
  ?????? ????
• ????? ????? ?? ????? ???? ???????? ??????? ????
  ??????? ??????? ??????
• ????? ?????
• ????? ???????
• ????? ????? ??????? ???????, ????? ??????????
  ????????, ????? ?????????

21
???? ?? ???? ?????? ????????? - ?? ??? "????"
?????? ??????? ????? ????? ??????? ?? ??????
????? ????

• ???? ???? ?? ???????? ??????? ?????? ????????
• ???? ????? ?? ??????? ?????? ?????????
• ???? ????? ??????? ????? ??????
• ???? ????? ?? ??? ?????? ??????
• ???? ???? ????? ????? ???????? ???????????
• ???? ???? ?? ?????? ????? ???? ????? ?????? ????
  ??????
• ???? ????? ?????? ?? ??????? ?????? IT?
  ??????/?????, ?????? ???????, ??????, ?????

22
??????

• ?????? ??? ???????? ????????
• ????? 2 ?????? ?? ????? ?????? ???? ?????? ????
• ????? ???? ????? ??????? ???? ???? ????? ??????
  ?????? ???????? ????? ????? ??????

23
????? ???????? ?UML
24
ERP ????? ????? ???? ?- ?????

• ERP
• ???? ?????? ???? ??????, ????? ?????? ?? ??
  ??????? ??????? ??????? ??? ???? ?????? ???????
  ??????????, ??????, ??????, ????? ??????? ?????.
  ??? ?????? ?? ????????? ?????? ?? ?????? ??????
  ???????? ?? ??????? ??????? ?????? ???????.

25
ERP????? ?????? ?????? ?????
????? ????? ????? ?????? ?????,????? ??????
???????
1. ????? ????? ???????-
2.????? ????? ?????
?????? ?????? ??????? ???????? ???????? ??????
?????? ??????? ???????? ????? ?????? ????? ???
?????? ????? (????? ??? ????) ???? ???????
???????? ?????? ?? ??? ?????? ????? ????? ?????
????? ??????
3. ????? ???? ???? business process re-engineering
?????? ??????? ???????? ?????? ??????? ?????
??-????? ????? ?????? ????? ????? ??-?????
????? ???? ????? ??????? ???? ????? ????????
?????? ?????????
26
????? ?????? ?????? ?????ERP
4. ????? ?????? ??????
?????? ??????? ?????? ??? ??????? ??????? ????
???? ?????? ??????? ?????? ??? ??????? ???????
??????? ???????? ?????? ??????? ??????
?????????? ??? ??????? ??????? ??????? ????????
(e-business)
5.????? ????
?? ?????? ???? ????? ???? ?? ?????? ????? ???????
???????? ?? ?????? ???? ?????? ????? ????? ??
?????? ???? ?????? ????? ?????? ?? ?????? ????
????? ?????? ??????? ???? ??? ??????? ????????
27
????? ?????? ?????? ?????ERP
6. ????? ????? ?????????? ??????
????? ?????? ????? ?? ?????? ???????? ???
??????? ?????? ??????? ?? ??? IT ????? ????
?????? ??? ????? (??? ???) ??????? ??????? ?????
??? ??????? (??????? ??????? ??????) ?? ???? ???
?????? ?????? ???? ??????? ????? ???? ??? ????
?????? ????? ???? ??????? ???????? (????
???????)
28
ERP ????? ?????? ??????
?????? ????????????? ?? ????? ?????? ?????
??????? ?????? ?? ??????
????? ??????/??????/????? ????? ????? ???????
29
ERP ?? ???? ?? ????? ?
???? ??????????? ??????
????? ?????? ?????
?????? ????? ??? ?????? ?????? ???? ?????
??? ???? ?????? ???????? ???? ?????? ??? ??????
????? "???? ?? ????" ??????? ?????? ????? ????
????? ????? ???? ??????
30
What is the ERP Solution
31
?????????? ?? ??????
????????? ?? ???????
????? ???? ??? ???? ??? ?????? ???? ??????
????????? ?? ????
??? ?????? ??? ???? ?????? ?????????? ?????
????? ???
32
?? ???? ?????? ????ERP
???????? ?????

??????? ??????
????? ??????
??????? ???????
????? ??????
????? ?????? ???????
?????????
???????
33
1
????? ????? ??? ?????, ??????, ?????, ??????
??????? ??????
34
??????? ?????? ?????? ???? ????? ????? ??????

• ???? ???????
• ????? ??????
• ????? ????????
• ????? ??????
• ?????

Organization have competitive advantage when they
provide more value to their customers or when
they provide the same value at a lower cost ? The
Value Chain Model ?
35
?? ?????? ???????
???
??????? ???????
?????? ???????
????? ????????
??? ??????? ????
???? ??????
????? ????? ??????.??????
?? ???
?????? ????
???? ??????
????? ????
????? ?????? ????? ?????
36
???? ??????? ?? ????? ERP
?????? ?????
????????
????? ??????
????
????? ??????
????? ?????
????????
?????
????? ?????
?????
?????

???????????????
????? ????

• ??? ???
• ??? ?????
• ?????

????? ????
37
ERP ?? ???? ?? ????? ?
????? ?????? ???? ???? ?????????? ?????
????? ??? ????? ?????? ???? ?????
38
???????? ??????? ?????? ERP

• ????? ????
• ???? ??????
• ????? ??????
• ???
• ?????

• ?????????
• ?????? ?????
• ???
• ????
• ?????
• ?????
• ?????

39
???????? ??????? ?????? ERP

• ???????
• ????????
• ????? ??????
• ???? ??????
• ????? ????????
• ????? ?????
• ??????
• ????? ?????
• ??????
• ?????

• ??????? ???????
• ????? ????? ??? ???? (PLM)
• ????? ???? ????? (SCM)
• ????? ???? ????? (SRM)
• ????? ???? ?????? (CRM)

40
??????? ??????-???? ??? ????
????? ???? ?????
????? ?????? ?????
????
????? ????? ????, ????? ?? ????
????? ?????, ????
????? ?????? ?????
????? ????? WORD
????? ???????????
????? ????
?????? ????
?????
41
?????? ?????
??????? ?? ?????? ??????? ????? ?????? ????
????? ??? ???? ??? ?????????? ???? ???? ??????
???????? ??????? ?????? ????? ?? ???? ????
?????? ?????????? ???? ????? ????? ????????
42
????? ??????-????? ??????
?????? ?????? ?????? ??????? ?? ???? ?????? ????
?? ??????? ??????? ???? ???? ????? ??????
?????????? ????????????? ?????? ?????? ??????
????? ???????? ?? ?????? ??????
43
????? ?????

• ???? ?? ?????? ???????? ???? ?????, ?? ????? ????
  ??? ??? ???? ???????, ??????
• ????? ?????
• ???
• ????? ??????
• ???????? ???? ????? ??????? ??????? ????? ???????
  ???? ?????
• ????? ???? ?? ????? ????
• BPR Business Process Reengineering

44
?????? ????? ?" ???????? ????...
????? ?????? - System Integration
????? ????? ????? ??????, ??? ??? ???????
????? ????? ?????? ????? ?????? ??????? ???
?????? ?????
45
???? ??????? System Approach

• ???? ???? ??? ?? ?????? gt
• ????? (?????????) ?? ?????? ????
• gt ERP
• Enterprise Resource Planning

46
??? ????? ERP?

• ????? ????? ???
• ?????? ??????? ??????? ???????
• ????? ??????? ????????? ??? ???????? ?????
• ????? ???? ???? ???
• ???? ???? ?????? ???-???????
• ??? ????? ?? ?????? ???????? ????????

47
???? ?????????? ?? ERP

• ???????? ?????? ??????
• ????? ?????? ?????
• ??? 2000
• ??? ?? ??????? ?????? ???? ????????
• ????? ????? ?????? "??????" ????? ??? ?????
• ???? ??????, ?????? ????? (??????? ???????)
• ???????

48
?????? ??????? ?????????

• ??????? ???? ?????? ??????
• ???? ???????? ???????
• ???? ????? ?????? ??????? ??????
• ???? ??? ????????
• ??????? ??????
• ???????? ?????? ???????

49
??????? ?????? ERP

• ??????? ??????? ?? best practices
• ?????? ?????????
• ???? ?????? ?????? ?? ??? ??????????
• ????? ????? ?????? ??????
• ????? ??????

50
ERP ?????? ?????? ??????
????????? ??????????? ??? ??????? ????? ???????
???????? ??????? ?????? ????? ??????? ????? ????
??? ??????? ????? ????? ????? ?????? ?????
?????? ????? ?????? ??????? ????? ?????? ?????
????? ????? ????? ?????? ????? ????? ?????? ?????
?????? ?????
????? ??? ????????? ????????? ?? ??????
51
ERP ??????? ????? ??????
??? ??????? ???? ?? ?????? ????? ??????
????? ???? ?????? ?? ?????? ?????? ??????
?????? ???? ????? ?????? ?????? ???????
?????? ????? ?????? ???? ?????? ?????? ???
??????
52
ERP ???????? ??
??????? ?? ?????? ???
????? ??????? ?????? ?????? ???????????? ??????
?? ???? ????? ??????? ?????? ??????? ???????
??? ??????? ?????? ?? ????? ???????
???????????? ?????? ????? ?????? ????
53
ERP ???????? ??
????? ????
??????? ?????? ?? ?????? ?????? ????? ????? ????
?????? ???????? ????? ?????? ?????? ?????
?????? ???????? ?????? ?? ?????? ?? ?????? ??????
54
??? ??????
????? ????
?? ?? ????? ???? ? ERP ?? ?? ????? ???? ????
????? ????? ??? ?????? ,???????? ??????????,
????? ?????? ?????? ????? ?????????? ???????
??????
55
ERP ???????? ??
????? ???????
????? ???? ????? ?????? ????? ????? ??????
?????? ??????? ????? ????????? ????? ??????
???????? ?????? ??????
56
ERP ???????? ???????? ????? ?
???? ??????? ?????? , ????? ????????? ????? ??
???? ?????????? ????? ?????? ???? ???????? ??
?????? ?????? ??????? ?????? ?????? ??
?????? ???? ?????? ????? ?????? ?????? ????? ???
??????? ???????? ????? ????? ?????? ??????
??????? ???????? ???????? ????? ???? ????
???????? ??? ???????? ?????? ????? ???? ?? ???
????? ???? ?????? ????? ?????? ?????? ?????
?????? ????? ????? ????? ???? ????? ???????
??????? ???????? ????? ?????? ????? ??? ?????
??????
57
ERP ???????? ???????? ??
???? ?????? ???? ????? ??????? ?????? ???
???????? ????? ??????? ???????? ????? ?? ??????
?????? ???? ??????? ?? ?????? ??????? ??????
?????? ?????? ????? ?????? ??????, ??????? ?????
??????? ????? ?????? ????? ???? ????? ?? ??????
???? ?????? ????? ????? ??? ????? ???? ??????
?????? ??? ERP ??????? ???? ????? ?????? ????
????? ???? ???? ?????? ??? ??????
58
????? ????? ?????? ?????? ERP
??????? ???? ?? ?????? ?????? ???? ?????? ??
?????? ??????? ??????? ????? ?? ?? ???????
?????? ?????? ??? ????? "?????" ?????? ?????
??????? ??? ????? ????? ???????? ?????? ???
?????? ????? ??? ???? ?????? ????? ????? ??????
59
ERP ????? ?????? ?????
VANILIA
PERFECTION
????? ???? ??????????? ????? ????? ??????
??????
????? ???? ???? CUATOMIZATION "????? ?????
??????" ?????? ?????? ????
60
????? ?????? - ?????????
????? ????? ??? ?? ???? ????? ??????? ???
?????? ???????? ?????? ?? ??????, ???????
??????, ???????, ????? ???? ???? ???? ??????? ??
?? ????? ?????? ????? ????? ??????? ???? ?????
?????
61
??? ???? ???? ???????? ????

• ???? ???????? ?? ????? ??????? - ????.
• ????? ???? ???????? ?? ?????? ????.
• )????? ?????? ???? SUPER USERS.(

62
??? ???? ???????

• ????? ???? ?????
• ????? ??? ????????
• ????? ??? ??????? ????? ?????? ?? ???????? ??
  ????? ????? ?????? ???? ???? (???? ?????? ??????)
  
• ) ????? ????? ???? ?????? QA) ???? ?????? ?????.

63
????? ??????? - BPR Business Process
Reengineering

• ????? ?? ?????? ???????? ???????
• ????? ????? ????? ?? ??????
• ????? ?????? ????? ?????? ?????? ????? ??????
  ???????
• ????? ???? ?? ???????? ????? ?
• ????? ????????
• ????? ??????
• ????? ?????
• ??????? ??????
• ????? ??? ????
• ?? ????? ?? ?????? ?????? ???????? ??????? ?????
  ?????????? ?? ??????

64
????? SAP ????? ??????

• ????? ?????? ?- SAP. ?? ??????? ??
  ?????? ?????? ...
• ??? ?? ?? ????? ?? ?????.
• ???? ???? ???? ?? ???????? (Change Management)
  ????? ???? ?? ???????? "??????" ?????.
• ?????, ???? ?????? ?????????? !
• ???? ? ?? ???? ?????? ?? ?????? ??? ??? ?
• ????? ?????? "????? ???????" (Change Agents)
  ??????.
• ????, ????? ?????? ?? ??? ??????? ?????? ??????.
  

65
????? ????? ??????? ERP
????? ????? ERP ?????? ?
????? ???? ???? (RFP) ??????
????? ???? ?????? ???? (?????,?????,????? ??????
?????? ??? ) ?
????? ???? ??????? ???? (???? ????)
???? ???? ???????? ?
66
???? ????? ????? ??????? ERP
????? ???????? ?"? ??????? ?????? ?? ?????? ????
?????? ??? ???? ???????? ?(Blueprint)
? ? ? ? ?
???? ?????? ?????? ?????? (???? ????? ??????)
????? ??????? ?? ?????? ???? ?? ?????? ????
????? ???? ?????? ?? ????? ?????? ??????? ?????
????? ?? ??? ? TO-BE (Realization)
?????? ????
67
???? ????? ????? ??????? ERP
????? ???????? ???????? ??????
?????? ??????? ???? ?????????? ?????? ?? ??????
?????? ???????? ??????? ??? ??? ????? ??? ???????
????? ?????? GO LIVE!
????? ???? ?? ????????
?????? ?????? ??????? ???????? ??????
68
???? ??????
???? ????? ??? ?????? ????? ???????? ????? ?????
?????? ?????? ?????? ????? ???????? ??????????
??????? ???? ???? ?????
69
ERP ?????????? ????? ?????? ?????
????? ????? ????????? ???
????? ???"? ???? ?????
??? ?????
??? ????? ??????
???? ????? ???? ?????
???? ???? ?????
70
????? ???????? ??????
???????? ?? ??????? ???????? ????? ??????
????? ????? ??????? ???????? ?????
??????? ??????? ????? ???? ??????
71
????? ???? ????? ????????? ?????
?????? ????? ??? ??? ??????? ??? ????? ????
????? ?????? ?????????,?????? ???????
????????? ???? ???????????? ?????? ??? ????
????? ????? ???? ??????? ??????? ?????? ,
?????? ??????? ????? ???? ??????? ??????? ??????
?????? ????? ?? ?????? ????? ????? ??????
72
????? ??????????
???????
???????
???? ??????? ???????? ????????? ???? ????? ?????
?????? ??????? ????????? ??????? ?????? (?????
????? ?????)
???? ?????? ????? ???? ?????? ????? ???????
????? ????
73
??????? ????????? /?????
???????
???????
?????? ???? ???? ?????
??????? ???????
?????? ?????? ????? ????? ???????
?????? ???????

????? ??????? ??? ??? ???
????? ?????? ?????? ????? ?????

74
???? ??? ?????? ERP ??????? CRM
??' ??????
C.R.M
75
E-BUSINESS

• Electronic Business
• ???? ???????? ??? ?????.
• ????? ???? ???????? ?????? ??????? ?????? ?????.
• ????? ????? ?????? ??????
• Business to Business ???? ??? ????? ?????.
• Business to Consumer ??? ???? ?????.

76
???? ???????? ????

• MARKET PLACE
• ????? ???????? ????? ?? ??????? ??????? ??????
  ?????? ?? ????? ????? ??? ?????.
• ????? ???? Content Management- ????? ?? ???????
  ??????? ???? ????? ?????? ?? ?????? ??? ????? .
• ????? ??????? BackOffice ????? ??????? ????????
  ??????? ??? ????? ERP
• ????? ?? ????? ???? ????? .

77
??????? ?????? ??????? ????
78
SAP

• ???????
• ?????? ????
• ???? ??????????? ?? ?? ????? ?????? ?????
• ???? ?? ?? ??????? ???????

• ????????
• ????? ???? 1972 ?? 5 ??????? ????? IBM
• ???? ????? R/2 ?? ????? mainframe
• ? 1992 ????? R/3 ????? ??? ????

• ??????
• ??????? ????? ??????
• ?????? ?????
• ????? ????? ? Mid/Small Market

79
People Soft

• ????????
• ????? ???? 1989
• ?????? ?????? ??????? ????? ?????? ????
• ????? ?? ?- 70 ???? ?????? ?????-???? ?????

• ???????
• ???? ?????? ???? ?????
• ????? ???
• ???? ????? ????

• ??????
• ??????? ? ERP ?????? ????
• ?????????? ?? ??????
• ?????? ERP ?????

80
Baan

• ???????
• Dynamic Enterprise Modeling
• ?????? ????? ERP ?????? ?????

• ????????
• ????? ???? 1978 ?? ????? Baan ??????
• ????? ???? ?????? ? ERP ? 1995
• ????? ????? ??????? ERP ?????? ?????

• ??????
• ????? ??????
• ???? ??????? ?????
• ????? ?????? ????? ?????? ?ERP

81

• ????????
• ???? ??????? ????? ?????? ???? 1993
• ???? ????? ???? NX ????? ERP ?????? ??? ????

• ???????
• ????? ? ERP ???????? ??????
• ???? ??????? ?????
• ?????? ????? ???? ???? ???????

• ??????
• ????? ???? ?????
• ???????
• ????? ?? ??? ??????? ?????

82
PRAIORITY
83
??????? ?????? ???? ERP
84
What is the SAP Solution
Material Requirements Planning
85
What is the SAP Solution
Procurement
86
What is the SAP Solution
Inventory management
87
????? SAP ????? ??????

• ????? ?????? ?- SAP. ?? ??????? ??
  ?????? ?????? ...
• ??? ?? ?? ????? ?? ?????.
• ???? ???? ???? ?? ???????? (Change Management)
  ????? ???? ?? ???????? "??????" ?????.
• ?????, ???? ?????? ?????????? !
• ???? ? ?? ???? ?????? ?? ?????? ??? ??? ?
• ????? ?????? "????? ???????" (Change Agents)
  ??????.
• ????, ????? ?????? ?? ??? ??????? ?????? ??????.

88
?????????

• ????????? ??????
• ??? ??? ?????, ??? ????? ??? ????? ????.
• ????? ????. ?????? ????? ????? ??? ???? ??????
  ????.
• ??? ???????? ??? ????????.
• ...
• ?????????? ?? ???? ?????? ????? ??????? ??? ????
  ?? ????????? ??????.???? ?? ????? ??? ????? ??
  ???? ?????, ???? ???? ??????? ?????? ??????.
• ????? ????? ?? ?????????? ???? ?????? ?????.
• ????????? ?????? ????? ?????? ?? ??????.
• ???????? ?????? ??? ??????? ???? ...
• ?? ?????? ?????? ???? ????? ?? ??? ????????,
  ????? ?????? ?? ???????

89
????? ?????? ?????????? ????? ??????

• ????? ????? ?? ?????????. ???? ?????????? ?????
  ???????.
• ????? ??? ????? ????? ?? ???? ?????????.
• ????? ??? ?????? ?? ?????? ?? ?????? ????????
  ??????.
• ????? ?????? ?? ?????? ??????? ?????.
• ????? ?? ?????? ?"? ????? ?? ???? ?????? ???????
  ????? ?"????? ??????" ?? ?????? gt ????? ???????.
• ??????? ??????, ????? ??????, ????? ?????? ??????
  (BPS), ???? ??????, ????? ?????, ????? ????, ????
  ??????, ????, ????????, ????? ?? ???????
  ???-?????.
• ?????? ?? ???? ?????? ???? ???????.

90
???? ???????? ??????
91
Willing Shaping Attitudes Behaviors

• Change leadership ???????
• Communications ??????
• Involvement and commitment ???????

92
??????? ????? ????? ????? ??????

• ???? ????? ??????? ???????(?????? ???????)
  ??????? ????? ??????.
• ????? ????? ?"??????" ("????? ??????").
• ????? ????? ?????? ??????? ?????? ,?"? ?????
  ?????.
• ????? ????? ???? on line ????? ??????.
• ????? ???? ?????? ?? ?????? ???????.
• ???? ????? ?????? ?????????, ??????? ?? ?????.
• ???? ????? ?????? ??????? ?? ?? ????, ???????
  ?????? ????? ?"?????????", (???? ?????
  ??????).
• ????? ?????? ?? ???? ???????? ????????.
• ????? ?????? ????? ?"? ????? ????? ??????.
• ????? ?????? ??????? ??????? ?? ????? ??????,??
  ?????.

93
??????? ???????? 1
????? ?"????"
????? ?????? ?????
?????? ???? ?????
???? ?????? ???? ?????
???? ??? ?????
???? ??? ???
???? ???? ??? ??????
???? ???? ????
????? / ??
????? / ????
94
????? ???????

• ????? ???? ????? ??????? ?????? ?????? ??????
  ??????? ???? ?? ?????? ??????.
• ?????? ????? ?????? ?????? ??????? ??????
  ???????.
• ?????? ????? ?? ?????? ???????.

95
????????
FI
SD
CO
MM
SAP R/3
AA
PM
PS
QM
RE
WF
HR
IS
96
???????? - ????? ???

• ??????? (??? ????, ?????, ??????, ?????
  ???????)
• ????? (??????, ?????????, ??????, ??????, )
• ????? ??????, ???????
• ????? (????, ??????, ????? ?????)
• ????? ???????? (???? ???????, ???? ?????, )
• ????? ?????? (????? ???????, ??????? ???????,)
• ????? ????? (???????)
• ????? ????
• ????? ???? ??????? - EIS

97
????? - ?????????
????
??????? (????? ???)
??????? (????? ???)
????? (??????)
????? (???)
?????????
???? ?????, ??????
??????? (????? ?????)
?????? ???
?????? ???
????????
????, ??????
??? ????
??? ????
?????
?????
???????
??????
????? ??????? ????
????? ???????
????? ???????
????? ???????
????? ??? ???
98
????????? - ??? ?????
????
??????? (????? ???)
??????? (????? ???)
????? (??????)
????? (???)
?????????
????? ???
????? ???
???? ???
??????? (????? ?????)
????? ?????
????? ?????? ??????
????? ??????
????? ???
????????
??? ????
??? ????
???
?????
?????
99
?????? - ?????????
????
????? ???? ??????
???? ????????
?????? ?????
????? ?????
???? ??????
???????
????????
???? ?????
?????? ????
???? ?????
?????? ??? ????
???????
??? ????
??????
????? ??????? ????
????? ???????
????? ???????
100
????????? - ????? ???????
???
???? ?????, ??????
?????/ ????? ???
?????
??? ?????
???????
???????
??????
????
?????
????? ????? ????? ???????? ??????? ????? ?????
??? ?????
????? ??? ?????? ????? ????? ??????
??????
??? ?????
???????
???????
??????
?????? ????
????? ?????
101
????????? - ????? ?????
?????? ???????? ??????
????? ?????? ????? ??? ????
????? / ????? ??? ??????
?????
???? ?????? (????? ????)
102
???????? - ?????? (2)

• ????? ????? ???? (???? ???????, ???? ?????)
• ????? ????? (???? ????? ?????)
• ?????? (??? ???????, ????? ??, ??????, )
• ????? ????? ????????? ?????? ????? (???????,
  ?????, )

103
???????? ?????
FI
CO
???? ????? "????"
????? ????? ??????
????? ????? ?????? ?????? ?????? ?????? ???
????????? ?? ???? ????? ??????.
??? FI ??? CO !...
104
???? ???? ?????
?????? ????? ????? ?????? ??????
???

• ???? ??????
• ?????? ?????? - ??????
• ?????? ?????? ?????
• ??? ?????
• ???? ????? ??? ??????
• ?????
• ??? ??????
• ???? ??????
• ????? ???? ????
• ????? ???? ?????
• ???? ??????

????? ??????
??????
?????? ???? ?????? ????? ???????
???? ???? ??
??????
????? ???? ?- FI
105
???????? - ????? ????????
106
????? - ????? ????????
???? ???? ??????
FM
???? ??????
CO
EC
??? ?????
???? ??????
???? ??????
???? ????
???? ????
MM
???????
???
????? ?????
107
????????? - ????? ????????
????
FI
???? ?????
????? ??? 1
????? ??? N
????? ?????? 1
????? ?????? N
??. ???
MM
SD
??? N
??? 1
???? ????
CO
PM, PP, PS
???? ???? 1
???? ???? N
???? ????? 1
???? ????? N
108
(???????? - ?????? (3

• ???????????? ?????
• ??? ?????? ???? ???? ????? (?????? ?????, )
• ?????? ??????? ????????
• ????? ??????
• ????? (??????, ????? ??)
• ?????? ?????? ,Set ????? ????? ????????? ?????

109
???? ??????? ?? ????? ????
S01000
S04000
??????
S03000
S02100
S02200
S02300
S02400
S01100
??????
??????
?????
??? ???
?????
2110
2210
2300
???? ???? ???? ?????
????
?????
1100
?????
2220
2310
2120
???
??????
???? ????
2230
1100
2130
??
?????
???? ???????
110
(??????? - ?????? (1

• ?? ?????
• ?? ??????? (????, ?????, ?????)
• ????? (???, ????? ?? ?????, )
• ?????? (Clearing)
• ????????? (????? ????? ?? ??????)
• ?????
• ????? ????? (?????, ???? ?????/??????/?-? ????)
• ???? ??? (?????, ??????, ?????, ??????)

111
CO-PA ????? ????? ???????
????? ???
??????? ?????? ????? ????
????
????
????
?????
??
?????
???
????
112
?????? ?????? ????????
???? ????
????? ??????? ????????
?????
???? ???? ??????
????? ???? ??????
??? ?????
??? ??????
???? ?????
???? ??????
??? ????
????? ??????
????? ????????
113
(??????? - ?????? (2

• ????? ??? ?? ???? ??????
• ????? ?????
• ?????? ??????
• ????? ?????
• ??????
• ???? ?? ???? ???? ????
• ????? ????? ?????
• ...

114
(????? - ?????? (1

• ???? ????? ????? (??????, ??????, ?????????,
  ?????, ??????, )
• ???? ????? ????? ??????? ????
• ????? ?????? ?????? (???????? ?????, ??????,)
• ?????? ?????
• ?????
• ?????????
• ???? ????/????? ?????

115
(????? - ?????? (2

• ???? ??????? ?????? ????? (???????, ??? ?????,
  ??????,...)
• ???? ??? ???? ??????? ?????? (??????, ?????,
  ??????,...)
• ???? ?????/?????? (?????? ?????? ??????)
• ???? ??????? ????? (???, ?????, ????? ????, ?????
  ????)
• ?????? ??????? ?????
• ????? ?????????? ??????? (????), ???? (?? ?????
  ??? ??????)

116
????? - ?????????

• ????? ????? ?????? (?????, ????) ???? ????/????
  ???? ????? ???? ????? ???? (????? MRP)
• ????? ????? ??? ?????? ??
• ????? ????? ???? ?????? ????? ????? ?????? ?????
  ????? (????? ????)
• ????? ???? ?????? ????? ????????? ?????? ?????
  ????? (????? ????)
• ????? ????? ??? (???? ?? ?????)
• ????? ????? ??? ?????? ????? ?????

117
(????? - ?????? (1

• ????? ?????? ???????? ????? (ABC, ????? ??????,
  ??????, ??????, ????? )
• ?????? ????? ??? ?????? ??? ???
• ????? ???? (??? ???? ????? - ?????, ?????? ????,
  
• ???? ????? ?????? ??? ????? ??? ?????????)
• ????? ????? (????, ????, ????, )
• ?????? ???????? (??? ???????, ??? ?????, )

118
?????? ?????????? ???????
??????? ??????
????
????????
?????? ????? ????? ??? ????? ?????
????? ????
?????? ?????
????? ?????? ?????
????? ????
?????? ???????
(??????? (??????
????? ??? ????? ????? ?? ???? ????? ????
??????
?????

P
A
?????
????
????? ?????? ????
?????

??????? (WBS)
?????
????? ????? ????? ????? ?????? ?????? ?????
????? ???? ????? ????? ????????
??????? ??????
??????? ??????
???? ????
???? ????????
??? ??? (????/????)
???? ????
119

• ????? ??? ????????

120
???????? - ????? ??????

• FI - ???????
• AA - ????? ?????
• FM - ????? ????? ????????
• CO - ????, ????? ??????
• PS - ????? ?????????
• IM - ????? ?????? ?????
• AIS - ???? ?????? ?????????
• RES - ????

121
??????? - FI

• GL - ??? ????
• AR - ??????
• AP - ?????
• TR - ??????
• LC - ????? ???????
• SL - ????? ???????
• FIS - ???? ????

122
?? ??????? - ???????

• ????? ?????? (????? ?????? ??????)
• ????? ?????
• ????? ????? ??? ??? ?????/????
• ????? ??? ???????/?? ???????
• ????? ????? ????
• ???? ????? ?????/????

123
???????

• ???? ????
• ????? ??? - ????? ?????? ???????
• ????? ???? ????? ???? ?????? ????? ?????
• ????? ????? - ????? ?????

124
?????? ????????

• ?????? ??????? ????????
• ????? ?????? ????? User Exit Field Exit)
• ????? ?????? (?????? ????)
• ????? ??????? - ????????, ??????
• ????? ?????? ????? ?????? ?????????
• ????? ???? - ??????, ??????, ??????? ???????
  (????? ???????, ???????? ??????, ???? ????, )
• ????? ???? ??????? (Upgradeable)

125
?????? ????????

• ????? ?????? ?????? ??????
• ????? ???? (??????????)
• ????? ????? - ????? ?????, ??????? ???????, ...

126
MM - ????? ?????
????? ???????
????????? ??? ??????? G/L???? ????..
????? ??????
????? ????
127
????? MM - ????? ?????
????? ??????
???
????? ????
????? ????
????? ?????? ?????? (MRP)
????? ??????
128
????? ???? - ????? ?????
129
?????? ??????
??"??? ???? ?????
??? ??????
????? ?????
??? ??? ??"?
?????? ????
??? ?????? ????
??? ???????
???? ?????
130
MM - ???? ??????
??? 0002
??? 0001
???? 0001
???? 0001
???? 0003
???? 0002
131
????? ???? ?????? ?????? ??
Material master record
Vendor master record
Basic data Valuation data Inventory Data ... ...
Basic data Financial data Purchasing
Data ... ...
132
????? ?????? ??????
????? ?? ????
133
????? ?????? ???? ?????
????? ????? ???? ??????
????? ???? ????? ???? ?????? ????
4
72
12
????? ????? ???? ??????
??? ????? ???? ????
???? ????? ???? ??????
134
????? ????? - ????? ???????
??? ????
????? ????
???????? ????
135
????????? ????
????? ???????
????? ???????
????? ???????
136
?????? ?????? ?????

• ????? ????
• ???? ??????
• ???? EAN
• ???? ???? ?????
• ????? ??????
• ???? ???? ???? (MPN)
• ????? ???????/???????
• ????? ?? ????
• Configurable material

137
????? ???? ?????? ?????? ??
Material master record
Vendor master record
Basic data Valuation data Inventory Data ... ...
Basic data Financial data Purchasing
Data ... ...
138
????? ????? ?????
139
??????
Vendor
Vendor
140
???? ?????? ????
141
Master Data in Purchasing

Price
Quality
Delivery
Service
Price history
Price level
Customer service
On- time delivery performance
Quantity reliability
Shipping instruc- tions
Relia- bility
Inno- vation
142
????? MM - ????? ?????
????? ??????
???
????? ????
????? ????
????? ?????? ?????? (MRP)
????? ??????
143
????? ????
144
Purchasing Process
Invoice
Order
Requirement determination
Invoice verification
9
Requirement approval
Source determination (vendor selection)
145
????? ???
????? ????? ?? ?????
????? ???????? ?"? ???? MRP
146
???? ?????? ????
????? ???
????? ????? ????
????? ????
????? ???
?????? ????? ????
147
???? ?????? ???? (???)
???????
???? ??????? ???? ?????
148
?????

• ??? ????? ERP
• ??????? ?????? ??-??? ????? ERP
• ??????? ???????? ??????
• ???? ??????
• ?????? ????
• CRM
• E-BUSINESS
• ??????? ????? ?????????? -SAP

149
Aims of Accelerated SAP

• Build on the strength of the R/3 system
• great depth and breath of functionality
• configurability and flexibility (versus the need
  for coding)
• strong integration
• Define scope and requirements quickly and stick
  to it
• Deliver on time, on budget with assured quality
• Deal with the Soft Factors
• management commitment
• project management
• change management
• integration of all internal and external players
• .....

150
ASAP
Accelerated SAP and Life Cycle Support for R/3
151
AcceleratedSAP SAPs Full Life-Cycle Solution
ASAP Roadmap
ContinuousImprovement
ProjectPreparation
FinalPreparation
Go Live Support
Realization
BusinessBlueprint
Methodology

• Implementation Assistant
• QA db
• Implementation Guide
• Profile Generator
• Transport System

• ProjectManagement
• Change Management
• Risk analysis
• Review

Project- related knowledge
Tools
Services
Training, licensing training material, (InfoDB),
support, project reviews
152
A Comprehensive Solution

• Roadmap
• Step-by-step project plan and how-tos
• Tools and Accelerators
• for project estimation and to set expectations
  (scope, time, resources)
• for project management Method/Roadmap,
  spreadsheets, documentation templates
• for the business process consultants
  questionnaires,check lists, tools (QAdb) for R/3
  and other SAP Products configuration
• for the technical areas tools and checklists to
  support interfaces, data conversions, archiving,
  infrastructure
• Service, Support and Training
• All professional services in consulting,
  education, support, e.g. hotline, Early Watch,
  OSS, Info-DB, training strategy for project team
  and end users

153
AcceleratedSAP Accelerators
AcceleratedSAP Accelerators

• Examples of Accelerators
• Project Plan
• Workshop Agenda
• Questionnaires
• End User Procedures
• Test Plans
• Technical Procedures
• Made Easy guide Books(printout,data transfer,
  authorizations )

Fill in the Blank versus Start from Scratch
154
ASAP Momentum

• ASAP is SAPs implementation solution. Approx.
  60 of all SAP implementation projects use ASAP.
  Today almost every new project is an ASAP project
• Applicable for all size customers - from a 20
  million dollar company or division to a multi
  billion global project
• More than 15,000 consultants worldwide trained
• The use of ASAP has a significant impact on the
  project duration and consultancy
• Use of ASAP in project leads directly to higher
  customer satisfaction

155
The Process Accelerated SAP

• Consistent project plan to implementing R/3 and
  other SAP products - accepted worldwide
  (Different Languages)
• Questionnaires to guide definition of business
  requirements
• Tools to manage configuration and testing
• Detailed Technical Guidebooks
• Knowledge Corner for Configuration and some other
  product details

156
Solutions

• What if the project is phased?
• Most projects are phased
• Roadmap used for each phase
• Focus on accelerating each phase
• Quality Assurance - required for each phase

157
ASAP Trend Big Bang Implementations

• Objectives
• Avoid temporary interfaces
• Focus on essentials - reduce project
  complexityidentify critical vs.
  nice-to-have business requirements
• Avoid modifications reference-based
  implementations with pragmatic business process
  improvements

time
Cont. change
Sales Distrib.
Cont. change
ASAP project Finan- cials
Procure- ment
Manu- facturing
Functional range
ASAP Project Scope
Continuous Change
Continuous Change
158
Project Duration Example
Assumes 6 month project

• Phase Weeks
• 1 Project Preparation 3 12
• 2 Business Blueprint 4 15
• 3 Realization
• Baseline 4 15
• Final Configuration 5 19
• Integration Test 3 12
• 4 Final Preparation 5 19 Total 26 1
  00
• 5 Go live Support 2 8

159
ASAP Project Plans
160
Solutions

• What if your customer needs major
  Reengineering?
• Can use accelerators of Roadmap
• Can use most steps of Roadmap
• Reengineering - during Blueprint
• Quality Assurance - required if using Roadmap

161
ASAP Success Factors in Each Phase

• Project Preparation

• Top Management Commitment
• Realistic Planning and Expectation Setting

• Availability of customer team members
• Availability of experienced consultants
• Clear definition of scope (priorities)

Business Blueprint

• Quick decisions
• No major changes to project scope
• Focus on data transfer and interfaces

Realization

• Ensure adequate testing and user acceptance
  (e.g. interfaces, printouts,...)

Final Preparation
Go Live Support

• Go-live plan, timely end-user training
• Establish long-term support strategy/help desk

162
Table of Contents
Accelerated SAP in the context of Team SAP
ASAP for Implementation and Continuous Change
Details about the contents of Accelerated SAP
ASAP case studies and surveys
AcceleratedSAP - Status and Strategic Direction
163
Scoping

• Form a fundamental understanding of your
  enterprise
• SAP determines initial project scope and strategy
• Initial problems, options and solutions become
  clear
• Valuable input for the contract
• Used by SAP, partially to be used by customers in
  the future

164
Phase 1 Project Preparation
1

• Project organization and standards
• Prepare project charter
• Initial project planning
• Level 1 training for project team
• Technical requirements planning
• Prepare executive kickoff meeting

165
Project Management

• Project Management solution forthe entire life
  cycle
• Step-by-Step guide with lots of templates and
  examples
• Documentation management functionality
• Single point of access toinformation
• Additional and new content, e.g.
• Change Management
• Risk assessment
• New Dimensions
• Global ASAP
• Business Improvement Services
• Dynamic filtering and status management in next
  releases

166
Phase 2 Business Blueprint
2

• Customer requirements gathering in interviews
• Questionnaires and models assist to create the
  Business Blueprint
• Level 2 training
• System installation
• Management review of Business Blueprint

167
Detailed Scoping and Blueprinting

• Improved Blueprinting by adressing all
  Blueprint-relevant areas up front. Easier
  creation of complete Blueprint.
• New reporting brings all different subjects
  together
• Improved and enriched content
• Reference Structure
• Questionnaires
• Customer Input Templates
• Cross-references
• Tracking of development activities reduces
  project risks
• Documentation Management

168
Viewing Diagrams

• Offline viewing tools for business processes
  available within ASAP
• Improved lookfeel
• Dynamic adaption of graphics to incorporate just
  the right amount of information
• Project scope reflected by graphics
• Graphics now can contain any information that the
  Reference Model offers
• Process flow
• Required master data
• Organizational assignments
• Role assignment (with next release)

169
ASAP Documents Build on Each Other
170
Phase 3 Realization
3

• Baseline Configuration
• Configuration of 100 of organizational
  structure and majority of all daily business
  operations baseline system
• Business scenario confirmation and approval
  (first integration test)
• No throw-away prototype
• Final Configuration/Integration Test
• Develop integrated and documented solutions
  through cycles
• Design, develop and test interfaces, reports,
  and conversions

171
Configuration and Testing

• Coordination of
• Configuration activities
• Testing
• Documentation training development
• Development activities
• Authorizations
• Easy navigation into the IMG, transactions, and
  Blueprint documentation
• Process-oriented and subject oriented customizing

Customer inquiry processing
172
The New IMG
173
Predefined Integration Test Procedures

• Available for
• Sales
• Procurement
• External Accounting
• Asset Management

174
Phase 4 Final Preparation
4

• Go-live plan
• End-user training
• Integration, volume and stress testing
• Establish internal help desk
• Cut-over to productive environment

175
Phase 5 Going Live and Support

• Application support
• Verify accuracy of productive system
• Measurement of business benefits

176
What Makes Accelerated SAP So Successful !

• Comprehensive Implementation Solution
• Roadmap, Tools (incl. Business Engineer), and
  Service Support
• Completely process-oriented
• Configuration of business process scenarios
  instead of single functions
• Emphasis on early project phases
• Role concept
• Project management, application consulting, and
  technical implementation
• Numerous examples and forms (accelerators)
• Documentation of the To-Be (Business
  Blueprint), but not the As-Is
• Configuration of baseline system after the
  Business Blueprint phase (no throw away
  prototype)
• Clear, pragmatic recommendations

177
Key Success Factors for ASAP Projects
Senior Management
Support
Project Team
Empowerment
Resource Availability
Commun. Betwn
Proj. Team Org.
Communication of
Corp. Objectives
Project Team
Training
0.00
2.00
4.00
6.00
8.00
10.00
Findings of the Aberdeen Study June 98
178
??????? ????? ????? ??

• ASAP Accelerated SAP
• ???? ???? ????? ??? ?????????? ????? ????????
  ??????
• ????? ????? ?? ????? ?????
• ??? ?? ??????? ??????
• ??? ?? ????? ??????? ??? ?????? ??????
• Realization
• ??? ?? ???? ????? ?????? ?????? ????? ????? ????
  ?????? ??????

• ???? ?????? ?? ?? ASAP
• Phase 1 Project Preparation
• Phase 2 Business Blueprint
• Phase 3 Realization
• Phase 4 Final Preparation
• Phase 5 Go Live Support

179
???? ????? ??????? ERP
180
ERP ??????? ???????

• ????? ?? ???????
• ?????? ????? ???????- ????? ????, ?????? ???????
  ??????!
• ????? ?? ??? ?????? ??? ???????? ??????? ??????
• ??????? ?????????? ??????? ?????
• ?????? ??????

????? ????? ???????
????? ?? ????????
?????????
??? ??????
????? ????? ??? ???????
181
ERP ????? ????? ?????? ??????
????? ???? ???????? ??????? ?? ??????
????? ???? ????? ???????
????? ?????
?????, ??????, ?????????
???? ??????
????? ????? ???? ????? ??????
?"?, ????? ???????, ????? ?????? ????, ?????
?????, ???? ????????? ???????, ???? ????? ?????
?????/???????????, ????? ????"?
????? ?????? ???????
????? ???????
?????? ??????
????? ?????? ????? ???????
????? ???? ????? ?? ????? ??????
???? ????? ??????, ????? ?? ???????
???? ????? ?????? ?????, ????? ????? ??"?
????? ??????
???? ?????
????? STD ????? ?????? ????', ????, ??????,
?????????, ????????, ??????? ???????
???? ?????-?? ?????? ??"? ?????
STP ?????? ??????
STR ????? ?????, ?????
STR ????? ?????, ????? ??????? ???????
182
ERP ????? ????? ??? ??????
????? ???? ???????? ??????? ?? ??????
????? ???? ????? ???????
????? ?????
?????, ??????, ?????????
???? ??????
????? ????? ???? ?????? ??????
?"?, ????? ???????, ????? ?????? ????, ?????
?????, ???? ????????? ???????, ???? ????? ?????
?????/???????????, ????? ????"?
????? ?????? ???????
????? ???????
????? ?????? ????? ???????
????? ???? ????? ?? ????? ??????
???? ????? ?????? ?????, ????? ????? ??"?
????? ??????
???? ????? ??????, ????? ?? ???????
?????? ??????
???? ?????
???? ?????-?? ?????? ??"? ?????
183
??? ??????

• ????? ?????? ??????? ?? 90 ????????? ???????
  ????? ?
• ???? ?? ???? ?????? ??????? - BP
• ???? ?? ???? ???? ??? ???? ??????
• ????? ????? ??????? ?????? ??????? ????? ????
  ???????

184
ERP ????? ????? ??? ??????
????? ???? ???????? ??????? ?? ??????
????? ???? ????? ???????
????? ?????
?????, ??????, ?????????
???? ??????
????? ????? ???? ????? ??????
?"?, ????? ???????, ????? ?????? ????, ?????
?????, ???? ????????? ???????, ???? ????? ?????
?????/???????????, ????? ????"?
????? ?????? ???????
????? ???????
?????? ??????
????? ?????? ????? ???????
????? ???? ????? ?? ????? ??????
???? ????? ??????, ????? ?? ???????
???? ????? ?????? ?????, ????? ????? ??"?
????? ??????
???? ?????
STP ?????? ??????
185
??? ??????

• ????? ???? ????? ?????? (STP)
• ????? ????? ??????? ?????????? ??????
• ????????????
• ?????????
• ????????
• ????? ????
• ?????
• ????? ???? ????? ???????- ????/ ???????
• ????? ??? ????? ????? ?????
• ????? ????? ??????
• ????? ????? ???????
• ?????? ????? ?????? ????? ???????
• ????? ??????? ?????? ???????

????- Software Test Plan
186
ERP ????? ????? ??? ?????? ??????
????? ???? ???????? ??????? ?? ??????
????? ???? ????? ???????
????? ?????
?????, ??????, ?????????
???? ??????
????? ????? ???? ?????? ??????
?"?, ????? ???????, ????? ?????? ????, ?????
?????, ???? ????????? ???????, ???? ????? ?????
?????/???????????, ????? ????"?
????? ?????? ???????
????? ???????
?????? ??????
????? ?????? ????? ???????
????? ???? ????? ?? ????? ??????
???? ????? ??????, ????? ?? ???????
???? ????? ?????? ?????, ????? ????? ??"?
????? ??????
???? ?????
????? STD ????? ?????? ????', ????, ??????,
?????????, ????????, ??????? ???????
187
ERP ????? ????? ??? ?????? ??????
????? ???? ???????? ??????? ?? ??????
????? ???? ????? ???????
????? ?????
?????, ??????, ?????????
???? ??????
????? ????? ???? ?????? ??????
?"?, ????? ???????, ????? ?????? ????, ?????
?????, ???? ????????? ???????, ???? ????? ?????
?????/???????????, ????? ????"?
????? ?????? ???????
????? ???????
?????? ??????
????? ?????? ????? ???????
????? ???? ????? ?? ????? ??????
???? ????? ??????, ????? ?? ???????
???? ????? ?????? ?????, ????? ????? ??"?
????? ??????
???? ?????
????? STD ????? ?????? ????', ????, ??????,
?????????, ????????, ??????? ???????
188
??? ?????? ??????

• ????? ????? ????? ?? ??????? (STD)
• ????? ?????? ?????? ??????? ????? ??
• ???? ?????
• ?????
• ????? ?????
• ????? ?????
• ?????? ??????? ??????? ???????
• ???? ?????? ????? ??????? ???? ????
• ?????? ?????????

????- Software Test Description
189
ERP ????? ????? ??? ??????, ?????? ??????????
????? ???? ???????? ??????? ?? ??????
????? ???? ????? ???????
????? ?????
?????, ??????, ?????????
???? ??????
????? ????? ???? ?????? ??????
?"?, ????? ???????, ????? ?????? ????, ?????
?????, ???? ????????? ???????, ???? ????? ?????
?????/???????????, ????? ????"?
????? ?????? ???????
????? ???????
?????? ??????
????? ?????? ????? ???????
????? ???? ????? ?? ????? ??????
???? ????? ??????, ????? ?? ???????
???? ????? ?????? ?????, ????? ????? ??"?
????? ??????
???? ?????
STR ????? ?????, ?????
STR ????? ?????, ????? ??????? ??????
190
??? ?????? ?????????? ??????? 2 ???? ??????

• ?????????
• ???? ?????? ?????
• ?????? DEV / TEST / PROD ?????? ????????
  ???????
• ????? ???? ?????
• ???? ?????
• ????? ????? ???????? ???? ????? QA ??? ???
• ????? ????? ?????? ??????? ??? ?????? ????? (????
  ????? ??????? )
• ???? ????? ?????? ??????

191
ERP ????? ????? ??? ??????, ?????? ??????????
????? ???? ???????? ??????? ?? ??????
????? ???? ????? ???????
????? ?????
?????, ??????, ?????????
???? ??????
????? ????? ???? ?????? ??????
ASAP C1C2
?????
?"?, ????? ???????, ????? ?????? ????, ?????
?????, ???? ????????? ???????, ???? ????? ?????
?????/???????????, ????? ????"?
????? ?????? ???????
????? ???????
?????? ??????
????? ?????? ????? ???????
????? ???? ????? ?? ????? ??????
???? ????? ??????, ????? ?? ???????
???? ????? ?????? ?????, ????? ????? ??"?
????? ??????
???? ?????
STR ????? ?????, ?????
STR ????? ?????, ????? ??????? ???????
ASAP C1C2
192
?????? ???????? ???? ?????? ??????

• ????? ?????????? ??????
  ??? ???? ?????? ???
  ??????? ??????? ?"? ?????
• ????? ??????? ??????? ?? ???????? ???????
  ???????? ????? ?????? ???????
• ????? ?????? ??? ????? ???????? ??????? ?? ??
  ???????? ??????? ?????? ??????
• ?????? ????? ?????? ?????? ??????? - HelpDesk

193
ERP ????? ????? ????? ??? ?????? ????? ??????
????? ???? ???????? ??????? ?? ??????
????? ???? ????? ???????
????? ?????
?????, ??????, ?????????
???? ??????
????? ????? ???? ?????? ??????
?"?, ????? ???????, ????? ?????? ????, ?????
?????, ???? ????????? ???????, ???? ????? ?????
?????/???????????, ????? ????"?
????? ?????? ???????
????? ???????
?????? ??????
????? ?????? ????? ???????
????? ???? ?? ????? ??????
???? ????? ??????, ????? ?? ???????
???? ????? ?????? ?????, ????? ????? ??"?
????? ??????
???? ?????
???? ????? HelpDesk
194
????? ?? ??? ??????

• ????? ERP ??????? ??????? ?????? ???????.
• ?? ????? ?? ??? ?????? ?? ?????? ???!
• ?????? ????? ????? ?????? ??? ????? ????? ?? ???
  ?????? ?? ????? ?????? ??????.
• ???? ?????? ?????? ???????- ???????? ????????
  ??????? ?????, ??????? ??????? ?????????????,
  ????? ???????.
• ???? ????? ?????? ?????
• ?????? ???????
• ?????? ???? ???????

195
?????? ???????? ???? ?????? ??????

• ????? ???????? ????? ?? ?????? ???????? ?????
  Buy-In ?????? ????? ?????? ??????? ??? ?????.
• ???? ??????? ?????? ??????? ?"? ???????.
• COE (Center Of Excellence) ???? ???? ?????? ????
  ???????? ????? ?? ????? ?????? ?????? ?????

196
ERP ????? ????? ?? ???? ??????-?????
????? ???? ???????? ??????? ?? ??????
????? ???? ????? ???????
????? ?????
?????, ??????, ?????????
???? ??????
????? ????? ???? ????? ??????
?"?, ????? ???????, ????? ?????? ????, ?????