VIOLENCE IN THE SKIES

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VIOLENCE IN THE SKIES
PRESENTATION BY REACT LTD
PATRICK DONOVAN TRAINING DIRECTOR
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• IDENTIFYING THE PROBLEM
• STRATEGY AND PROCEDURES
• WHAT ARE BENEFITS OF TRAINING
• ROLE SENIOR MANAGEMENT
• SUMMARY

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WHAT TRIGGERS AGGRESSION

• Use of statutory authority
• Lengthy waiting times
• Absence of alternative options
• Perceived reward for violence
• Major life changes
• Lack of inhibitions through drink or drugs
• Group oppression e.g.. egging the person on
• Use of words known to be provocative to the
  person
• Psychotic interpretations of normal behaviour

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WHO DOES UNRULY BEHAVIOUR AFFECT

• PASSENGERS
• CABIN CREW
• FLIGHT DECK
• GROUND STAFF
• MANAGEMENT
• THE COMPANY

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COMPANY DELIVERABLES

• POLICY FOR DEALING WITH DISRUPTIVE PASSENGERS
• WORK PLACE RISK ASSESMENTS
• HEALTH SAFETY REGULATIONS
• OCCUPATIONAL HEALTH INVOLVEMENT
• DE BRIEFING OF STAFF
• TRAINING
• SUPPORT IN PROSECUTION

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BENEFITS OF TRAINING

• CREW BETTER ABLE TO DEAL WITH INCIDENTS OF UNRULY
  BEHAVIOUR
• LESS STRESS RELATED SICKNESS
• LESS CREW / PASSENGER INJURIES
• GREATER CREW / PUBLIC CONFIDENCE
• BETTER CORPORATE IMAGE
• FINANCIAL BENEFITS
• GREATER PROTECTION FROM CIVIL OR CRIMINAL
  LITIGATION

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SUMMARY THE PROBLEM OF THE UNRULY PASSENGER EXISTS