Ctrip Extranet Instruction

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Ctrip Extranet Instruction
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Content
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Extranet Instruction
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Q A
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General Information
Ctrip Extranet (e-booking system) has been
designed and created by Ctrip. It is capable to
use for receptionist, business center,
reservation and sales department. Extranet
supports 4 languages Chinese, English, Japanese
an Korean. User in mainland China is able to
access extranet on cell phone.
Extranet functionality Booking Process, Room
Rate Update, Inventory Update, Guests Reviews,
Commission, Hotel Information Other Tool
Cooperation Situation, Note, Statistic, User
Setting.
Extranet address ebooking.ctrip.com(Or
ebooking2.ctrip.com) IP210.13.114.37
or 101.226.248.6
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Extranet Characteristic
Easy Conven ience
Real Time
Benefits
1?Process booking in Extranet to speed up booking
procedure 2?Update room rate and room
availability on real time
1?Free to use, Easy to log in thru web 2?Auto
notice once new booking coming, reminder either
Sound or Note
1?Less Financial Costs 2?Less Labor
Costs 3?More effectiveness
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Extranet Functionality
BOOKING
INVENTORY
COOPERATION
RATE
Functionality
HOTEL INFO
COMMENTS
COMMISSION
AUDIT
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Extranet Functionality
INVENTORY
COMMENTS
BOOKING
RATE
Easily go thru reviews from Ctrip members
Update rate on real time
Click accept or refuse to process bookings
Update inventory on real time
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Extranet Functionality
COOPERATION
COMMISSION
HOTEL INFO
AUDIT
Hotelier is able to view latest statistics of
room nights, average room rate and other data
thru extranet
Hotelier is able to update hotel information and
upload any event information
Hotelier is able to check commission of each
booking thru extranet
Hotelier is able to check if guests no show thru
extranet
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Q A
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Unable to log in Ctrip extranet
Require logging in again when click any
functionality after logging in.
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Lost Log-in ID
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Unable to log in Ctrip extranet
Q1?Unable to log in Ctrip extranet
AAddress of Ctrip extranet is
ebooking.ctrip.com or ebooking2.ctrip.com, there
is no www in front of the link.
Q2?Unable to log in as well even through
favorites links
ADelete the extranet address in the favorites,
and key in ebooking.ctrip.com directly
which is supposed to be working. Steps of
Delete click favorites- click organize
favorites- choose web
address- click delete
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Require logging in again when click any
functionality after logging in.

• Q1 Require logging in again when click any
  functionality after logging in.
• A This is due to the limitation of authority in
  your internet browser, please add our extranet IP
  address 210.13.114.37 into approved list.
• Steps Click the Tools -gtInternet
  options-gtContent-gtEnable-gtInput the IP address in
  approved Sites-gtAlways-gtOK
• Please contact your IT team if it isnt working
  at all.

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Lost Log-in ID
Q1?Group Code?Hotel Code?Forget your Password
AContact Ctrip for Help Land Line
021-34064880 ext 761153?761151?761143 or 761140
Emailebooking_at_ctrip.com
Q2?Forget your Password
AInput either group code or hotel code, Key in
user name, verify code and click forget your
password, an email or text will be sent you
later. Please contact Ctrip if you have not
receive any email or text since you click forget
your password.
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Thank You