EMPOWERING TEAMS FOR HIGH PERFORMANCE

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EMPOWERING TEAMS FOR HIGH PERFORMANCE

• Presented by Mr Kumar Lalit

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Levels of Empowerment

• Employee empowerment is a term used to express
  the ways in which employee staff can make
  autonomous decisions without consulting a
  Supervisor (Supervision less workplace)
• These self-willed decisions can be small or large
  depending upon the degree of power which the
  company wishes to invest in employees.
• Employee empowerment can begin with training and
  converting a whole company to an empowerment
  model. Conversely it may merely mean giving
  employees the ability to make some decisions on
  their own.

Three levels of Empowerment
Enabling
Involving
Encouraging
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Employee Empowerment
Enabling emp. to make significant decisions
without having to refer to someone
Involving employees in taking responsibility for
improving the way of doing things
Degree of Empowerment and Leadership

• Customer Focus
• Improving Services
• Innovation Culture
• Increasing productivity
• Gaining Competitive edge

Encouraging employees to play a more active role
in their work
Organizational Benefits
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Empowering Teams

• Empowering , is passing on authority and
  responsibility.
• Empowerment occurs when power goes to employees
  who then experience a sense of ownership and
  control over their jobs.
• Empowered individuals know that their jobs belong
  to them. (sense of belongingness
  accountability). Given a say in how things are
  done, employees feel more responsible. When they
  feel responsible they show more initiative in
  their work, get more work done and enjoy their
  work more.

Organizational values /Leadership actions

• Competitive quality
• Productivity
• Customer service

Continuous improvement actions
Human resource systems (e.g. rewards,training)
Empowerment
Organizational structural job design (Teams
individuals responsibility)
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Mechanisms for Empowerment at Tata Motors
BSCs
SENIOR MANAGEMENT
Steering Meet
Empower to Envision and Strategic Plg
Apex Council
MIDDLE MANAGEMENT
Innovation Projects
CFTs
CLTs
Kaizen
Improvement Projects
JUNIOR MANAGEMENT
Suggestion Scheme
Empower to Execute Improve
CFTs
Suggestion Scheme
SDTs
Autonomous Maintenance
WORKMEN
Quality Circle
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(SDT) Self Directed Team - Details

• A Self Directed Team is a group of 12-15
  employees who are responsible for a whole work
  process or segment that delivers a product or
  service to an internal or external customer.
• To varying degrees, team members work together to
  improve their operations, plan, control and
  handle day-to-day activities. In other words,
  they are responsible not only for getting work
  done but also for managing themselves.
• Employees in SDTs, work with minimal direct
  supervision (Self directed teams are not quality
  circles or cross functional task groups.)

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Target Cascading
CVBU BSC
Employee Meetings at Various Levels
PLANT BSC
FACTORY BSC
CX BSC
SDT SQDCM TARGETS
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Team Empowerment Continuum
Degree of empowerment
Vacation scheduling
The figure shows the empowerment continuum and
tracks the approx. of responsibilities a team
assumes many of which were once reserved for
leaders,managers or support departments It shows
a partial list of common responsibilities and how
they might be sequenced to empower a team
Shift Planning
Cross-functional teaming
External customer contact
Managing suppliers
Continuous improvements
Quality responsibilities
Production scheduling
Equipment maintenance and repair
Training each other Multi skilling
Housekeeping
Team level
Level 4 80
Level 3 60
Level 1 20
Level 2 40
Responsibility/Authority
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Objectives

• Objectives of Self Directed Teams in Tata Motors
• To own the planning and execution of all work in
  the team workplace
• To adopt constant changes in the work processes
  in all areas
• To contribute to the self-development of team
  members
• To enhance customer satisfaction through the
  active involvement of and ownership by operators
  in managing their day-to-day work activities and
  output
• To maximize the utilization of resources
  resulting to better quality, reduced cost and
  higher productivity
• To help the company remain competitive in the
  existing markets and reach out to global markets
  in future

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Roles Responsibilities
6 - SDT Point Leaders
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Point Leaders

• Multiple point leaders are envisaged
• Each team will have
• 6 point leaders, one each for
• Safety
• Quality
• Delivery
• Cost
• Morale
• Environment
• Members
• These point leaders will be responsible for all
  parameters in their respective areas. They will
  monitor these parameters for their sub-process
  and will work towards improving them
• The team will ideally comprise 12 - 15 team
  members
• There will be pre-decided rotational programme
  (rotating the point leaders within the team) so
  that all members are covered in a year

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Roles Responsibilities
SDT Team Members
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Responsibilities of Team Members

• Participate in the team meetings effectively
• Have wholehearted involvement in the activities
  of SDT in order to ensure its success
• Co-operate amongst themselves and with the point
  leaders on issues like leave planning, conflict
  resolution and overall discipline
• Achieve SQDCME targets as set out for the SDT by
  the Process Owner

• To update and maintain work related documents
• Expanded responsibilities to include
• Self inspection
• Multiskilling (Flexibility to move to any
  machining / assembly work station)
• 5S
• House keeping
• SPC / Pre-control charts
• Maintenance related activities including
  autonomous PM / TPM
• Machine setting and tool changing

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Responsibilities of Team Members

• Description of the activities to be done under
  SQDCME
• Safety
• Follow all safety instructions at machine
• Use safety equipment properly ( PPEs)
• Ensure appropriate visible instruction are put on
  respective machine
• Do the entire housekeeping at the machine and
  adjoining area
• Quality
• Check all dimensional parameters and ensure they
  meet required specification
• Learn proper use of all tools and gauges
• Get all instruments and gauges calibrated at
  scheduled intervals
• Follow steps as mentioned in the process sheets
• Learn control critical parameters at respective
  stations
• Analyze causes for dimensional inaccuracy
• Delivery
• Do regular PM to minimise downtime
• Give suggestions and ideas for improving quality
• Inform point leader of any deviation from
  standard specifications

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Responsibilities of Team Members

• Description of the activities to be done under
  SQDCME
• Cost
• Work on eliminating waste
• Minimise scrap
• Ensure use of proper material
• Morale
• Convey training need to the Morale point leader
• Cross train other team members
• Maintain and encourage the positive attitude and
  healthy working relationships with other team
  members
• Environment
• Correct disposal of waste
• To ensure no oil spillage on shop floor
• To follow the guidelines in EHS (Environment,
  Health Safety) Management System

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THANK YOU