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Its Time to Change the Story

• The Campaign to Confront Complexity

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The Campaign for Simple

• The Center is a national research and advisory
  institute on information technology policies and
  best practices in state and local government.

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Learning from the iPod

• Simple masks complexity
• Powerful idea
• Refined engineering
• Intuitive interface
• Increased capacity
• Changes the business, even the name
• Carries everything of value forward while
  eliminating the unnecessary

Source Apple
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Learning from Markets

• Successful investing is all about common sense.
  As the Oracle has said, it is simple, but it is
  not easy.
• - John C. Bogle
• 
  Founder, Vanguard
• The
  Little Book of Common Sense Investing, 2007

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Learning from Simple Insights

• There is nothing so useless as doing efficiently
  that which should not be done at all.
• - Peter F. Drucker

• Automation increases probability but decreases
  possibility.
• - Lewis Mumford

The mighty doors of change swing on the tiny
hinges of discipline. - Ken Wendle,
Co-founder/Past President, IT Service Management
Forum (itSMF) USA
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Confronting Complexity

• Government is not simple.
• But it should be.
• It can be.
• It will be.
• Less X
• More ?

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The Moment

• Why Now Matters
• More Money for Change
• More Clarity of Purpose
• More Shared Ownership

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The Mechanism

• Why How Matters
• More Nimble Architectures
• More Connectivity
• More Transparency
• More Consistency
• More Choices
• More Trust
• More Customer Agents

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The Meaning

• Why What Matters
• 11. More Places
• 12. More about Me

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• Lets Unpack
• Each M

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The Moment Money
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The Moment Money
What are you going to do now that you have money?
A little more at the old cost? Or a lot more by
investing in changing the cost structure?
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Deep Reform, Big Results
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And the multiplier effect of IT and process
modernization when done together
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IT Modernization Alone
Improving Management Practices Alone
Done Together
Source McKinsey, 2005
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The Mechanism 7x7 Model

• As demand for public services expand, governments
  role may actually narrow to focus on steering
  and rely on others to row.
• The Center for Digital Government sees long-term
  simplicity in how decoupling of governments
  unique steering function and the rowing functions
  (the burden of which can be shared with any
  number and configuration of third parties)
  increases capacity exponentially while focusing
  government on its unique core competence.

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The Mechanism Shared

• Shared Ownership
• Shared Services
• Shared Service Delivery
• Relying more on Third Parties for Goods and
  Services but, through sourcing strategies, buying
  more from fewer private sector providers
• Governing gets harder from here, and so does the
  engineering, but the results are simpler for
  public employees, businesses and citizens

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• Early Hybrids

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Ready (File) or Not

• eFile 2007
• 77 Million Returns
• 11 Y/Y Growth
• -
  IRS, May, 07

• With todays tools, Intuit, HR Block and others
  have reverse engineered one of the most arcane
  and artful areas of government the tax code
  and turned it into an automated service.

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Agents over the transom
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Dot-goving Jiffy Lube
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The Sleepers
Places you dont normally look, but privatization
plans are afoot

• Indiana
• Pennsylvania
• Illinois
• New Jersey

Toll Roads
State Lotteries
Indiana Illinois
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Code Sharing (Redux)

• Virginia
• On the streets with an ERP RFP that pushes the
  horizon of public private partnerships
• The Commonwealth of Virginia is considering a
  multi-government vehicle to provide for the
  sharing of valuable intellectual property (IP)
  and other assets capable of lowering ERP
  implementation costs.  The contracts resulting
  from this RFP could be assigned to this
  multi-government entity at some point in the
  future.
• The expected benefits of the multi-government
  vehicle would include
• Lower acquisition costs through volume
  purchasing agreements.
• Lower costs through partially shared or
  leveraged implementations. Organizations will be
  able to reuse the appropriate residuals and
  knowledge base from previous implementations.
• Improved implementation schedules, increased
  quality and reduced risks through reuse, peer
  collaboration and leveraging "lessons learned"
  across organizational boundaries.
• Lower support costs through shared services and
  reusable non-proprietary add-ons such as
  standards-based interfaces, management
  dashboards, and the like.

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• The Institutional Response

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Technological Bow Waves
ANALOG

• Nut, screws and bolts
• Rails
• Electricity
• Auto tires
• Paper
• Plumbing and lumber
• Drove the greatest expansion of human productive
  capacity in history

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Customer Agents

• At the oars
• Data flows are being standardized
• Within 10 years all data flows to government will
  be standardized or will be easily transformed to
  the government accepted format

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Customer Agents

• Government modules are becoming standard parts of
  software and will be essentially free
• The transaction side of government will be
  eliminated within 20 years and replaced by
  customer agents in the form of software and
  private sector services and systems

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Where Do You See Yourself In 10 Years?
AI
Cross Boundary Shared Services and GAAS
HINT
Data Center
SOA
Consolidation
Cost Effectiveness
Shared Services
Objects and Web Services
Selective Cooperation
Stand Alone IT for Each
Customization and Responsiveness
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Models of Collaboration

• NDACo Resources Group
• N. Texas COG
• City of Irvine, CA
• Cook Co., IL
• CA College System
• ME College System
• NY Security as a Service
• SC Security as a Service
• TX state services
• MI Cooperative Method
• AASHTO
• AAMVA
• PTI and GFOA
• US Communities, WSCA, GSA, MAS
• NC open source local tax system
• Honolulu services to state, county, and city
• NE Mutual aid and DR/BC between state and
  university
• Distributed computing
• Cancer research

• NDACo Resources Group
• N. Texas COG
• City of Irvine, CA
• Cook Co., IL
• CA College System
• ME College System
• NY Security as a Service
• SC Security as a Service
• TX state services
• MI Cooperative Method
• AASHTO
• AAMVA
• PTI and GFOA
• US Communities, WSCA, GSA, MAS
• NC open source local tax system
• Honolulu services to state, county, and city
• NE Mutual aid and DR/BC between state and
  university
• Distributed computing
• Cancer research

Working Models for Working Together that are
Working in the Real World
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Business Models

• Buy together
• Buy and own together
• One government serves many
• Many governments serve each other
• Services are purchased from a private provider by
  one and resold
• Services are purchased from a private provider
  together
• Hybrids of the models above

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Dispatches from the Field

• The Consumer Electronics Industries relentless
  search for next (simple) household appliance

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The Video Phone (Again!)
THEN The Jetsons Hanna-Barbera - 1962-63 Source
wikipedia
NOW The OJO Motorola - 2007 Sighting CES
International
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The Personal Phone
THEN The Rotary Phone ATT Western Electric dial
phone, circa 1921
NOW The Biometric Phone Sighting CES
International
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TV on the Go

• Mobile TV Adoption
• 2/3 Male
• 50 under 30
• -
  comscore, May 7, 07

THEN Portable TV Zenith
NOW Personal Mobile TV MediaFlo - 2007 Sighting
CES International
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Next Generation Hotspots
Canceled plans to outfight the "Dreamliner" with
wireless networks because of concerns about
spectrum licensing issues and fears the system
would add weight to the planes.
NO 787 Dreamliner Boeing
YES The Wireless Car AutoNet - 2007 Debut CES
International
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Navigating in (Near) Real Time
THEN Folded in the Glove Compartment Rand-McNally
NOW Dash Express Dash Navigation - 2007 Sighting
CES International
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Personal and Sharable
THEN Personal PC IBM, 1980
NOW Community PC Microsoft Surface Computing, 2007
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In the Next Five Years?
One Box or Another Windows Vista - 2007 Source
Microsoft
8 Feet View 108 LCD TV Sharp - 2007 Sighting
CES International
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Hi Tech/ Hi Touch
THEN Nameless, Faceless Bureaucracy
NOW A Little Character Source SitePal
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RF - End to Dead Batteries?
THEN Hoping for a Power Strip In the Conference
Room
NOW Harvesting Power PowerCast- 2007 Sighting
CES International
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Dollar Green the IT Budget
Soon 50
Now 10
Sources Getty Images, US EPA, US DOE, Gartner
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The Meaning (to Me You)

• Our
• Collective
• Second Life

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The Meaning

• Personal and Democratized
• TIMEs two selections a quarter century apart
  -- are inextricably linked. As its name suggests,
  the PC personalized computing power and provided
  a platform for You to democratize discussions
  about ideas that matter to them and the
  communities in which they live.

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Watch the Third Screen
A strategy to be your "third place"
a strategy to be your "third screen."
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Idle Hands
and the Digital Majority

• Americans with broadband access estimated at
  over 45 million -- spend half of their spare time
  online.
• -Media-Screen, March 2007

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Our Digital Nation

• Growing Digital Majority
• 64-75 of all American Households

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All Thumbs
The telegram is dead. Long live the telegram.
- Tom
Standage, The Victorian Internet
Western Union delivered its final telegram on
January 27, 2006
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Generation Me

• Thinking about succession planning?
• Three words Dilbert is dead.

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The Graying Workforce

• Dont Count on Headcount for Agency or Managerial
  Status (or institutional memory)
• Even if you had the money, you wont have the
  people

Retirement Eligibility among Staff in IT
Classifications in subsequent 4 years
2006
2004
Up to 10 Percent
14 23
30 41
28 23
7 11
21 2
Up to 20 Percent
Up to 30 Percent
Up to 40 Percent
No Response (Lack of reliable data)
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WIRED By the Numbers

• 80 million myspacers
• 40 million bloggers
• A million amateur encyclopedians

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YouTube Diplomacy
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Doing Policy via YouTube
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New Neighborhood Watch
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Civic Wikis
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Available Records
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Recovery 2.0
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New Hybrid Reinvention
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Governments Long Tail

• Pay attention to the long tail of smaller
  services that can cumulatively outnumber or
  outweigh the initial e-government services we put
  in the field. Government serves many different
  constituencies. A few applications like health
  care and taxes are so wide spread that they get
  all the money and attention at the beginning of
  digital government. But as those systems have
  been deployed and stabilized, the opportunity to
  address what might be seen as niche markets
  becomes possible. The numbers served may be
  small individually, but large as a group.
  Sharing solutions and other lower cost ways to
  deliver solutions and systems to smaller markets
  makes expanding ones portfolio to meet these
  needs possible.

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Great Lessons of Our Time

• The Internet (massively federated with innovation
  at the edges)
• Google (massive scalability)
• The Long Tail (in which the cumulative value of
  the long end of the distribution may exceed the
  concentrated mass that gets all the attention)
• Real People (like whom government must learn to
  act)

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What Does It Mean?

• Continue Supporting More Nimble Architectures
• Avoid unnecessary duplication in favor of single,
  simple, streamlined transaction processing.

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What Does It Mean?

• Take Advantage of More Connectivity Broadband
  networks have taken their place among a short
  list of vital public infrastructures and Internet
  penetration has reached three-quarters of
  American households.
• Look for ways to leverage converged connectivity
  wired and wireless voice, video and data to
  change the way government works.

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What Does It Mean?

• Support Public Desire For More Transparency
• Continue liberating public records from paper
  form and imprisonment in warehouses full of
  filing boxes and cabinets so they can be used by
  policy makers and the public to make more
  informed decisions and improve results.

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What Does It Mean?

• Become More Consistent
• Look for ways to reorganize so that public
  missions are more simply met by allowing
  technologies and public servants play to their
  respective strengths.

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What Does It Mean?

• Embrace More Choices
• Dont miss and opportunity to catch up with the
  public expectation (and save some serious coin)
  by taking advantage of the many smaller, simpler
  programs that outnumber and may outweigh larger
  programs.

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What Does It Mean?

• Foster More Trust
• Work to find a simpler balance among the
  sometimes competing interests of access,
  disclosure, privacy and security.

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What Does It Mean?

• Identify More Customer Agents
• Continue using agents to extend capacity and
  reach and to help create government services that
  (automatically) listen to an individuals needs,
  interpret how best to meet them, and simplify the
  ways the service is requested and delivered.

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What Does It Mean 4 U?

• Modular Is In
• Thinking
• Coding
• Learn New Skills
• Know more and shorten the distance between NO and
  YES
• Make a New Friend Collaborate
• Save Homemade for Cooking
• Simply Moving Forward Requires Vision, Courage
  and Commitment

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Confronting Complexity
You will know that that the era of complex,
analog government is coming to a close when
public institutions overcome the long practice of
trying to bring or win the public back to
government on its terms.
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Confronting Complexity
You will know that we have turned the page toward
simple, digital government when public entities
focus on bringing government forward into
communities where the public lives and do so on
the publics terms.
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Contacting the Center
Cathilea Robinett Executive Director C E N T E
R F O R D I G I T A L G O V E R N M E N
T
916.932.1300 100 Blue Ravine Road Folsom, CA
95630
crobinet_at_centerdigitalgov.com www.centerdigitalgov
.com