Supervisor Survival Skills

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Presenter Bryan Fiese
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• S
• O
• F
• T
• E
• N

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• 1. Ask a pointed questions
• 2. Ask an open-ended question
• 3. Follow up w/a reflective question

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Open-Ended Questions

• Person drawing can only ask open-ended questions.
• 2. Mark down how many open and closed questions
  are asked.

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NLP
Audio Visual Kinesthetic
Neuro-Linguistic Programming
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6 Brain Functions

• 1. Authoritative
• 2. Deductive Logic
• 3. Emotional
• 4. Sensory Experience
• 5. Intuitive
• 6. Test Drivers

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Dealing with Conflict

• E- express how you feel
• A-assess the situation
• S- State your expectations
• Y Ask yes/no question

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Recover Script

• Acknowledge
• Ask open-ended question
• Facilitate solution
• Offer Atonement
• Follow Up

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Skill Practice

• Tactful Discipline
• Good working conditions
• Personal loyalty
• Promotion Growth
• Interesting Work
• Good Wages
• Job Security
• Help on Personal Problems
• Being involved
• Full appreciation of work

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Burger Technique
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Delegation

1. Share the Vision
2. Ask how to get the job done
3. Importance of the job
4. Set Accountability check points

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Sources of Happiness

• Living in the moment
• Enjoying the environment
• Use of your skills
• Sense of accomplishment
• Exploring your senses

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8 Components

1. Clear Goal
2. Immediate Feedback
3. Challenge and Skill balance
4. 100 Concentration
5. Problems fade away
6. Not Self Conscious
7. Feeling in Control
8. Transformation of time
9. Ask how to get the job done
10. Importance of the job
11. Set Accountability check points

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